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Verified reviews
Location8.8
Amenities8.2
Service8.6
Cleanliness8.6
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All reviews(1027)
Positive reviews(906)
Reviews with photos/video(377)
Clean pool(213)
Great swimming pool(213)
Nice sea view(144)
Has an infinity pool(106)
Delicious breakfast(56)
Parking difficult(42)
Friendly front desk staff(31)
Offers pick-up/drop-offs(26)
Negative reviews(121)
Guest User
Bay View King Room
Stayed in Feb 2026
Couple
3 review
10/10
Outstanding
Posted on Mar 30, 2026
The room and the view both exceeded my expectations; they were fantastic. The breakfast also offered a wide variety of choices. Highly recommended!
Original textTranslated by Google
Response from Property: 尊敬的客人:您好!非常感謝您選擇海南伴山伴海酒店,也非常感謝您的好評與分享。酒店自運營以來,始終以“體驗真誠、感受温暖”為服務宗旨,爭取為每一位客人打造一個完美的入住感受。我們希望能為您的旅途中增添一分舒心和愜意。如果喜歡我們這裏,那就歡迎您常來!酒店全體員工期待您的下次光臨,最後祝願您和您的家人身體健康、萬事如意!!!
Guest User
Queen Room With Courtyard View
Stayed in Jan 2026
Solo traveller
6 review
10/10
Outstanding
Posted on Mar 4, 2026
Excellent! You can see the lighthouse, and the sea view is stunning. The room was clean. Highly recommended! I'll definitely come back next time!
Original textTranslated by Google
Response from Property: 尊敬的客人:您好!非常感謝您選擇海南伴山伴海酒店,也非常感謝您的好評與分享。酒店自運營以來,始終以“體驗真誠、感受温暖”為服務宗旨,爭取為每一位客人打造一個完美的入住感受。我們希望能為您的旅途中增添一分舒心和愜意。如果喜歡我們這裏,那就歡迎您常來!酒店全體員工期待您的下次光臨,最後祝願您和您的家人身體健康、萬事如意!!!
Guest User
Family-friendly Family Room
Stayed in Jan 2026
Family
7 review
10/10
Outstanding
Posted on Feb 10, 2026
This is a standalone villa-style hotel with sea views. The room was incredibly spacious and comfortable. The service was excellent; the front desk even upgraded our room. The hotel's outdoor environment is also fantastic, and you can see the famous 'influencer' lighthouse from here.
Original textTranslated by Google
Response from Property: 尊敬的客人:您好!謝謝您選擇入住海南伴山伴海酒店,本次入住未能讓您滿意而歸,我們也感到非常遺憾。酒店自開業以來,秉承感受尊貴的服務理念,全體員工盡心竭力,用真心在南國勝景中着力為貴賓打造温馨舒適的休憩之所。您提出的問題我們會馬上排查和整改。如果我們有緣再相遇,您有任何問題煩請第一時間告知我們,我們將及時、快速的為您解決。再次為沒能讓您有完美體驗感到非常遺憾,我們唯有認真分析、解決您提出的意見和建議,更加努力、精進、改進,才能不辜負我們的相遇之情。我們堅信通過酒店全體員工不斷地努力和提升,終會達到您心中的標準,如果有機會,我們歡迎您再來酒店體驗,謝謝您!
Guest User
Elegant Room - Garden-View (Double Bed)
Stayed in Jan 2026
Family
5 review
9.5/10
Amazing
Posted on Feb 24, 2026
The hotel facilities are a bit old, but the environment is really good. The rooftop open-air pool offers views of the Shenzhou Peninsula Lighthouse. It's great value for money and definitely recommended.
Original textTranslated by Google
Response from Property: 您好!非常感謝您選擇海南伴山伴海酒店,感謝您的滿分好評和對我們服務的認可。我們力爭為每一位客人打造一個完美的入住感受。酒店位於神州半島度假區內,遠離街頭的嘈雜,希望能夠為您營造一個安靜、舒適的休息環境。酒店樓下的內海是老爺海,與外海相連,每日也會潮起潮落,坐在餐廳也可以看到內海,周邊景點有燈塔、神州半島海灘、洲仔島、石梅灣、加井島、鳳凰九里書屋、高爾夫球場、日月灣等。海崖餐廳的早餐有廚師精心為您搭配的營養早餐,希望在您入住期間,給您留下美好的時光!再次感謝您對我們服務的認可,誠摯的祝願您和您的家人身體健康、萬事如意!!!--海南伴山伴海酒店
Rich_McJagger
Elegant Room - Garden-View (Double Bed)
Stayed in Aug 2023
Couple
29 review
3.0/10
Posted on Oct 1, 2023
Their scooter service is terrible. Gave me a broken scooter and didn't want me to renew my room
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Mountain and Sea Hotel. We are very sorry that we did not leave you satisfied during your stay. Since the opening of the hotel, adhering to the service concept of feeling noble, all staff are dedicated to creating a warm and comfortable rest place for guests with sincerity in the scenic scenery of southern China. The problem you raised will be investigated and rectified immediately. As for the broken electric car you rented this time, we hope you can communicate and negotiate with their business and solve the problem, because the leasing company has not signed any contract with our hotel. Of course, we again feel very sorry for not allowing you to have a perfect experience. Since it is the Golden Week in October, the hotel is basically full from September 30 to October 3, and the rooms have been booked up. If you want to renew your original room, it is not possible, because the room you checked in was sold out a few days ago. You can also select other existing room types to book. Once again, I'm sorry that you didn't have a pleasant stay. If we have the chance to meet again, if you have any questions, please inform us at the first time, we will solve it for you in time and quickly. Only by carefully analyzing and solving your suggestions and suggestions, and working harder and improving the service of the hotel, can we live up to our encounter. We firmly believe that through the continuous efforts and improvement of the hotel staff, we will eventually reach the standard in your heart, if there is an opportunity, we welcome you to come to the hotel experience, thank you!
Tattle Tats
Grand Room - Sea-View (Double Bed) (Balcony)
Stayed in Jul 2023
Solo traveller
14 review
9.0/10
Great
Posted on Aug 6, 2023
Location: Lovely location right by the ocean but a bit far from any fun spots. It takes about 15-20 minutes to get to the Wanning 日月 beach where there's a lot more fun activities.
Services: Great service. The front desk manager TT was lovely and could speak great English thus making communication go smoothly.
Amenities: Good but could be better. I think some of the rooms were not used for a long time. The first room I got smelled a bit musty. Also, don't expect new facilities this place looks like it's been around for a long time and it shows. Still, it's charming in all it's rustic glory.
I would say the only downside to my stay is that there was no shuttle to the train station. Which is kind of a letdown given that this is a high-end resort.
***If you're a person of colour, I recommend maybe try the two hotels not far from this place. Le Meridien and The Westin I think.
I didn't spot any other foreigner during my two days at this hotel until I went to 日月 for a walk and ran into a few of them。It turns out most foreigners stay at the Westin or Le Meridien thus maybe it won't feel too isolating opting for these two hotels rather than this one.
All in all, it's a nice hotel to stay if you're on a budget.👍🥂
6/15
Response from Property: Hello! Thank you very much for choosing Hainan Banshan Banhai Hotel, thank you for your perfect score and recognition of our service. We strive to create a perfect experience for every guest. The hotel is located in the Shenzhou Peninsula Resort, away from the noise of the street, hoping to create a quiet and comfortable environment for you to rest. The inland sea downstairs of the hotel is Laoye Sea, which is connected to the outer sea. The tide rises and falls every day. You can also see the inland sea while sitting in the restaurant. The surrounding attractions include the lighthouse, Shenzhou Peninsula Beach, Zhouzai Island, Shimei Bay, and Jiajing Island, Phoenix Jiuli Bookstore, Golf Course, Riyue Bay, etc. The breakfast at the Sea Cliff Restaurant has a nutritious breakfast carefully prepared by the chef. I hope to leave you with a good time during your stay! Thank you again for your recognition of our service, and sincerely wish you and your family good health and all the best! ! ! --Hainan Mountain and Sea Hotel
Dangdixiangdaowanyang
Bay View King Room
Stayed in Feb 2026
Couple
13 review
10/10
Outstanding
Posted on Mar 11, 2026
Wang Xinxin arranged a sea-view room with a great view. The service was excellent, and the hotel's location was super convenient, with the sea right outside the door.
Original textTranslated by Google
Response from Property: Hello! Thank you so much for choosing Hainan Banshan Banhai Hotel. We appreciate your perfect score and recognition of our service. We strive to create a perfect stay for every guest. Located within the Shenzhou Peninsula Resort Area, away from the hustle and bustle of the streets, we hope to provide you with a quiet and comfortable environment. The inner sea below the hotel is Laoye Sea, connected to the outer sea, and experiences daily tides. You can also see the inner sea from the restaurant. Nearby attractions include the lighthouse, Shenzhou Peninsula Beach, Zhouzai Island, Shimei Bay, Jiajing Island, Phoenix Jiuli Bookstore, a golf course, and Riyue Bay. The breakfast at the Haiya Restaurant features a nutritious breakfast carefully prepared by our chef. We hope you have a wonderful stay! Thank you again for your recognition of our service. We sincerely wish you and your family good health and all the best! -- Hainan Banshan Banhai Hotel
Anonymous User
Bay View King Room
Stayed in Feb 2026
Travelling with friends
2 review
10/10
Outstanding
Posted on Mar 8, 2026
Service: The receptionist was very helpful in upgrading our room and patiently answered our questions about where to buy clothes.
Environment: The environment was excellent, especially since our room had a sea view.
Cleanliness: The room was quite clean.
Facilities: The facilities had a garden-style feel.
Service: The car rental guy was also very patient in answering our questions.
Original textTranslated by Google
Response from Property: Hello! Thank you so much for choosing Hainan Banshan Banhai Hotel. We appreciate your perfect score and recognition of our service. We strive to create a perfect stay for every guest. Located within the Shenzhou Peninsula Resort Area, away from the hustle and bustle of the streets, we hope to provide you with a quiet and comfortable environment. The inner sea below the hotel is Laoye Sea, connected to the outer sea, and experiences daily tides. You can also see the inner sea from the restaurant. Nearby attractions include the lighthouse, Shenzhou Peninsula Beach, Zhouzai Island, Shimei Bay, Jiajing Island, Phoenix Jiuli Bookstore, a golf course, and Riyue Bay. The breakfast at the Haiya Restaurant features a nutritious breakfast carefully prepared by our chef. We hope you have a wonderful stay! Thank you again for your recognition of our service. We sincerely wish you and your family good health and all the best! -- Hainan Banshan Banhai Hotel
Guest User
Queen Room With Courtyard View
Stayed in Feb 2026
Family
1 review
9.0/10
Great
Posted on Mar 16, 2026
The sea is right outside the window, which the kids love. The staff are also very welcoming and helpful with our luggage. The place is also very clean.
Original textTranslated by Google
Response from Property: Hello! Thank you so much for choosing Hainan Banshan Banhai Hotel. We appreciate your perfect score and recognition of our service. We strive to create a perfect stay for every guest. Located within the Shenzhou Peninsula Resort Area, away from the hustle and bustle of the streets, we hope to provide you with a quiet and comfortable environment. The inner sea below the hotel is Laoye Sea, connected to the outer sea, and experiences daily tides. You can also see the inner sea from the restaurant. Nearby attractions include the lighthouse, Shenzhou Peninsula Beach, Zhouzai Island, Shimei Bay, Jiajing Island, Phoenix Jiuli Bookstore, a golf course, and Riyue Bay. The breakfast at the Haiya Restaurant features a nutritious breakfast carefully prepared by our chef. We hope you have a wonderful stay! Thank you again for your recognition of our service. We sincerely wish you and your family good health and all the best! -- Hainan Banshan Banhai Hotel
Guest User
2-bed Room With Courtyard View
Stayed in Jan 2026
Family
10 review
2.0/10
Posted on Feb 27, 2026
The room had a very strong musty smell, from the ceiling, floor, and furniture. I didn't sleep well all night; the smell was like poison gas. I escaped very early the next morning—it stank! The exterior was upscale, but the interior was very ordinary. The small room wasn't a problem, but the sheets had stains.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Hainan Banshan Banhai Hotel. We sincerely regret that your stay was not entirely satisfactory. Since its opening, the hotel has been committed to providing exceptional service. All staff members have worked diligently to create a warm and comfortable retreat for our guests amidst the stunning scenery of southern China. We will immediately investigate and address any issues you raised. If we have the opportunity to meet again, please let us know immediately if you have any questions, and we will resolve them promptly. We are truly sorry that we were unable to provide you with a perfect experience. We will carefully analyze and address your feedback and suggestions, and strive to improve and refine our services to live up to your expectations. We firmly believe that through the continuous efforts and improvements of all our staff, we will eventually meet your standards. We welcome you to visit our hotel again if you have the opportunity. Thank you!
Guest User
Standard Room - Garden-View (2 Beds)
Stayed in Jan 2026
Family
4 review
6.0/10
Posted on Feb 21, 2026
I saw beautiful photos of the sea and sky on Ctrip, but when I arrived, I found it to be a very old hotel with outdated facilities. The rooms on the first floor were small and smelled musty. The roads within the complex were narrow and uneven. Some of the wooden floorboards on the viewing platform in front of the lobby were damaged, making it easy to sink in. The view was still nice, but you couldn't go down to the beach; you had to take a long detour. The service was good. Because parking was limited, electric carts were readily available and could take you to the street outside to transfer to your own car.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Hainan Banshan Banhai Hotel. We sincerely regret that your stay was not entirely satisfactory. Since its opening, the hotel has been committed to providing exceptional service. All staff members have worked diligently to create a warm and comfortable retreat for our guests amidst the stunning scenery of southern China. We will immediately investigate and address any issues you raised. If we have the opportunity to meet again, please let us know immediately if you have any questions, and we will resolve them promptly. We are truly sorry that we were unable to provide you with a perfect experience. We will carefully analyze and address your feedback and suggestions, and strive to improve and refine our services to live up to your expectations. We firmly believe that through the continuous efforts and improvements of all our staff, we will eventually meet your standards. We welcome you to visit our hotel again if you have the opportunity. Thank you!
Guest User
Queen Room With Courtyard View
Stayed in Jan 2026
Family
6 review
1.0/10
Posted on Mar 1, 2026
It's old, dilapidated, and not worth the money at all. Nearby guesthouses are far better.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at Hainan Banshan Banhai Hotel. We sincerely regret that your stay was not entirely satisfactory. Since its opening, the hotel has been committed to providing exceptional service. All staff members have worked diligently to create a warm and comfortable retreat for our guests amidst the stunning scenery of southern China. We will immediately investigate and address any issues you raised. If we have the opportunity to meet again, please let us know immediately if you have any questions, and we will resolve them promptly. We are truly sorry that we were unable to provide you with a perfect experience. We will carefully analyze and address your feedback and suggestions, and strive to improve and refine our services to live up to your expectations. We firmly believe that through the continuous efforts and improvements of all our staff, we will eventually meet your standards. We welcome you to visit our hotel again if you have the opportunity. Thank you!
The hotel is very close to Shenzhou Peninsula, with nice gardens, a large balcony in the room, overlooking the bay, and a large bathroom, but the overall facilities are a bit old, the breakfast is average, the noodles are not tasty, but the restaurant is right on the beach, the scenery is charming!
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing to stay at Hainan Banshan Banhai Hotel. We are very sorry that you were not satisfied with your stay. Since its opening, the hotel has been adhering to the service concept of "feeling distinguished". All employees have worked hard to create a warm and comfortable resting place for guests in the beautiful scenery of the south. We will immediately investigate and rectify the issues you raised. If we meet again, please let us know if you have any questions and we will solve them for you promptly and quickly. Once again, we are very sorry that we were unable to give you a perfect experience. We can only live up to our encounter by carefully analyzing and addressing your opinions and suggestions, and working harder, making greater efforts and improvements. We firmly believe that through the continuous efforts and improvement of all hotel staff, we will eventually reach the standards in your mind. If you have the opportunity, we welcome you to come to the hotel again to experience it. Thank you!
Guest User
Standard Room - Garden-View (2 Beds)
Stayed in Mar 2025
Travelling with friends
5 review
8.5/10
Very good
Posted on Apr 18, 2025
The scenery is very good. The view from the swimming pool is good. However, I feel that there are not enough surveillance cameras. It is a bit unsafe. It is recommended to install more surveillance cameras and the hotel should have more female waiters. After all, there are male waiters everywhere in the hotel. I am a bit worried. Overall, it is good👍
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing Hainan Banshan Banhai Hotel, and thank you very much for your praise and sharing. Since its operation, the hotel has always taken "experience sincerity and feel warmth" as its service tenet, striving to create a perfect stay experience for every guest. We hope to add a bit of comfort and enjoyment to your journey. If you like us here, you are welcome to come often! All the hotel staff are looking forward to your next visit. Finally, we wish you and your family good health and all the best! ! !
Guest User
Standard Room - Garden-View (2 Beds)
Stayed in Mar 2025
Solo traveller
8 review
1.0/10
Posted on Apr 16, 2025
Everyone please avoid this hotel. It is the first time I feel that travel can be so outrageous. It completely ruined my trip to Hainan. Firstly, I didn't expect the geographical location to be so remote. There are no businesses within a few kilometers, and the only way to eat is takeout, and transportation is extremely inconvenient. Second, the hygiene of the hotel is very poor. It feels like the room I stayed in has not been cleaned for a long time, and there is a layer of dust in the bathtub. The next day, when I woke up, I suddenly saw blood stains on the quilt and pillow! ! I was so shocked that I couldn't speak. I called the hotel manager, and he flatly denied that the bloodstains were left behind before, and hinted that they were the result of a mosquito bite I got last night. I really laughed. I was disgusted and asked the hotel to compensate me. The hotel said they would refund me if I could give a good review. I refused outright. I couldn't do such a conscienceless thing. Even if the hotel didn't refund me, I wanted to expose it. Finally, I called Ctrip to complain. The customer service lady communicated with the hotel and got the same reply (they would refund my money if I gave a good review). As a girl, the customer service lady was also very angry. She said she would help me apply for compensation from Ctrip and asked me to write a true review myself. I often travel to different cities. Generally speaking, I will give good reviews to hotels as long as the services are acceptable. This is the first bad review I have given in all these years. I have posted the photos here, please make your own judgment.
Original textTranslated by Google
6/9
Response from Property: Dear guests: Hello! Thank you for choosing to stay at Hainan Banshan Banhai Hotel. We are very sorry that you were not satisfied with your stay. The hotel faces the Shenzhou Peninsula Lighthouse Scenic Area and is built by the sea. It is not a commercial area and we are sorry that we cannot meet your needs for commercial use. We will immediately investigate and rectify the other issues you raised. If we meet again, please let us know if you have any questions and we will solve them for you promptly and quickly. Once again, we are very sorry that we could not give you a perfect experience. If you have the opportunity, we welcome you to come to our hotel again. Thank you!