The Ritz-Carlton, Vienna

The room, while not large, is in an old, historic building, but it's very comfortable and clean. The service was excellent; despite a minor hiccup, everything was handled perfectly afterward. Every evening, someone would come to the room to leave water and chocolates – they left a generous amount of water. This was the most satisfying hotel of our entire trip.

I stayed for 3 days, and the service mostly met my expectations. They helped with luggage, and the turndown service and daily room cleaning were all provided as they should be. The rooftop bar also offers a nice view. There's a gym and a pool downstairs too. Breakfast really depends on the main course you order; after a few days, I found the English breakfast and Eggs Benedict to be quite good. The room had high ceilings, and the view outside the window was also pleasant. Since it's right next to the City Park, it's very close to the station for the Airport Express (CAT) and places like the Musikverein (Golden Hall). From the hotel, you can reach Schönbrunn Palace, Belvedere Palace, or Hofburg Palace within 20 minutes by metro or tram. By the way, buying a city card that includes the airport pass is quite worthwhile (the hop-on hop-off bus didn't seem to have much purpose). Public transport is excellent; the metro and trams are very well-developed, and they run late, pretty much covering everything you'd need. The CAT goes directly from the airport to City Park in one stop, taking only 16 minutes.

This stay completely changed my perception of the Ritz-Carlton; it's not at all about luxury. The breakfast was good, and the service was excellent.

Hotel service was quite satisfactory.