Guest User
October 2, 2023
Facilities: The facilities can only be said to be average, not very good.
Hygiene: It's okay. There are water marks left on the cups and on the water table.
Environment: It can only be regarded as a three-star
Service: First of all, I am a hotelier, and I am very dissatisfied with the front desk staff of this hotel. When guests make requests, regardless of whether they are reasonable or not, the staff cannot show disdain on the spot, not to mention that we did not make any rude requests. Secondly, during peak travel periods, there should be a GRO or first mate at the front desk. When there are problems that the front desk cannot solve, your management can directly solve them. Finally, it is very taboo in the service industry to say, sorry, that’s just how we are. The staff did not immediately report the customer's request to their superiors and immediately rejected it. What's even more ridiculous is that the front desk staff directly told the customer, "Please don't embarrass us, a migrant worker." Won't go there again. Management is too problematic
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