Tianmu Hotspring Country Club

The room was OK. The parent-child room we stayed in had a tent and wooden horse specially prepared for children. It was very cozy, but the carpet and wooden horse were a bit dirty, so I didn't dare to let the children play. We went there for the heavy snow and hot springs. When we went there, it happened to stop snowing. The thick snow was so beautiful. The children were so happy that they rolled around, dug holes, and stepped on footprints. The hot springs are also great, especially the outdoor open-air hot springs. The stones and trees beside the pool are covered with thick snow. You can soak in the hot springs while looking at the snow scenery. The staff will also bring you hot ginger tea, which is perfect. . The next morning, the child was very happy to join the work of shoveling snow in the hotel. He worked so enthusiastically that he couldn't help but persuade him, haha. We will come again next year if it snows heavily.

A loyal fan of Tianmu Hot Spring, I must come here several times a year. The service is as good as ever, especially the room attendant Lin Lin who is warm and considerate. It is my first time to soak in the hot spring in winter. I slowly listen to the sound of falling snow, it is amazing!

Tianmu Hot Spring is a real landscape. The staff greeted us politely when we met. The room staff Wang Zhenbo was enthusiastic in his service. The one who especially commended was Li Wenbo, which moved us very much.

Have been here four times! Still good as always. This time I found that the hotel's hardware facilities are more complete, especially when I bring the elderly and children this time, the big bed in the hotel is very intimate and practical. The food is obviously better, and the breakfast is also good. The service of all aspects of service staff is also very considerate and in place. Will come to play again. like!

🚗 Transportation: Self-driving, as long as the good places are far away! 🧹Hygienic: clean and well done in details 🍃Environment: Look at the picture, it’s really comfortable, far away from the hustle and bustle of the city 🔔Service: It’s really great. The Mid-Autumn Festival is here to give gifts to children. If you don’t drink enough water, you can ask for it for free. Every employee welcomes you with a smile. The Haidilao-style service is very good. 【Hot spring hot spring pool】 [Living with a baby in love] 【Mercure Lakeside】

After many years of thinking about it, I finally came to Tianmu Hot Spring Resort. The environment and the service are very satisfying. Especially the customer beauty manager Wu Kefang is thoughtful and meticulous, making people feel at home. The hot spring water is particularly comfortable, making people linger and refreshing! I really want to stay a few more days.

這次的入住體驗很差。這次的温泉之旅是為了帶父母孩子好好休息放鬆一下，但我們卻被酒店的吹風機炸傷手，長者孩子擔驚受怕了一晚上，衹睡了四五個小時，身心俱疲。客觀評價一下吧，衞生方面:我們訂的湖景房，兩個房間的陽台上都是死蚊子落了一地，入住前沒人打掃，密集恐懼症的慎入；設備方面:公共區域的吹風機爆炸，並且還是在温泉區，沒有專業維保人員檢查，在這種潮濕極易發生觸電的地方，很讓人後怕，還有客房裡的門鎖吊燈等問題，很難想象一個一晚八九百的房間，陽台鎖是很難打開的，床頭吊燈是壞的；服務態度方面:酒店的客房部、餐飲部等服務人員還是很暖心的，但是酒店領導遇事處理問題的態度卻讓人很寒心，一次次的試探我們的底線，我想如果沒有文旅局和派出所的介入，按照酒店方一開始給出的協商方案，衹會賠付我們的醫葯費，連房費都不可能給我們免除，如果不是後面的行程都安排好了，我想我會留下來跟他們好好較個真兒的。