smartments Wien Hauptbahnhof - Serviced Apartments

Smartments just within the walking distance from Wein Hbf, via the entrance near to Plaftorm 9,10,11 there, just next to SPAR Pronto mart. Inside the main train station you can find all you need so is very convenience. The hotel was highly with self serve register and check-in upon the arrival. However, there’s a receptionist at the front counter was very helpful, assigned the room for me adequately, truly appreciated. The room was equipped all your need just like the second home. WiFi and TV works well, except no aircon in the room, only with one small tower fan so may need to open the window during summer time. Overall is good stay. Thank you.

The hotel has a great location right opposite the train station and is only about 6–7 minutes from the metro station, plus the kitchen is well-equipped even though I didn’t use it. However, the room lighting is too dim, and in summer it gets quite warm — luckily there is a fan, but having to open the window (which faces an inner courtyard) lets in some insects (they don’t bite). The check-in process needs improvement: the self-check-in machine didn’t work properly, resetting to the home page after filling in all details, which wasted a lot of time, and I eventually had to download their app to complete check-in and payment — it’s very inconvenient for guests, and although they seem to want a smart check-in system, the machine doesn’t support it well, so I would recommend going back to manual check-in instead.

Convenient location near to train station. Room is fully equipped with kitchenware and dishwashing machine. Self-service washing machine on the basement. The downside is the pink pillow beside the bed is full with dust, it is very bad for people have sinus like me, end up I cover it with towel.

The location is great. Self service apartment. The room size is ok but some furniture and electric appliances are quite dirty or dusty.