NH Danube City

NH Danube City Reviews

NH Danube City

Wagramer Straße 21, Donaustadt, Vienna, 1220, AustriaView hotel details
NH Danube City
NH Danube CityNH Danube CityNH Danube City
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Guest Reviews of NH Danube City

8.8/10
Very good
63 review
Verified reviews
Location8.4
Amenities8.9
Service8.7
Cleanliness9.0
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All reviews(63)
Positive reviews(61)
Reviews with photos/video(13)
Great location(19)
Awesome rooms(15)
Clean and tidy(14)
Convenient location(13)
Delicious breakfast(12)
Easy to get around(9)
Great service(9)
Awesome stay(8)
Negative reviews(2)
매튜
Stayed in Jul 2025
Solo traveller
7 review
9.5/10
Amazing
Posted on Sep 1, 2025
The place was spotless and the staff were incredibly friendly. They kindly provided me with some complimentary pastries and a generous two welcome drink coupons for the bar.
Original textTranslated by Google
Response from Property: Dear Valued Guest,We are delighted to know that your stay with us left a positive impression. Our team strives to maintain our facilities in pristine condition and ensure every guest feels warmly welcomed. The complimentary bread and welcome drink voucher are our small gesture to enrich your experience with us.Your kind words about our staff have been passed on to the team, and they were delighted to hear of your appreciation. Valuable feedback such as yours inspires us to continually strive for excellence in our service. We look forward to the honour of welcoming you back in the future.Best regards,Michelle S.Assistant Front Office ManagerNH Danube City
Guest User
Standard Double
Stayed in May 2025
Business traveller
22 review
4.0/10
Posted on Jun 23, 2025
I chose this hotel for its proximity to the convention center and stayed for five nights. On the fourth day, I woke up to find some bloodstains (not mine) on the bedsheet under the pillow. I removed the sheet and placed it on the floor. When I returned in the afternoon, I was appalled to discover they had put the dirty sheet back on the bed, simply rotated 90 degrees. The bloodstains were still clearly visible. I went to the front desk, but their attitude was unhelpful. I then asked for the manager, who also displayed a poor attitude. Despite this, they eventually agreed to immediately change the bedsheet, duvet cover, and pillowcases. After they changed it, it dawned on me that the bedding I had on my first night might have been used by one or even two previous guests. The photos I took clearly show creases on the newly replaced sheet, indicating it had been folded. In stark contrast, when I first checked in, the bedsheet, duvet cover, and pillowcases were completely crease-free. I only slept on the left side of the bed; the right side remained untouched.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for your feedback and for staying at NH Danube City. We’re sorry to hear that your stay did not meet your expectations.After you brought the issue to our attention, we immediately offered a room change, which was declined. We also confirmed with our housekeeping team that fresh bed linen had been placed, but we fully understand your discomfort. To ensure your well-being, our team changed all bedding again immediately.Additionally, a complimentary drink was offered as a gesture of goodwill while the matter was being resolved.We regret that this affected your overall impression of our hotel. Please know that we take such concerns seriously and always strive to ensure cleanliness and comfort. We are available 24/7 at reception to assist with any request.We hope to have the opportunity to welcome you again and provide you with a more satisfying experience.Best regards, Matthias Pichl - Front Office Manager
jadeeeeeee
Standard Double
Stayed in Nov 2025
Couple
2 review
9.0/10
Great
Posted on Dec 22, 2025
Loved our stay here! The room was spacious and clean, the only downside was its distance from the nearest subway as we had to walk about 10 minutes in the cold to get there. But because the hotel itself was wonderful I recommend this place.
Response from Property: Dear Jade,Thank you for sharing your feedback and for recommending our hotel. We are delighted to hear that you enjoyed a spacious and clean room and had a wonderful stay overall.We appreciate your note regarding the walk to public transport. Please know that we are between two metro stations: Alte Donau (5 minutes walking distance) and VIC- Kaisermühlen (8 minutes walking distance).Our team strives to ensure comfort and convenience, and it is rewarding to know this was reflected in your experience.We look forward to welcome you back on your next visit.Best regards,Michelle S. Assistant Front Office ManagerNH Danube City
Guest User
Standard Double
Stayed in Aug 2025
Business traveller
11 review
10/10
Outstanding
Posted on Sep 10, 2025
The subway station is conveniently located nearby, making it easy to travel to the city center. It offers good value for money, and the facilities are clean and well-maintained.
Original textTranslated by Google
Response from Property: Dear Valued Guest,We are delighted to know that you found our accommodation convenient for exploring the city. We are particularly pleased that the nearby underground station proved such a significant advantage. Cleanliness and reasonable pricing are central to our philosophy. Hearing that these aspects met your expectations brings us great satisfaction. We are deeply grateful for your positive feedback. We strive to provide an ideal experience for every guest, and it is rewarding to know we achieved that goal for you. We look forward to welcome you back in the future.Best regards, Michelle S.Assistant Front Office ManagerNH Danube City
Guest User
Standard Double
Stayed in Oct 2025
Other
3 review
8.0/10
Very good
Posted on Jan 5, 2026
Was nice, ... near a metro, welcome Drinks at the concierge
Response from Property: Dear Guest,Thank you for sharing your feedback. We are delighted to know you enjoyed your experience and appreciated our convenient location near the metro.It is wonderful to know that the welcome drink made a positive impression upon arrival. Providing a warm and comfortable start to each stay is important to our team.We look forward to welcomie you back for another pleasant visit.Best regards,Michelle S. Assistant Front Office ManagerNH Danube City
Guest User
Standard Double
Stayed in Jun 2025
Travelling with friends
23 review
8.5/10
Very good
Posted on Jul 12, 2025
The room was spotlessly clean, and the breakfast selection was extensive. It's conveniently located about a 7-minute walk from the U1 metro station. Highly recommended.
Original textTranslated by Google
Response from Property: Dear guest,Thank you for sharing your feedback. Your kind words regarding our hotel's cleanliness, hearty breakfast and convenient location are truly appreciated. It is always encouraging to hear that our efforts to provide a comfortable and enjoyable experience have been successful. Your recommendation is the highest compliment we could receive. We look forward to welcoming you back in the near future. Best regards,MichelleAssistant Front Office Manager
Guest User
Standard Double
Stayed in Jan 2025
Couple
6 review
7.0/10
Posted on Mar 22, 2025
We stayed for one night and found the hotel to be in a good location. The room was slightly dusty and felt outdated. Unfortunately one of the charging ports did not work and we had to do some moving of furniture to get access to one that did. The breakfast was great with plenty of options. We particularly enjoyed the French omelette but probably would not recommend the Kaiserschwarrm!
Response from Property: Dear Guest,Thank you for taking the time to write a review about your stay. We are glad to know that our location was to your liking and that you enjoyed our diverse breakfast options, particularly our French omelette. Nevertheless, your comments regarding the room condition and charging ports have been noted. We value your feedback as it provides us with insights to improve our services and offerings. If you decide to stay with us again, we hope to provide you with a more enjoyable experience. Thank you for your review.Kindest regards,Michelle SardónAssistant Front Office Manager
Guest User
Standard Double
Stayed in Apr 2025
Solo traveller
27 review
10/10
Outstanding
Posted on May 13, 2025
Parking was very convenient, and the breakfast selection was diverse.
Original textTranslated by Google
Response from Property: Dear guest,Thank you for taking the time to write a feedback about your stay. It is great to know that you found our parking facilities to your convenience. Moreover, it is indeed a source of satisfaction to know that our breakfast selection met your expectations. We are looking forward to welcome you back and continue meeting your expectations.Best regards,Michelle SardónAssistant Front Office Manager
Guest User
Standard Double
Stayed in Mar 2025
Business traveller
39 review
10/10
Outstanding
Posted on May 4, 2025
Great, and very close to the venue.
Original textTranslated by Google
Response from Property: Dear guest,Thank you very much for your simple yet warm thanks. We are pleased to bring you an unforgettable stay at our hotel. We hope to host you again in the future. Best regards.Matthias Pichl - Front Office Manager
Guest User
Standard Double
Stayed in Jun 2024
Couple
3 review
6.5/10
Posted on Jul 6, 2024
The breakfast is very good where you can have a lot of choices. However, the room is pretty old. The worst part is the parking fee. It was €33/night as written on the website, but the actual is €48/night.
Response from Property: Dear guest,Thank you for taking the time to wirte a review about your stay. We are very happy to know that you especially enjoyed the brekfast with its many choices. We can recommend you next time to try our superior rooms, which are newer than the standard and are in our upper floors, allowing you to have beautiful views of the city. We also thank you for the information about the parking, I will make sure that our information is updated in all our websites. We are looking forward to welcome you in our house and send you our best regards, Michelle SardónAssistant Front Office Manager
CSY2021
Standard Double
Stayed in Mar 2025
Business traveller
3 review
10/10
Outstanding
Posted on May 4, 2025
Thank you very much.
Original textTranslated by Google
Response from Property: Dear guest,Thank you very much for your simple yet warm thanks. We are pleased to bring you an unforgettable stay at our hotel. We hope to host you again in the future. Best regards.Matthias Pichl - Front Office Manager
Guest User
Standard Double
Stayed in Nov 2025
Travelling with friends
5 review
6.5/10
Posted on Dec 7, 2025
Clean hotel, friendly and very welcoming staff, pleasant, complete and varied breakfast, spacious but… dated rooms! Restaurant available for dinner if needed (closes at 10 pm). Comfortable bed. Metro access 400 meters away, but no amenities in the immediate vicinity except for a small supermarket that closes at 8 pm! So there are some distances to walk and you'd better bring walking shoes…
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your feedback and for highlighting our cleanliness, the warm welcome from our team, and the comfort of the bed.We are pleased to hear you enjoyed the varied breakfast and the convenience of our restaurant for dinner. Your observations about the room style and the surrounding amenities are appreciated and have been noted by our team.We are glad the nearby public transport proved useful, and we remain committed to delivering a comfortable and hospitable stay.We look forward to welcoming you back on your next visit and send you our warmest regards,Michelle S. Assistant Front Office ManagerNH Danube City
Guest User
Standard Double
Stayed in Oct 2025
Couple
6 review
8.0/10
Very good
Posted on Nov 22, 2025
The facility is decent, there are slippers and robes, but we got into the room on the third try.
Original textTranslated by Google
Response from Property: Dear guest,Thank you for your review and high rating of our hotel. We are pleased that you noted the availability of slippers and bathrobes and generally found the facility to be satisfactory.We apologize that the check-in process was less convenient than expected. It is important to us that access to the room is easy and without delay, as the comfort and peace of mind of our guests is our priority.We look forward to welcoming you back and making your stay even more enjoyable.Best regards,MichelleAssistant Front Office ManagerNH Danube City
Guest User
Standard Double
Stayed in Nov 2025
Solo traveller
3 review
9.0/10
Great
Posted on Jan 4, 2026
The rooms are clean and spacious. The hotel is bright and comfortable. The amenities and room service are excellent, and I'm very satisfied. The location seems a little far from the tourist spots. It's also about a 5-minute walk from the station. However, there's a convenient bus to the airport right in front of the hotel.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for sharing such thoughtful feedback. We are delighted to hear that you appreciated the cleanliness, spacious rooms, and welcoming atmosphere.It is wonderful to know that our amenities and room service enhanced your stay, and that the airport bus stop proved convenient. We also value your note on location and are pleased that access to the station was manageable.We are grateful for your recommendation and look forward to the pleasure of welcoming you again.Best regards, Michelle S. Assistant Front Office ManagerNH Danube City
HXCC Forever
Standard Double
Stayed in Oct 2025
Business traveller
5 review
9.7/10
Amazing
Posted on Dec 3, 2025
The hotel is a bit old, but the overall environment, transportation, and location are all very good. It's also very convenient to take the subway, and the United Nations Vienna office is right next door.
Original textTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your feedback. We are delighted to hear that you enjoyed our convenient location, welcoming environment, and attentive service.We appreciate your comments on the room spaciousness. Your observations about our facilities are valued, and we remain committed to providing a comfortable and well-maintained stay.We look forward to the pleasure of welcoming you again.With kind Regards,Matthias Pichl - Front Office Manager