I am writing to formally express my disappointment regarding my recent stay at your hotel over the past four days.
I booked this hotel based on the information and photographs displayed on your booking website, which presented the property as a 5-star hotel. Unfortunately, my actual experience fell significantly below the standards that would reasonably be expected from a hotel of this rating.
Upon arrival, communication was difficult as several staff members were unable to communicate effectively in basic English. After checking into my room, I encountered numerous issues that negatively impacted my stay:
1. The air-conditioning was not functioning properly and remained warm despite being set to the lowest temperature.
2. The mini refrigerator was completely non-functional.
The shower water pressure was extremely weak.
3. The bedsheets had visible stains, raising concerns about cleanliness and housekeeping standards.
4. There was a dead lizard found in the bathroom near the basin area, which was both unpleasant and unacceptable.
5. The breakfast advertised as "international" offered very limited choices.
Much of the breakfast food was cold, and the bread served was extremely hard and stale.
6. The hotel's interior appeared old and poorly maintained.
7. The furniture within the room was worn out and in a run-down condition.
Overall, the condition of the hotel did not match the images or descriptions provided during the booking process. The quality of the facilities, cleanliness, maintenance, and food service fell far below the expectations of a 5-star establishment.
As a paying guest, I expected a comfortable and enjoyable stay. Instead, my experience was unpleasant, uncomfortable, and disappointing throughout the duration of my visit.
I respectfully request that management investigate these issues and provide an appropriate explanation and resolution. I also encourage the hotel to review its advertised descriptions and photographs to ensure they accurately reflect the current condition of the property.
