Holiday Inn & Suites VIENTIANE by IHG

Excellent location, with high-rated coffee shops, Italian restaurants, and bistros all within a five-minute walk. It's also a 10-minute drive to the airport. The facilities are comprehensive; the pool is over 25m long and has poolside dining. The fitness center is brand new and fully equipped. The rooms are comfortable. The breakfast is incredibly rich, making you feel like you've had both brunch and lunch.

I stayed in Vientiane for two nights, and this hotel was highly recommended by Ctrip. I was hoping for a better stay, as safety and hygiene are my top priorities in developing regions. I booked a suite that was more than double the price of a standard room, but overall, I wasn't very satisfied. There were stains on the toilet that hadn't been cleaned properly, and the soundproofing in the room was poor. The noise from motorcycles on the road and nearby residents was quite noticeable, making it impossible to sleep without earplugs. I also chose a room with a washing machine, but there was no laundry detergent. So, for nearly 2000 RMB spent on this hotel in Laos, the value for money was relatively low.

The hotel environment is good. The pool isn't big, but it's generally sufficient. The overall service meets expectations and is very similar to the other Holiday Inn. There's a food court in between, which doesn't have a huge variety of options, but it's generally adequate.

The accommodation is clean, the service is good, and the staff is very attentive. The place is quite comfortable.

Holiday Inn consistently maintains its standards. Whenever I visit a new, unfamiliar place, Holiday Inn is always my first choice, whether it's at the foot of Mount Emei, in Bangkok, or Beijing, among other locations. Of course, I don't book directly through the hotel's website, so they probably don't have my personal data. But I've stayed with you in over ten different places, multiple times. Let's talk about my recent experience in Vientiane. There was a tall male front desk staff member, with neatly parted 60/40 hair. I didn't catch his name, but his way of handling issues was a textbook example of SOP (Standard Operating Procedure) at its finest. I asked him via Xiaohongshu if I could book bus tickets from Vang Vieng to Luang Prabang at the hotel. He checked an app on his phone and made a call for me. It turned out he booked them on my behalf. He said there was a trip tomorrow at 11:30 AM and that the other party would deliver the tickets. I came back around 12:00 PM after eating, and the tickets hadn't arrived yet. He said he would follow up immediately. Shortly after his call, the tickets were delivered. He even mentioned that the other party would pick us up from the hotel lobby to take us to the station tomorrow. On the day of the bus trip, the bus was late. He again said he would follow up immediately. Throughout these two days of handling things, I paid close attention to his expression; he showed no impatience at all. He was very friendly, and even helped us take a photo with the bus once it arrived. As someone who used to work in hotels, I truly have no complaints. I hope you advance well in your career at the hotel.

Breakfast was super good and very clean with fresh fruit. All the food was delicious.

The room was spacious and tidy, the bedding was comfortable, and the details were thoughtfully taken care of. The soundproofing was excellent. The staff provided warm and considerate service, and the location was superb. I would definitely choose this place again next time I visit. Highly recommended!