YOOLAND Hotel Sun Moon Bay

The hotel is the best hotel in Riyue Bay. It is very convenient for surfing and the transportation is also relatively convenient. There are many restaurants and bars around.

I have stayed in a hotel with the worst service attitude, and I can't understand why such a hotel is a four-star hotel. It is recommended to stay in a homestay when you come to Riyue Bay. I have stayed in two homestays, and both the environment and service are better than this hotel. It can be said that this hotel has nothing to do except going downstairs to the sea. First of all, there was a power outage on the first day of my stay, which I can understand. So I didn't take a shower after surfing in the morning, and waited until six o'clock in the evening to call to check in, and I was very anxious to wash. I contacted customer service from 8:30, saying that there was no hot water in my room. After the front desk came to the room to confirm, they didn't give me a reply, and turned around and left. I suggested that I could change the room or lend me an empty room first, because it is now the off-season, and I know that most of the rooms are empty. But the answer I got was to keep waiting, and I went downstairs to ask halfway. But until half past ten, it was still cold water, and no one proposed how to solve it for me, just saying that other people's rooms had hot water. I couldn't bear to take a cold shower, I was very angry but still thought it might be the reason for the power outage today. The next morning, the customer service said that the hot water was repaired, but when I came back from snorkeling, I was in urgent need of a shower, and it was still cold water. The service attitude is still the same as yesterday, so bad that it is speechless. I have never encountered such an attitude in any hotel. There are obviously many empty rooms, and the same thing happened yesterday. I don’t think the staff actively helped me solve it. Every time they told me to wait. I waited for two hours on the first day, and asked every half an hour, and they said it would be fixed immediately. I waited for half an hour on the second day, and no one came to see or fix it. In the end, I couldn’t stand it anymore and said I would check out or change my room immediately, so I moved to the next room. I didn’t feel that the hotel was apologetic or actively solving problems for customers throughout the whole process. It is obviously a very easy problem to solve, but the hotel handled it in this way. I would like to ask if this series of perfunctory attitudes and inaction are standard for a four-star hotel?

It is indeed a C-level hotel in Riyue Bay. The rooms are spacious and clean. If you hire a coach next to the hotel, children can surf. It is very convenient to eat, live, shoot and play.

I am not a person who likes to comment, but as a returning customer this time, I am very satisfied and touched, and I must give some praise 😄 First of all, the room is very spacious, which makes people feel relaxed and comfortable. In addition, the facilities are complete, and the configuration is similar to that of a five-star hotel, with air conditioning, welcome fruits, tea configuration, lighting, bedside music, shower room, bathtub, etc. The breakfast is also relatively rich, with both Western and Chinese styles, open from 7:30 to 10:30. The seafood noodles are very fresh, and even a Chongqing stomach that loves spicy food finds it delicious 😋 Especially the bedding and towels are comparable to those of star-rated hotels, fluffy and soft! The service is even more like home👍I took my daughter on a free trip, which was quite casual. We decided what to do and where to stay the next day one night in advance. After checking in on the first night, when we checked out, the store manager Guangxi took the initiative to drive the shuttle bus to take us to check in at the Nyonya Dessert Shop and Meimen Coffee, and also sent us to check in at 216. We went around for more than an hour, and I was really moved🥰🥰After staying in a B&B for one night, my daughter took the initiative to come back to stay. The store manager Guangxi did not hesitate to upgrade us for free. My daughter was super satisfied and liked it! The journey is originally a timely experience. No matter what the scenery is like, what often warms people's hearts is the smile or kindness of a stranger. Even if the scenery is not good or the weather is bad, the trust and touch between people are the biggest gain and worth of this journey❤❤

The hotel is located inside the scenic area, with a beautiful beach just outside. It has a superior geographical location, and the parking lot has charging piles, which is very friendly to new energy vehicles. The customer service lady is gentle and sweet, and she kindly reported the license plate for us in advance and provided clear and accurate route guidance. The room is large and comfortable, and there are rich and colorful restaurants downstairs. In short, I am very satisfied and it is worth recommending!

Xiaoya at the front desk was very friendly and asked if I was satisfied with the service facilities. Anything I needed was delivered promptly. The room was clean and tidy. The balcony view was also very good. If you want to learn surfing, it is a good place to live. The breakfast was also good.