Spark by Hilton Virginia Beach Oceanfront

Service was excellent, there was some confusion on check in date but this was resolved very quickly. So trip.com did and excellent job, and provided great customer service. The Spark by Hilton Virginia Beach Oceanfront, was in an excellent location, my room provided a great view of the ocean, and very convenient, and within walking distance to restaurants and shops.

It was under construction. Paint stains all over floors, pool nasty! Everybody from anywhere can use the pool. Never seen it clean during my stay. Wall paper coming down in bathroom, mold in shower. Floor so wet few humidity you can slip on it. Had a problem with key the whole stay there. Open the door the first day to room and floor had trash all in it from them changing the locks. Staff not friendly at all. They need to shut this place down.

They should have issued me a hardhat, safety glasses, steel toed boots, and a hazmat suit the minute I entered this place! Once I got to my room, it was OK. Came up to my room at one point and my door was left open, and the whole floor was flooded. And no one was around. So I used the towels to mop up what water I could off the floor and went down to the front desk and made them aware. They said oh yeah we have somebody working on it. But no one was around and my door had been left open with all my stuff. I asked for some fresh towels and they told me they would get me one in the morning, which I never saw. That evening I asked again and it was a big runaround and finally I got one extra towel. There’s also a cooler of bottle of water in the foyer and I asked if they were complementary and they said no and tried to charge me three dollars for one so I had to put it back. I manage somehow to stay four nights. On Sunday night there was so much beating and banging and grinding and jackhammer all through the night up until morning. I thought the whole building was gonna come down !

This hotel is absolutely nothing like what they are selling it as. It is completely under construction, hallways entryways and lobby blocked and work starts early before 7am. Everything dirty and smells bad. They did not clean the room at all before check in the guest before us hair was all over the bathroom. They say they have WiFi but they do not. They say they have breakfast but they do not. The Luxury and comfort of the hotel is non existent. The staff was rude and not helpful . The pool is for public use. I could really go on and on. The balcony’s are decent that’s all I can give a positive.

The location and the staff were good but they are under construction and they have razor blades and stuff laying everywhere and they are grinding and everything else at 730 or 8 in the morning makes it harder to get any rest

Hotel is undergoing construction. This was not made clear when booking. They should be renovating sections of the hotel at a time but seems they are renovating the entire hotel at once so there are workers all over the hotel on every level and a mess and paint smell throughout. We were booked in a room that was clearly still undergoing renovation because painting was not complete, towel rack was falling off the wall, the faucet was loose and there was no TV in the room. Overall very disappointed.