The room was terrible. Housekeeping only changed the trash bags daily but never replaced towels or cleaned the toilet. The TV was about 14 inches, mounted on the side, and had only 11 channels, all of which were full of static and unwatchable. The front desk staff were slow and inefficient. When I reported that a light in my room was broken, they told me to 'deal with it tomorrow.' What if a guest tripped and got injured? Is that even a human response? During breakfast, a guest had a bag stolen from their back (even though they were sitting in a corner). A Black man stole it, and the guest lost 2000 euros in cash, a Nikon camera, and several bank cards. When they asked to report it to the police and review surveillance footage, security refused, telling the guest to call the police themselves. After much argument, they reluctantly agreed to check the surveillance. We identified the suspect ourselves, but the hotel claimed there was no camera at the back door, so 'he must have escaped that way, and there's nothing we can do.' It took half an hour before the police were finally called. Three officers spent another half an hour talking nonsense, saying we needed to report the crime and file a case via email in three days and provide ID. This was pure rubbish, as my ID, driving license, and passport were all stolen, and they wouldn't even file a report directly. I think the police are just as corrupt and shirking responsibility. We stayed in Vienna for 3 nights and were robbed 3 times in total. The other two losses were minor, so we didn't report them. This dark, despicable Europe!!!
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