Phoenix Park Hotel

The Phoenix Park Hotel delivers an exceptional blend of historic Irish charm and modern sophistication on Washington, D.C.'s Capitol Hill.

The location is good, which is near the station. But it requires unnecessary additional service charges for printing and coffee…

Extremely convenient location just minutes from Union Station. Rooms are clean and well-equipped, comfortable beds.

Great service and attentiveness to guests! Awesome lounge with comfortable ambience!

I stayed in the Phoenix Hotel with my daughter and sister. The facilities in the hotel are really excellent and easy to walk from Union station. However, i found out that on the first day i came into the room,there was a lot of dust on the floor and small pieces of snacks. Moreover, during our stay we had to contact the staff at the front desk, some staff made me feel really upset about services. One night,my sister went to ask the staff about how to open the laundry room , there were 2 staff members on duty and one of them said that if you could not open it meant it closed, and then he turned to laugh with another lady staff on the counter. We are Asian people, many many times that the staff in this hotel made us feel like they were looking down on Asian people and tried to make fun of us. That made us feel really bad about that. But there were not all staff that treated us bad like that,there were still good and service minded staff in hotels such as the doorman and the staff on the last day we checked out.

I booked a superior queen room, but they gave me very small one. The room is so tiny that I won't be able to open my luggage if i had one. Fortunately we only had carry on luggage. The window is very tiny cutting corner of the room making it a narrow gap between the bed and the window. The corner of the bed hurt my leg a few times when I passed in and out . There are full of dirty marks on the small table. To my surprise, when checking in, the receptionist told me I have to pay US$32 extra for the facilities. I didn't understand what she meant. Then she gave me a card to read. And said it's on their website. This is a rip off. I never knew I would have to pay extra US$32. . Such a thing had never happened to me before.