Holiday Inn Express WARWICK - STRATFORD-UPON-AVON by IHG

The hotel is located coveniently at m40 and is accessible by car. The breakfast is great and the room is of good size. Overall it’s a good experience.

Very disappointed with the hotel’s lack of compassion Unfortunately, my daughter broke her arm and we genuinely needed to cancel our stay due to the circumstances. We provided clear evidence, including her X-ray and appointment details, to explain the situation. Despite this, the hotel refused to offer a refund or any reasonable consideration. We were extremely disappointed by the lack of understanding and compassion shown during what was already a difficult situation for our family. It felt as though the hotel was more concerned about keeping the money than showing any empathy towards a genuine and unexpected medical situation. Very disappointing customer service, and sadly not a hotel I would choose to stay at in the future.

Overall a decent quick stay. 50% discounts on overnight parking which is great. However, we were informed there is no A/C, which is a bit of a bummer as it is a hot summer. I don’t understand how A/C can be unavailable??? We were just give two bottles of water as complimentary and a fan.

Another great stay here, our room was the exact same as usual however some of the lights were abit naff or didn’t work this time around, no major issues but shame compared to previous stays. Likewise the tv remote was very temperamental this time around. But as it was booked in advance for a cheap night it was great.

My stay at the holiday inn Warwick Hotel was truly enjoyable and memorable. From the moment I arrived, I was welcomed by the friendly and professional staff, who made the check-in process smooth and hassle-free. Their warm hospitality made me feel comfortable right away. The room was clean, spacious, and well-maintained, with comfortable bedding and all the amenities needed for a relaxing stay. The peaceful atmosphere ensured a good night's sleep, while the modern facilities added to the overall comfort.

We were happy with our stay. Breakfast was good, Yvonne(?) Breakfast lady very good. Lady who checked us in and was at the bar at times was hit and miss; she could be pleasant or quite rude. Told her the chips we bought at the bar were out of date and inedible and she just brushed us off. No apology, no replacement, quite an odd response really. One night, after 10pm, there were children running up and down the corridor whilst their parents drank in the bar. May be a good idea that the doors to the corridor are closed so bar noise doesn't come through. Room was clean and had everything we needed.

Great location as central. Hotel is nice, modernised and clean. However, wary of infection control and allergy concerns, unsure how the hotel manages this. Noted to have many guests with dogs and were allowed to have them in the common room and dining hall. Are there only specific rooms that are only dedicated to these specific guests? Breakfast was mayhem. Plenty of guests to have their meal but no table area to sit. To add guests with their dogs which is not to our liking. Should there have been a booked/schedule mealtime if they anticipate large volume of bookings. Overall, experience could have been perfect. Staffs are polite and helpful. The hotel is nice except for above mentioned.