H luxury hotel

I selected this hotel as it's on the newer side, with modern amenities. I called the hotel a few times to ask a few questions. The staff spoke flawless English, and were always very friendly/helpful. Unfortunately, our flights were canceled due to the regional tensions. The hotel staff was very understanding. They made an exception, canceled, and refunded our booking... encouraging us to visit again when things have calmed. I highly recommend this hotel based upon the helpfulness of their staff alone! I look forward to a stay in the future!

Tourist trap. It is impossible to describe how poor and insufficient this structure is. Scandalous breakfast. Cold foods. Inefficient staff. Dirty rooms. Shower not working. Sauna off. Turkish bath out of service. Cold pool. The staff didn't know how to apologise but after you said they would give us a final discount given the disruptions in the end they told us they couldn't do it anymore. Tourist trap. Shameful treatment.

Clean and very new. Some rooms have great view. The staff are friendly and the hotel came with all the required amenities like a jacuzzi.

Although our stay was fabulous and worthy of the overall five stars. I would give four stars for Rooms and Service as some areas do need improvements. Samer the F&B Manager is a credit to the hotel. Under very difficult times too, considering Covid and tourists being wary of the area. He is very responsive and open to constructive criticism. Any complaints we had were dealt with promptly and efficiently. Housekeeping needs to be more consistent with a checklist for all rooms. There were no bath robes, only 2 bath towels, one pair of slippers and no coffee pods on our arrival. The shower and balcony were not cleaned regularly and more toiletries had to be requested. Housekeeping responded promptly and were always friendly and polite. But for a five star property these services are an expectation. Food was good but a bit hit and miss and repetitive at times. Especially if a guest is staying for longer than three days. The plates need to be warm at every service. The soaked muesli kept in a chiller or on ice, and replenished regularly. With more choice of cereals offered. It would be nice to have a larger selection of fresh fruit available at breakfast like bananas, grapes etc...Meat sitting too long in hot dishes was dry at times so needs to be monitored. Waiting staff were friendly and polite but do need to be more aware of their surroundings and clear tables and replace cutlery promptly. Also be aware of spillages on the floors. Especially from the coffee machines.... The hotel is very close to the entrance to Petra. An easy short stroll past shops and restaurants. A bit of a hill up to the hotel entrance though! But good exercise.. Comfortable bedrooms with lovely views in the distance and great sunsets. The hotel public areas are clean with a wonderful fragrance. The receptionist are friendly and helpful. Raja booked a fabulous day out in Wadi Rum for us. Thank you Raja... A special mention for the always smiling Eyaz who kept us fuelled with Hibiscus tea. And his special yummy tea on our departure. A truly wonderful asset to the hotel....Thank you Eyaz Although the leisure area is nice with the pool, jacuzzi and sauna available. Sadly the Turkish bath was not working. The outside relaxing patio areas definitely need improvement as very concrete and uncared for at present! Some greenery and better lounge furniture would help.... This hotel has so much potential. Hopefully as tourism improves investment will too...Can definitely recommend a visit to the amazing City of Petra. And a stay at the H Luxury Hotel. Happy Xmas to all the team 🎄

This is a well situated hotel. It is clean. The breakfast is nice with good variety. The rooms are spacious. The reception is very helpful and present all the time.

The hotel is newly opened but everything seems really dated. The rooms are not clean and not well ventilated. This hotel is a three star at best please do not be fooled by the trip advisor ratings. I am being VERY generous by giving 3 star rating

Short walk to Petra Visitor center Hotel and stuff are wonderful. Whirlpool and sauna are nice to have after long day

One of the most beautiful hotels I have stayed in. The room was amazing, the view was very beautiful. The restaurant was very luxurious. The reception guys, especially Qasim, were very helpful with me. I will definitely repeat this stay.