If you stay on a hotel, you expect the hotel to provide you with towels daily in your room, and take out trash each day. Instead, we had to ask for our towels daily, and take the towels back to our room because of COVID??? Also, the maids did NOT change any of our bed linens because of COVID, and we stayed 4 nights! If COVID is a problem, why are there not any masks being worn, including this staff???? (Masks at this particular hotel were NOT worn by any worker, specifically, no maids were wearing masks, no front desk personal, nor any breakfast staff!) THe hotel floors were NOT marked for social distancing. Also, maids did not pick up our trash daily. This was very annoying! In addition, when we arrived at our room, the hair dryer was missing (only a plate from where the hair dryer was supposed to be mounted was on the bathroom wall.) The iron from our room was missing as well. We were promised a hair dryer and iron as advertised when we booked our room. The front desk was NOT concerned that these items were missing. The hair dryer and iron were both promised as part of the room. We needed these items as part of our stay. When we mentioned the missing items from the room to the front desk, they didn't seem to care, or make any effort to fix it! Why are we (the customers) paying such high prices to stay in this hotel if we are cleaning our own rooms and we had to get our towels to use daily, and equipment promised was NOT there. All the hotel is supplying is a place to stay and a bed to sleep in!!! Our total bill for this 4 day trip to stay in the handicapped Rm 125 was $325 ($81.25 per night)!!!
Excellent
99 Reviews