"The breakfast was great. The room was decent however, it was not the suite I booked, but luckily the support team at Trip.com were extremely helpful and understanding."

"Love it"

"Friendly staff, pleasant stay."

"This hotel meets the Hyatt standard. Everything was quality and impeccable cleanliness. Beats out competitors breakfasts: fresh fruits and freshly prepared main dishes with good variety. Friendly and helpful staff."

"Facility is shabby,smelly and poorly maintained. Appliance are old and rusty. Water in faucet was brown. Floor was sticky and just absolutely gross. We were checked in for one night as we were visiting our daughter in college and all hotels were sold out except for this place. We left at 5am because the noise from the room next door and the musty moldy smell was just too much to handle any longer."

"Spacious and comfortable room. The gym was clean and adequately equipped."

"Great places to stay"

"I am how genuinely happy my recent stay was at The Loom. From the moment I arrived, everything felt thoughtful, welcoming, and exceptionally well-run. Check-in was smooth and professional, and the front desk team immediately set the tone—warm, efficient, and genuinely hospitable. After a long day of travel, it was refreshing to be greeted by people who clearly care about guest experience.  Throughout my stay, every interaction felt consistent: friendly, attentive, and proactive without being intrusive. Whether it was a quick question, a request, or simply passing staff in the hallway, the level of professionalism and kindness was noticeable. It’s rare to see that kind of consistency across an entire team, and it made the stay feel effortless. My room was spotless, quiet, and extremely comfortable. The bed and linens were excellent, and I slept better than I expected. I also appreciated the small details—well-maintained amenities, a clean bathroom, strong water pressure, and a layout that felt functional and relaxing. It’s clear that housekeeping takes pride in their work.Fully maintained and had a calm, polished feel. Common areas were clean and inviting, and the overall atmosphere felt both upscale and comfortable. I also appreciated how safe and organized everything felt, especially during busy periods. The breakfast/restaurant experience was excellent—fresh, well-presented, and a great start to the day. The service was just as strong as the rest of the property.The location was also a major plus—convenient and easy to navigate, with everything I needed close by. It made the entire trip smoother. Overall, this was one of the better hotel experiences I’ve had in a long time. Thank you for delivering a stay that felt genuinely high-quality from start to finish. I’ll absolutely be returning the next time I’m in Providence"

"Excellent Service and excellent location"