Best Hotels in Viti Levu, Fiji

This was my first time visiting Fiji and I’m so glad I picked Uprising as my introduction to the country, its beautiful surroundings and exceptionally warm and welcoming staff. I traveled solo and felt safe at the resort the entire time. The resort itself is located in a great section of the beach. I arrived very early and the staff were able to check me in earlier, which I really appreciated. The staff are really what make Uprising special. Special shout out to all of the staff for making my stay as enjoyable as possible. Special thanks to Lo, Bill, Tamani, Mary, Millie, Andy, Emma, Elia, Manu, Mike and Josh! I stayed in the beachfront bure (villa) and enjoyed the space and privacy. However, the villas do need some renovation, especially with the bath tubs. I was looking forward to taking a bath during my stay, but the tub flooring needs to be redone. The outdoor showers were a great plus too. The food was ok, but I was expecting more seafood options. I do appreciate the activities like luvo night, fire dancing and bonfire they had and would encourage them to do more throughout the week in addition to adding standup paddle boarding, if possible. Vinaka vaka levu! Sota tale! 🌺🇫🇯

We had a great stay at the Fiji Gateway hotel! The rooms were clean and in great condition and the showers had excellent water pressure and plenty of hot water - perfect for helping us relax as we continued our trip. As opposed to other hotel rooms in Fiji, the air conditioning worked great and the safe in the room was in good working condition - something that is always important for protecting your valuables and travel documents. This was a perfect place for us to stay when we had to fly out of Nadi airport for our flight to the island of Taveuni. On this night, we ate at the restaurant which had excellent, friendly staff and good food. But the thing we remember the most about this hotel were the 2 live musicians Igenasio and Joape who play in the bar and restaurant. During our meal, I kept pausing and saying to my wife, ”listen to this awesome music”! Just about every day for the rest of our trip I kept saying to my wife, ”did I say how awesome those musicians at the Fiji Gateway hotel were?” On our final night in Fiji, just before we went to Nadi airport, we went back to the Fiji Gateway hotel to see if Igenasio and Joape were playing in the restaurant and bar area. Guess what? They were! I was beyond excited to see them and told them that we came back to the hotel just to find them. They did not disappoint and played 2 songs that we requested as well as songs requested by others. They are a great duo and they complement each other with their lead singing and harmony. We'll always remember this final night in Fiji at the Gateway Hotel!

One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this.

Overall a poor experience. Customer service. Most of the staff are nice and friendly and have the bula spirit, however our stay was tainted by some unfriendly staff at the main restaurant by the pool, which some of the staff don’t want to help providing baby chair and just forgot about the requests after all. The restaurant staff just simply looks very unhappy or tired for some reasons. We have met some very friendly face and lovely staff, but it was unfortunate the restaurant customer service is consistently horrible. Front desk staff shows don’t show the same level of hospitality as to other hotels we stay in Fiji. Room: It’s showing it’s aged but the view is fantastic and room is well equipped and spacious, it suits well for family with a plan to cook. We notified the staff that two of the pendant lights aren’t working on day one. Yet nothing is fixed until check out. Food: We try buffet breakfast and dinners at the main restaurant and also take away from the red Buddha restaurant. Breakfast is pretty standard and average considering it’s Hilton, we stay at many Hilton hotels before, the food is one of the worst experience we had, in particular the buffet dinner, choices are very limited, it’s pretty much just a corner of food , pretty subpar comparing to Sofitel or Sheraton. Overall. With similar price it is hard to recommend this hotel to family especially with kids, the staff seems to have too much trouble to handle the demand of young kids and didn’t stand up to the great Hilton branding which is a bit of a shame. Rooms got beautiful view, foods aren’t great. The only bright spot would be the spacious hotel room.

Its business suites - includes kitchen and laundry in room. Always great to have these services. Beach isnt much, think walk along rather than swim. This is one of 3-4 hotels in a row beachfront. Guests primarily those passing thru to islands, backpackers and groups. The hotels’ beachfront bars were quiet during week in May but came alive for weekend. Restaurant on top floor had great views. Service very slow in restaurants of all these hotels. Staff very helpful and friendly.

We had already had an idea that the rooms would be dated from the reviews. So expected as much and weren't fussed about our stay, given the price hence why we 4 stars as prob can do with an upgrade. We were on the ground floor and we didn't have any bugs in our room. Cleaning was pretty good. One of the cleaners who had returned to work there in the last few months was REALLY amazing at his job. The restaurant food was really good we had no complaints, so dined there quite a bit. Rosie's onsite were also really helpful when we booked activities. But the staff are what make this place such a great atmosphere to be at. The bar staff Eroni (Rhonda) and Vasiti were AMAZING. Super helpful to give you advice and what to look out for. We would recommend the place based on the staff

Usaia is the best employee here. His unbelievable service made my honeymoon perfect and fantastic. He recommended and taught me lots of information here in Sheraton and Fiji. Actually, we were only one Asian couple, so everything was too new for us, but bying talking with Usaia, he made us feel relaxed and better. I highly recommend Sheraton because of Usaia and his service. Thank you, Usaia. I will never forget you and your kindness 우사이아는 최고의 직원입니다 신혼여행으로 왔는데 너무 친절하게 모든걸 다 설명해주셨어요. 사실 피지가 처음이라 좀 긴장하고 익숙하지 않았는데 우사이아의 서비스 덕분에 긴장이 많이 풀렸고 쉐라톤이 너무 즐거웠습니다 정말 쉐라톤 자체도 괜찮았지만 우사이아의 서비스 덕분에 저희의 신혼여행이 정말 행복해졌어요 쉐라톤 그리고 이 직원분 추천드려요

My family and I arrived at the Warrick on the Friday and was welcomed with beautiful smiles and lots of Bula Bulas!! The people were amazing!!! We were greeted by an awesome Fijian man who took us to our rooms and unloaded my families luggage in the room while some of ladies looked after the children! They loved them!! The room was tired and seemed a bit old the bathroom was old and the room was old with old furniture but it was well presented and clean. We enjoyed a beautiful resort with lovely people. There were activities for adults and the kids every night there seemed to be something on and the pool and the views were amazing! It was an amazing place and would recommend highly I gave it a 4 out of 5 just because I believe the rooms need upgrading. Thanks for a great time

We were lucky enough to experience the Adults Only Waitui Beach Club Package which gave us a little bit more luxury of being pampered at the Spa and entry into the more sophisticated Journal Lounge. At the lounge we had daily complimentary high tea which was delightful, Bubbly with Breakfast and delicious complimentary sunset cocktails or Gin and Tonic with a beer for Hubby! The staff in the Executive Lounge went above and beyond with their service, in particular Payal who had such grace and Professionalism, Kara with her infectious laugh and Agnes who was a delight with her quiet demeanor. Mili, Loyalty Supervisor, thank you for checking with us that our stay was meeting our expectation (which it was) and giving us an insight on how the resort was travelling since Covid. Waitui Beach Club Grill...you cook an excellent steak and your staff's recommendation of the fish curry was spot on considering I hadn't tasted one before. Thank you to your staff who always made us feel welcome, especially Vau who always remembered our names throughout our stay! A big thank you to Claire too for indulging me with some French conversation which I remembered from my school days! Finally, thank you to Solo for your professionalism and friendly nature in both checking us in and out. We ran out of paper to note down more staff but please note you are all exceptional too. SEE YOU NEXT YEAR!!!

Some of the most pleasant memories from my trip to Fiji will remain about this resort! Quite by accident (I made a mistake with the name in the hotel when booking) I got into this hotel! But how wonderful everything was during my vacation, you have no idea! The hotel is in a secluded place, only the roadway is nearby and that’s it! For a peaceful, relaxing holiday - definitely the best choice! The beach is excellent - coral, but there are several sandy entrances! There are fish, crabs and starfish in the water! Snorkeling is great! By the way, the hotel provides a free kayak. Palm trees hanging over the shore - indescribable nature! The staff deserves a special word - they are very grateful to them, to these kind people who were wonderful to me and to all the other guests! These are rainbow people who love their job! I will remember you guys! I recommend staying at this hotel! I hope my experience and resume will help you!