"Bedwantsen, bedbugs, chinches, despite cleaning of room very good. Denied by hotel, two visits to clinic, no compens."

"I’ve been coming to VDE for the last 10 years and this year (May 2024) the course is in the worst condition I’ve ever seen. On every hole, the greens and aprons are simply unplayable, full of disease, unkempt and extremely disappointing. We were due to play both VDE and Aguilon twice but decided not to play VDE for a 2nd time due to the above. We were promised a refund but this didn’t materialise as the golf manager advised there haven’t been any complaints. This is only possible if he hasn’t been out on his course and/or has his head buried in the sand / most of the tee boxes. You need to do much, much better VDE."

"Hotel between beach and city. Large and comfortable bed. Impeccable cleaning. That smells very good. Breakfast at the letter, very good and well presented. This is very clean and with shower, dryer and gel. If you put a but, you would miss a mirror of increase. Excellent experience!!!"

"We recently stayed at the Playzimbali Hotel. The hotel itself is beautiful, with spacious grounds that are very well maintained. Our room was large, clean and comfortable, although located at the very far end of the complex, which was a real struggle for myself and my elderly father (88, blind, with severe back issues). Unfortunately, despite the lovely setting, the holiday was let down by several serious issues: Facilities: The pool was extremely cold, and the standard sunbeds were both uncomfortable and rather grubby. We discovered too late that there was a “premium” all-inclusive option with better sunbeds and snacks – but we were not informed of this when booking. We even offered to pay to upgrade, but were told this wasn’t possible unless we changed rooms, which were not available. This left us with no choice but to use the poor sunbeds, or in the end, sit on plastic chairs we found. Food & Drink: The all-inclusive food was by far the worst we’ve experienced in many years of travel. Most dishes tasted strongly of rancid oil, making even simple vegetables, meat and fish unpleasant. I ended up surviving on bread and cheese most evenings. Around the pool the drinks were limited and all contained aspartame; alternative options were only available at the inside bar. Snacks such as crisps were also restricted to “premium” guests. Food often ran out and was not replenished. Accessibility: As two disabled travellers, we faced unexpected difficulties. One evening we sat at the designated disabled table in the restaurant (the only one near the entrance, which we relied on due to mobility issues). A waitress named Anita abruptly told us we could not sit there because we didn’t have a wheelchair with us. Disabilities are not always visible, but she was extremely rude, even snatching my husband’s plate away mid-meal. I told her I would be putting her on Trip Advisor at which point she brought the manager over, then got very heated in discussion and actually elbowed the manager (who was very conciliatory) out of the way. The manager later apologised and confirmed she was wrong, but the incident left us upset and spoiled our holiday. Atmosphere: For the first few days the hotel was peaceful, but from Friday onwards large groups of Spanish families arrived and the atmosphere completely changed. Children ran wild, damaging hotel property, throwing drinks into the fountain and attempting to break the revolving door, with little or no parental supervision. It felt chaotic, and we avoided the hotel by going out each day and evening. On the positive side, most staff (reception, cleaners, and many of the waiting team) were pleasant, helpful and friendly, and the hotel grounds are undeniably attractive. However, the combination of poor food, inaccessible facilities, rude treatment by one staff member, and a lack of information about “premium” versus standard all-inclusive left us very disappointed. Sadly, this was not the relaxing holiday we had hoped for, "

"Friendly staff, good sized rooms and bathroom. Air conditioning worked very well. Regarding the bad: -Dirty and totally neglected exterior, planters with garbage that were not cleaned in a week that I was there. The entire outdoor area, streets surrounding the apartments are generally very dirty, full of garbage, full trashcans that no one picks up. - Overwhelming common facilities, very low ceilings, they only have air conditioning in reception, the play area is extremely hot. Very long hallways with no nightlight, you have to turn on the lights in the dark. -Very small swimming pools (the photo they post is not true to what they are), and very dirty. -Bad smell of food in the room, especially at midday. - Broken and old armchair. Only 2 chairs in an apartment with 2 rooms, the same on the terrace, hardly any kitchen utensils. There was no hairdryer. -The dirty terrace, especially the one in the attic with pigeon droppings, and with a jacuzzi that has not worked or been cleaned for years..., better not even go up."