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"The location of the hotel is very close to the White House. Although the room is a bit small, it is clean and tidy. The view on the top floor is very good, there is a bar, and the service attitude of the staff is good. The only bad thing is that they call the front desk to get us cleaning supplies and they never show up , a little disappointed😞 Also, the bed is too soft, I can't rest well at night, and the coffee machine can't be used. Overall, I only agree that the location and hygiene here are very good. Others are not recommended"

"Lovely hotel right outside DuPont Circle. We took the train and/ or walked everywhere! While this isn’t a fault of the hotel, there were several large groups of teenagers (it was school vacation week), so it could get quite loud in the common areas. I couldn’t hear any noise from the other rooms in our room, but you could hear people running through the halls and slamming doors (which started pretty early in the morning).  We asked for extra towels one day, and the front desk said they’d be right up, but they never actually came. We asked the front desk for something else another day, and that also never happened. The complementary wine and cheese house was very enjoyable! We would consider staying here again."

"Seems like a very new 5-star in Washington, DC. Hotel is super comfortable, excellent gym, nice restaurant and rooftop bar. Very conveniently located in an upscale neighborhood the city. Easy walk to White House or Mall."

"Before returning to China yesterday, I chose to stay at the Grand Hyatt Washington. The overall experience has highlights, but there are also some unsatisfactory aspects. When I walked into the hotel lobby, the first feeling was that it was open and bright, and the space was very spacious. There was no crowded feeling of people coming and going in other hotels. I felt comfortable and comfortable walking inside. The check-in speed was also very fast. The staff will kindly hand over an introduction paper, which clearly marked the hotel's various service facilities and precautions. It was convenient and practical, and the favorability was instantly full. However, when I walked into the assigned room, my mood suddenly dropped. This time I was arranged in a corner. The layout of the room was a bit strange, and the lighting was not ideal, giving people a sense of depression. The bathroom was even more ”disaster area”. The space was very small, and the sanitary conditions were worrying. There were still other people's hair in the washbasin, which instantly made me question the hotel's sanitation management. I thought that five-star hotels would achieve the ultimate in hygiene, but I didn't expect such a problem to occur. It was really disappointing. There are also some unhumane aspects in the check-in process. Other five-star hotels can check in by themselves as long as they can make a successful reservation on the Ctrip platform, but here, adults aged 21 and above must assist to complete the check-in procedure, which undoubtedly adds a lot of trouble for guests traveling alone or whose companions do not meet the age requirements. However, the hotel's porter service is remarkable. They are enthusiastic and quick, and they actively help to carry luggage and patiently answer my questions along the way. I can really feel the hotel's professional service quality from them, which is also one of the few warm moments in this imperfect stay experience. I hope the hotel can improve the room allocation, hygiene management and check-in process, and I believe this will bring guests a better accommodation experience."

"By far the worst JW Marriott 'experience' I've had. The elevator system was terrible, often times waiting for 20-30 mins for the elevator, and when it arrives, it's already full, having to wait for other elevators. This elevator system need to be reprogrammed. The fitness center was close and there was no notice anywhere that it was closed. I called the fitness center to ask if the fitness center has moved, the front desk responded I can go to the Westin Hotel fitness center, which was 1 mile away. One evening the fire system went off and we were told to evacuate the hotel, as we were walking down the stairs, they notified it was a false alarm. The location is great, but I will not stay here again."

"The hotel is conveniently located at the heart of DC. We checked in for the 4th of July celebration and it was so easy to go to our destination and back to the hotel. We were upgraded to the Junior Suite since the room we booked is not available. The Suite was so nice and just perfect gor a family with 2 kids!"

"The hotel is very comfortable and clean. The service attitude of the front desk staff is good. The location is excellent. It's very close to the subway and only takes 18 minutes to walk to the train station. Will visit again next time"

"Location is good, pretty close to the airport. No airport shuttle service though. Front desk people are nice and friendly. Room is clean. Love the neighborhood around the hotel. Many good restaurants within walking distance. It also takes about 15 minutes walking to the nearest metro station. My girls also loved the outdoor swimming pool. It’s pretty nice to swim in a pool with Washington Monument in the background. Definitely recommend this place to the families with kids."

"Great location, walking distance to subway station; old hotel facilities"

"Room size are big, they have washer but no dryer in the room. The location is close to the metro and there are bus stops nearby that basically takes you to the Capitol Hill area etc. White House is just around 2 blocks away. Downside is there is no grocery nearby, the closest one is about 15 mins walk at least. There are plenty of decent restaurants in walking distance."