Premier Inn Worcester (M5,Jct6)

We stayed at the hotel on the 8th June, on our return from Devon we again stayed at this hotel. I had booked a double room to accommodate myself and my partner requesting the room to be suitable for disabled people, at the same time I booked the hotel for our return journey, this being booked for the 18th June. On our first stay we soon became very disappointed........ the room basic to say the least, T V worked only occasionally, the toilet tissue provided was a joke!, we were on the first floor instead of the ground floor...... the bathroom was in no way designed for use by disabled clients. Eventually we decided to go to the restaurant for dinner having earlier booked a time only to be confronted with a wait of 30 minutes for a table and once at the table another wait for 50 minutes before we were served! The staff trying very hard to be courteous whilst attempting to carry out their duties were simply run off their feet. Grossly Understaffed can only be described as a generous statement.

The standard of hotel was as i expect clean and tidy. This hotel however needs there WIFI signal increased as even paying for premium at £5 made no difference and also very poor mobile phone signal throughout the hotel so you couldn't hotspot phone either.

Stayed for one night to break up a long journey. The room was small for a family room. We could not connect to WiFi. Some fixtures and fittings in the room (eg plug sockets and bedside light) were broken or not working and the TV was small considering this was a family room. No food was available in the evening meaning we had to venture out elsewhere for something to eat when we arrived in the evening.

My wife and I visit Worcester regularly approx every 4-6 weeks to see family and we always stay at this hotel. Fantastic rooms, very comfortable beds and the most helpful staff you could wish to meet. I would recommend this hotel to anyone. Handy for both the motorway and city centre

Service in premier inn restaurant and bar was excellent. Very attentive staff, particularly Hazel, Alice and Simon 👍 Very friendly and professional. Meal deal was very good value and staff gave recommendations re food and drink. Would definitely return 👍

Very busy evening in restaurant, but all staff seemed very calm and just go on with the chaos! Our waitress Alice was very attentive to all guests, and clearly knows her job very well. Would like to thanks all staff in the building this evening for a crazy, but brilliant evening