Novotel Wien Hauptbahnhof

Absolutely terrible! Having stayed in countless hotels across Europe, I can confidently say that this one's facilities and service are nowhere near a 4-star standard. It even falls below the quality of any other Accor hotel I've visited. I'd have been better off staying at the Ibis next door; at least their prices match their facilities and service. I booked a family standard room and checked in online in advance, but the hotel still randomly assigned a room type. The bathroom didn't even have a single hook to hang anything – not for towels, not for clothes, not even a hair tie. And who would ever use the shelf near the toilet for their clean personal items? There was no full-length mirror in the room. The small table and sofa in the room were a terrible mismatch in height. The table was so low you couldn't sit and do makeup, and even having a coffee on the sofa was uncomfortable because you constantly had to bend over. The hotel's front desk closes early. The evening front desk staff are outsourced and completely unprofessional. They don't wear uniforms and have an awful attitude. While in the lobby, I witnessed the outsourced staff being impatient and ill-tempered with their work. It's not about discriminating against foreigners; guests of all genders, skin colors, and ages were treated rudely by that outsourced staff member. The bathroom was really off-putting and quite unclean. Staying here felt more like a hospital stay. I emailed the manager about the room type and front desk issues, and the manager responded that all rooms meet their standards. You be the judge of that standard. Later, the hotel refunded part of our room fee as an apology. But money is a small thing; you don't want to stay somewhere so uncomfortable on vacation. It really ruined the mood!