3-Star Hotels in Walnut Creek

The experience of our was truly exceptional. From the moment I walked in, the attentive staff ensured a seamless and pleasant process. The ambiance was inviting, and every detail seemed carefully curated to enhance the customer's experience. Their commitment to excellence was evident in every interaction. I'm genuinely impressed and will undoubtedly be returning soon. I highly recommend this place to anyone seeking top-notch service and a memorable experience.

My stay here at the Marriott Bonvoy has been a absolute pleasure. It is a diamond in the rough. I am a local resident and yet I never knew this hotel was here in the beautiful city of Walnut Creek. The staff here is excellent. I have had the opportunity to talk to the manager Mark in passing and he has always greeted me with a smile and offered any assistance that would make my stay here better. The front desk morning and evening crew, Valet, Maintenance, the waiters/waitresses, the security, housekeeping I have enjoyed talking to them all and I know their names they are apart of my extended family now. I have stayed at many hotels and this hotel and stay has been the best thus far under the circumstances that brought me to the Bonvoy which makes the hospitality I have received all the better.

Not bad for a business trip,

Inflation has caused the dollar to depreciate. A hotel that originally cost 100 US dollars is now 200 to 300 US dollars. The overall situation is generally very poor. The weekly hotel experience is simply incomparable with that of Asia. There is no executive lounge and no membership service. I would never stay in a hotel like this if I had to.

I have stayed at this hotel multiple times throughout the past three years going back and forth from the Bay Area for work. Each time has somehow been increasingly worse of an experience. From the countless drug addicts seen staying at this hotel to watching a manager speak down and berate a new hire that had difficulty understanding English while checking in. I thought that maybe these were just circumstantial situations to my first few stays. However, with this last encounter having ”rust” and hair throughout the shower tub, I was pretty much at my end dealing with this specific hotel/location. You'd believe Walnut Creek would be held to a higher standard than what you'd expect out of a motel in Concord or Pittsburg. Considering the extreme measures people have gone to with Covid I would have thought the hotel would take pride in cleanliness or take responsibility for the pure negligence of cleaning the bathroom. I believed it was blood but I was told by a manager through a phone call it was rust. As somebody who has ran a real estate investment company for most of my life I certainly find it hard to believe this is rust or that it would not be addressed immediately if it was. Also find it hard to believe it was rust when there was splatters and hair throughout the tub not on the metal part of the shower drain but on the tub itself. Nevertheless, I did not appreciate being talked down to on the voicemail that was left for me and I was sure to let them know that. I also had told them I'd be making it very known about the disgusting conditions of this hotel and the pure disrespect I was shown. This is not the first bad experience here. It's bad every single time. I was offered free parking but in my opinion it's just the principal behind it and it was truly just disgusting. After talking to corporate on the phone about the situation and all the experiences for an hour the gentleman had offered me points to try and rectify the situation. I do not even know what the points equivocate out to dollar wise and this was after I made it a big deal; also why would I EVER stay at an IHG hotel again. Especially an organization that doesn't take any responsibility for the poorly ran facility. I hope that everyone that sees this review picks a different hotel to stay in. You can find a much better hotel like the Marriot for roughly the same price and you won't have to deal with any of these issues that I have dealt with every time. I am not one to cause issues nor to write a negative review but this place should honestly be labeled a Motel or be put out of business. I gave this property location and corporate plenty of opportunities to make the situation right and to take responsibility but neither were done. The manager made it out to seem that I was a scum bag looking for a hand out and they had already given me points so that should have been good enough. This has overall been the worst hotel experience I have ever had in my life. PLEASE GO ELSEWHERE!

Good location, good environment, staff is very warm, satisfied

I recently stayed at this Motel 6 for a overnight stay. The checkin was easy and I had no issues. The room provided all the amenities I would expect for a budget motel. I will stay here again in the future.