MOXY Properties in Warsaw

Overall, the hotel is a good one with friendly and helpful staff, but still, we expect an improvement in facilities and I will explain as below in details: 1. Staff: friendly and helpful, both reception staff and house keeping staff. They would listen and understand and provide necessary support. I like the small heart from the housekeeping staff as a reply to my request. 2. Environment: no doubt Moxy is a good hotel choice for people of all ages, even though Moxy is targeting more on young travelers. I like the self-service lockers for luggages, it is helpful. And the hotel is also located in a good place in city center with good access to public transportation. 3. Facility: now we come to the part needs improvement. First of all, there is no fridge, though it is a standard to most Moxy hotels in the world. Secondly, no slippers provided to customers while I believe it is quite necessary especially in cold seasons. Third, the showerhead had a very low water pressure and the water temperature was not high, making the whole showering process very uncomfortable, especially since the weather in Warsaw has been very cold these past few days! Lastly, as shown in the picture, the toilet was leaking, which was quite embarrassing. Since I only discovered it on my last day of stay, I didn't report it to the hotel during my stay. 4. Breakfast: many choices. But I recommend to add sparking water in addition to still water. Overall, good hotel. I'm deducting one star for the service, not because of the hotel itself, but because I couldn't earn SNP and credits when I booked through a third-party platform, I know the policy, but I encourage Bonvoy Marriott to expand cooperation with more booking agencies.

It was a nice stay! But it's a bit far away from the old town so it might be slightly inconvenient for sightseeing.