Parque Mourabel, Oásis Village & Pé do Lago

Guests praise the clean, well-equipped apartments and delicious buffet breakfast. Convenient location near Vilamoura marina, beach, and shops. Friendly staff provides excellent customer service.

I would not return here again!! Definitely would not recommend! The guy on reception - edwardo very very rude, states he wants to “please the guests” but didn’t seem to want to help at all! The lifts are always broken, we were on the third floor - having to climb 6 flights of stairs up and down all day is annoying! We stayed in a room with neighbours who had barking dogs, who don’t stop barking, they were left for hours on end! Barking till at least midnight most nights leaving us with little sleep, complained to reception who didn’t seem to care! Not worth the money or time to visit!!

We booked a two bedroom upgraded apartment as we were travelling as a couple with our daughter and granddaughter so we didn't want to be making beds up every night in the sitting room. We were in the oasis block, so no balcony but a grassy area at the front with a table and chairs. We were advised that the apartment had been recently refurbished and it was clean and freshly painted. A bit too freshly painted as there was a strong paint smell. After a couple of days leaving the windows open it did die down. Although initially the upgraded apartment looked great there were some neglected areas that could easily be rectified. Cupboard doors that didn't sit straight and didn't shut properly. Shower screen didn't quite manage to stay shut meaning water sprayed through. A front door that was a bit swollen and difficult to shut. The sitting room has two sofas that are actually single beds with mattresses and a back to lean cushions against. Good for extra guests but way too wide to sit on comfortably. The apartment was laid out over two floors, with the two bedrooms and a bathroom upstairs with a shower over the bath. Downstairs was the sitting room, dining area and large kitchen, a further bathroom with a walk in shower. Stairs look beautiful and are marble but be careful if you are wearing socks. Lots of storage space. Kitchen equipped with full oven and hob, fridge freezer and a lot of kitchen equipment. The oven was a bit hot, we put a pizza in the oven that should have taken around 10 mins and after 6 mins it was charcoal. Beds were not the comfiest I have encountered but not as bad as some hotels. We also had a couple of days where we didn't open the windows as the weather was quite wet and cool. Our clothes and bedding started getting damp so we would recommend opening the windows upstairs every day for a while. The air-conditioning also does heating which came in useful on cool mornings and evenings. We didn't use the hotel restaurant so cannot comment on food. Also we didn't get chance to use the pools due to the weather. Overall we enjoyed our stay and would definitely come back here. It was very good value for money. It is a little bit out of the way if you enjoy the beach and the harbour but we hired a car and explored a lot of different areas. Plenty of parking including gated areas for the block.