DoubleTree by Hilton Lagoa Azores

Great hotel with beautiful Spa, Sauna, steamroom and two pools. Only 13 minutes by car from Ponta Delgada. Lots of free parking space around the hotel. Excellent service and delicious breakfast. So far one of the best hotels I stayed at.

All areas clean and very well designed, breakfast was very diverse and all staff were very helpful!

I will do a follow up review - as we are staying at this hotel for one week in June. But the communication with this hotel has been nothing short of fantastic! Dino has helped us plan our trip and we are beyond excited! Dino has been professional, prompt and has went above and beyond. For instance, one of the tour companies hasn't gotten back to me and Dino has offered to handle it all for me. Talk about customer service! If Dino is any indication of the caliber of people both at the hotel and of the Azores this will be a trip of a lifetime! Thanks Dino! We can't wait for our upcoming trip! See you soon! Michael

During my stay at the hotel, I had a few interactions with the receptionist, Dino. Although he performed the basic duties of the role, I felt there was a lack of warmth and proactivity in the service. Communication was at times unclear, and there were moments when he seemed unavailable or lacking in empathy when dealing with questions or requests. Additionally, the information provided about the hotel’s services was limited, and when I asked for local recommendations, the answers were vague and not particularly enthusiastic. I didn’t feel the warm welcome one usually expects from a hotel front desk, especially in a place focused on tourism. That said, the hotel itself is excellent — I highly recommend it.