Hotel Firenze

A very old hotel with slightly outdated facilities and a decent environment. The worst thing is that you can check in at 3pm and check out at 10am.

We stayed in this structure and, I must say, it is a hotel a few steps from Piazza Bra where the Arena is located, therefore, an excellent location. The structure is clean both in the common areas and in the room, the latter being large with a nice spacious bathroom. The good welcome, professional and helpful reception staff. Breakfast room service ... unfortunately I have to give a point not to give unclassifiable. Total lack of organization, there is no room manager to control the work of the employees, I say this because two episodes have happened to me that absolutely must not happen in a top-level hotel. First of all I approach the buffet and, wanting to get some fresh fruit, I notice that the containers of fresh pineapple and watermelon are empty, this absolutely must not happen as even before the container is completely empty it must be replaced with something already ready in the kitchen , after asking if it was possible to have said fruit I was told that they were preparing it, I assume they went to pick the fruit as everything arrived after a good 15 minutes but, that's not all, I ask a room attendant if it was possible have a coffee spoon as they were missing in both containers, my affection told me that he would have done so immediately but he continued to carry out his duties until after five minutes I went in front of the kitchen entrance asking for a teaspoon, remained perplexed by my request, they verified the lack of cutlery and began the search for crockery, after a minute, apologizing, they said they had forgotten them in the dishwasher (the excuse is worse than the accusation). Surely none of this would have happened if there had been the presence of a manager trained for this type of service. Unfortunately for errors of this type the entire structure loses value. I apologize for the length of the review but it seemed only right to explain what happened so that the management could improve the service.

Very convenient, breakfast options are not high