I’m a frequent flyer to Japan, every visit to Japan we will stay in a ryokan with onsen. This time we have chosen this hotel because of the review and claimed to be higher end hotel.
When we check in on 26/3, we r given a meal time for our dinner and breakfast as usual practice of a ryokan. We went for our meals and onsen on 26/3 (dinner) n 27/3 (breakfast), left our room for around 2hrs straight for both days. We stayed at the highest floor of the hotel. Room was locked, we brought the room key with us.
When we check out on 27/3 morning, we notice that my stack of money was missing, yes, a stack of money. A lot of money being stolen. We reported to the person in charge of the hotel and they claimed that they do not have any cctv at the corridor outside of the rooms. They couldn’t check who entered our room with key. So they offered us to file a police report, which we didn’t because we are already rushing to Kyoto for a business meeting.
My trip has been ruined and I hope the hotel management take this incident seriously and investigate this issue to prevent more visitors being affected.
For travelers who would like to stay in this hotel, please carry your valuables with you always. Even to onsen and to the dining hall.
No matter how good this hotel is, I will not go back to this hotel again, because I don’t feel secure and I don’t trust them again.
I’ve been to many onsen hotels and ryokan in Japan and this is the first encounter of missing valuables.