Hotelf1 Villepinte Parc des Expositions

Originally booked 2 rooms for 3 people. When we arrived the group on infront were being told that their pre-paid stay did not exist and they were forced to pay for a second time to check in. This was through *********** I had made our booking directly through the parent company. We were then told only 1 room of 2 could accommodate 3 people and that all other 3 people rooms were sold out. The receptionist was insistent that I have booked the second room for 2. However my company letter headed confirmation clearly showed I was correct. The solution? Forced to purchase a third room on the day. It seems that this may well be a strategy to sell empty rooms. The key pad entry system to rooms seems to work by chance. The shared shower and toilets are filthy. You cannot wash your hands in the toilets and have to return to you room to do so. Had check in not take over an hour to resolve and had the receptionist not been as rude and ignorant as she was the perhaps this place would be worth 2 stars but basic plus unhygienic plus poor customer service plus a potential scam mean the lowest score possible. Also the place is surrounded by fences like a prison with security of a night. That can be seen as a positive in one way or on another you ask why such levels are needed.