On arrival we were greeted by lovely, smiley, helpful staff this did not change throught our stay. But... the accommodation was a disappointment. Cramped for a couple and our chalet was for 2 adults and 3 childen. Double bed, that only had one beside table and to get to that you had to breath in and hopefully not impale your back on the metal curtain tie back. Two bunk beds with a 3rd pull out in a box room. You could not get in to the room if using the 3rd bed. The Double bed creaked everytime you moved and the mattress was so hard with no mattress protector. The thermostat was off but it was like an oven in the room. The shower was good, but could have been cleaner. There were plenty of towels and those were surprisingly large. We could hear our neighbours...and anyone walking on the boardwalk outside... neighbours woke us at 06-00 with a child running around...very loudly.
These are just wooden cabins in amongst trees, no link to the magic of the castle or anything suggesting we could have stepped back in time. Breakfast is buffet style and surprisingly good, even if children were allowed to handle food on the displays without utensils thankfully we went early so no issue for us. Over all ok for one night as we did not pay full price but would not have been happy if we had. Would not visit again sadly.