Jinshun Tianhua Hotel Weishan Ancient City High-speed Railway Station

Jinshun Tianhua Hotel Weishan Ancient City High-speed Railway Station Reviews

Jinshun Tianhua Hotel Weishan Ancient City High-speed Railway Station

No.1 Longchi Road, Nanxun Town, Weishan, Yunnan, ChinaView Hotel Details
Jinshun Tianhua Hotel Weishan Ancient City High-speed Railway Station
Jinshun Tianhua Hotel Weishan Ancient City High-speed Railway StationJinshun Tianhua Hotel Weishan Ancient City High-speed Railway StationJinshun Tianhua Hotel Weishan Ancient City High-speed Railway Station
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Guest Reviews of Jinshun Tianhua Hotel Weishan Ancient City High-speed Railway Station

9.6/10
Excellent
808 review
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.8
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All reviews(808)
Positive reviews(798)
Reviews with photos/video(209)
Awesome amenities(189)
Convenient location(163)
Convenient parking(121)
Friendly front desk staff(73)
Large rooms(59)
Close to train station(15)
Offers pick-up/drop-offs(12)
Tasty coffee(8)
Negative reviews(10)
Guest User
Stayed in Dec 2023
Solo traveller
16 review
9.5/10
Amazing
Posted on Jan 18, 2024
I loved my stay there. Luxury in an old remote town. USB chargers had turbo mode. Curtains perfectly blocked the light. Hot shower with proper water pressure. However, toilet was annoying. It is as loud as one on the airplane, and auto flushes as soon as you move a little bit. Otherwise it would be 5 stars for amenities too. Service was great, and I can easily compare it to 4 stars hotels in big cities. For a foreigner, check in took about 40 seconds, which is super fast. Roof has a nice terrace with tables.
Response from Property: 【雙重隔音玻璃】尊敬的家人:您好!非常感謝您入住錦順天華酒店,並分享您的入住感受。很開心此次出行給您留來了美好的回憶。看到您的評論,讓小錦的內心若沐春風一般,就連呼吸的空氣中都充滿了愛您的味道。酒店的發展離不開您的支持與陪伴,我們會再接再厲,不忘初心。衹為以最好的自己與您再一次更好的相遇。祝您生活愉快!❤️
Guest User
Stayed in Mar 2024
Family
2 review
9.0/10
Great
Posted on Apr 16, 2024
A 10min walk from the ancient city. Good amenities in the room.
Response from Property: 【自助洗衣房+烘乾機】親愛的家人:您好!小錦一直很期待這種不期而遇的温暖~您的一段話語就像飛過孤獨長夜裡最美麗的蝴蝶,像小錦見過最漂亮的樹葉,像吹過最為和煦的春風,以此之後見到的陽光都會多一種色彩!有朋自遠方來,不亦樂乎~很期待尊敬的您推薦您的朋友來~
1388196****
Guestroom - Double Occupancy (Double Bed)
Stayed in Jul 2024
Couple
5 review
8.0/10
Very Good
Posted on Aug 30, 2024
The overall feeling is good, but some small details show that the hotel is still far from star management. For example, the tissue paper used is very small, the kind used in cheap restaurants, and the paper provided in the bathroom comes in a small roll. Bottles for body wash and shampoo are very laborious to press. But drinking bottled water is free. The charging pile equipped in the hotel cannot be used and is just a decoration.
Original textTranslated by Google
Response from Property: Thank you for choosing Xiaojinjia. Regarding the problem you mentioned, the paper towel is designed according to the size of the paper box. If it is too big, it will make it difficult to draw paper! (But the softness of the paper towels is no problem.) As for the bathroom paper towels you mentioned, if you use a large roll and there are two-thirds left, the hotel will definitely put it in the room for the next guest to use. We The small rolls are guaranteed to be exchanged for each guest (if you don’t have enough, you can tell the front desk that the robot will deliver it to your room within two minutes). Regarding your bottle problem, we will arrange for the guest room to be inspected immediately. If there is a problem, replace it. We are really sorry about the charging pile problem. We have contacted the tower company to check and found that the voltage is not enough. We also contacted the tower company immediately and they are also replacing it. We are really sorry! ! !
M312054****
Standard 2-bed Room
Stayed in Sep 2024
Family
1 review
6.0/10
Posted on Oct 5, 2024
The front desk service is average. The automatic toilet flushing sound is too loud. The standard room I booked has a bed that makes a loud noise when moved.
Original textTranslated by Google
Response from Property: Thank you for choosing Xiaojinjia. If the service at the front desk does not satisfy you, we are deeply sorry. You can also tell us some specific problems so that we can make changes. Regarding the issue of flushing toilets, we will contact the technical staff here. If you have any questions about the bed, you can contact us immediately and we will deal with it for you immediately. We are deeply sorry for the bad feeling it has caused you! ! !
Marilyn Sài Gòn
Jinzhi King Room (Double Bed)
Stayed in Feb 2024
Couple
16 review
9.0/10
Great
Posted on Mar 31, 2024
Very close to the old town, the hotel is modern, extremely clean, and very well-equipped (air conditioning, mini-fridge, extra-large screen TV, excellent bedding, Japanese-style heated toilet). However, the staff doesn't understand a word of English, and the check-in process is long and laborious.
Original textTranslated by Google
6/8
Response from Property: 【Children's toothbrush, children's slippers】Dear guests, I am very sorry that our service has made you a little disappointed. Thank you for choosing Jinshun Tianhua Hotel and giving your attention and affirmation. Your support and encouragement are the driving force for our continuous progress. May our sunny and warm service bring you the supreme service experience. Welcome to visit us again! !
M514685****
Jinzhi King Room (Double Bed)
Stayed in Aug 2024
Other
7 review
6.7/10
Posted on Sep 11, 2024
The girls at the front desk were very gentle. I forgot my pajamas and called the front desk to inform them. The room was clean and equipped with new facilities and parking was convenient. However, I heard the roar of the machine all night and guessed it was the outdoor air conditioner next door. It was too noisy and I couldn't sleep well at all. , I really can’t give full marks to this.
Original textTranslated by Google
Response from Property: Thank you for choosing Xiaojinjia. Regarding the problem you mentioned, we have arranged for a special master to deal with it, and we have determined that there is no such sound. We are indeed deeply sorry for bringing you a bad experience! ! !
QiushuiwuhenSyouchen
Cozy 2-bed Room
Stayed in Jan 2024
Family
17 review
9.5/10
Amazing
Posted on Feb 25, 2024
The hotel is very clean, parking is very convenient, and it is very close to the ancient city. It's just that the toilet flushing was too loud and a bit noisy, but overall it was a very satisfying experience.
Original textTranslated by Google
Response from Property: Dear guests, thank you very much for your interest in our hotel [double soundproof glass] Dear family: Hello! Thank you very much for staying at Jinshun Tianhua Hotel and sharing your stay experience. I am very happy that this trip has left you with wonderful memories. Seeing your comments makes Xiaojin feel like a spring breeze in her heart, and even the air she breathes is filled with the smell of loving you. The development of the hotel cannot be separated from your support and companionship. We will continue to work hard and never forget our original aspirations. Just to meet you again with my best self. wish you a happy life! ❤️
Fengzhongdeyunpiaopiao
Cozy 2-bed Room
Stayed in Jan 2024
Travelling with friends
71 review
10/10
Outstanding
Posted on Feb 16, 2024
The hotel is newly opened and the location is convenient. It is right on the edge of the ancient city. It is very convenient to visit the ancient city. It is just across an alley. It has its own parking lot, parking is convenient, the room facilities are complete, the conditions are good, the bed is hard, the bath water is large and hot, and there is a free fruit plate in the evening. The donkey meat restaurant next to the hotel has delicious food.
Original textTranslated by Google
Response from Property: [Free Laundry Room] The ancients said: Give me a peach and repay me with Qiong Yao. A bandit repays you, and you will always think it is good! Your affirmation of us will encourage us to repay your support with better service. May the friendship between Xiaojin and you last forever. Remember to go home often and wish you a happy life. Thank you for your praise of our hotel. We We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey! (Most hotels have adjustments during holidays, so you can book early next time)
Guoguobaobaobaba
Jinzhi King Room (Double Bed)
Stayed in Jan 2024
Family
41 review
10/10
Outstanding
Posted on Feb 14, 2024
The hotel is very new and the rooms are neat and clean. The front desk service attitude is very good. The TV screen is huge. The style is very similar to Lavande Hotel. The hotel is very close to the ancient city and also to the high-speed rail station. You can take a battery car at the entrance of the high-speed rail station directly to the hotel entrance, which is very cheap at 2 yuan/person. There is a battery car shuttle bus around the city, which takes more than 20 minutes/turn and is very cheap, about 4 yuan/person.
Original textTranslated by Google
Response from Property: [Equipped with slippers for the elderly, pregnant women, women, men, and children] Thank you for your high evaluation. Your satisfaction is the biggest encouragement to Xiaojin; we are honored that we have received such high evaluation from you in all aspects, and we will continue to maintain this Serve guests with enthusiasm and sincerity. Comparing your heart with your heart, our friends will use love, sincerity and carefulness to make you feel comfortable and at ease. Our enthusiasm for you will definitely grow day by day, and we only look forward to meeting you again. The hotel is located in the core area of ​​Weishan Ancient City Business District, close to Weishan Lifestyle Business District, with complete shopping, dining and entertainment facilities. It is your best choice for business travel and tourism. We look forward to it Meet you again. I love you~ I’ve been waiting for you
Anonymous User
Jinzhi King Room (Double Bed)
Stayed in Jul 2024
Travelling with friends
4 review
4.5/10
Posted on Aug 10, 2024
First of all, it is definitely not up to Samsung standards and is not as good as an ordinary business hotel. The hotel is in a vegetable market, which is quite noisy, and it's next to the elevator. I wanted to change to a quieter room, but I was told that this room type was right next to the elevator and I couldn't change it. After twelve o'clock in the evening, you can still hear the voices of other guests talking. There are still unwashed marks on the pillow. It is said to be whole-house smart, but hello Xiaole will never understand what I mean. Manual calls to the reception desk never get answered. Finally, I walked to the front desk and got a phone number so I could call him if I needed anything.
Original textTranslated by Google
Response from Property: 尊敬的客人:您好!非常感謝您選擇入住我們酒店,也很抱歉此次體驗未能達到您的預期,甚至讓您感到失望。您反饋的每一個問題我們都已認真記錄並逐一核查,對於服務和設施上的不足,我們深感愧疚,也在此向您作出誠懇的説明與改進承諾:關於酒店環境與隔音問題地理位置與房間分配酒店鄰近菜市確實可能存在日間噪音,對此我們未能在預訂時提前提醒,是服務考慮不周。關於電梯旁房間的問題,目前部分房型因建築結構確實位於電梯區域,但我們完全可以通過提前溝通、優先安排非電梯側房間來避免此類情況。即日起,前台將在辦理入住時主動詢問客人對房間位置的需求,盡力協調更安靜的房源。夜間噪音干擾我們已調取監控核查夜間客人喧嘩情況,後續會加強22:00 後公共區域的靜音管理,並在走廊增設 “請勿大聲喧嘩” 標識。同時,計劃對客房門加裝隔音條,提升密閉性,減少鄰房及走廊噪音影響。關於衞生與設施體驗布草清潔問題枕頭上的污漬是嚴重的衞生疏漏,我們已對當值保潔人員進行批評教育,並全面升級布草洗滌流程:除了嚴格執行一客一換、高温消毒外,今後每間客房清掃後需由領班二次檢查,確保布草無污漬、無毛髮。若您下次入住時發現類似問題,可隨時聯繫我們,我們將第一時間更換並贈送清潔禮包。智能系統與通訊問題“小樂” 智能助手識別不準確,反映了設備調試不到位的問題。技術團隊已重新對系統進行語音訓練,並在客房張貼手動操作指南,方便客人應急使用;總枱電話無人接聽是服務流程的重大失誤。我們已增設24 小時值班制度,確保電話鈴響 3 聲內必須接聽,同時在客房內放置值班經理直撥號碼,避免客人奔走總枱的不便。關於星級標準與改進決心您提到 “達不到三星標準”,這讓我們深刻反思服務與設施的差距。目前我們已啟動全面升級計劃:環境優化:近期將與菜市管理方溝通協調,爭取降低早間噪音;服務培訓:下週起開展全員服務意識與應急處理能力培訓,重點強化 “主動溝通、快速響應” 的意識;設施檢修:對所有客房的智能設備、隔音效果、布草質量進行地毯式排查,預計 15 日內完成首輪整改。致客人的誠摯邀請非常感謝您願意指出我們的問題,這些真實的聲音對我們而言無比珍貴。如果您願意再給我們一次機會,下次入住時可提前告知我們,我們將為您優先安排高樓層非電梯側房間,並全程跟進服務,確保您感受到切實的改進。若有任何需求,您可隨時聯繫值班經理,我們會 24 小時為您服務。再次為此次不佳體驗向您道歉,我們深知 “星級” 不僅是硬件標準,更是用心服務的温度。希望未來能以實際行動重新贏得您的信任,祝您生活愉快,萬事順遂!
M518665****
Cozy 2-bed Room
Stayed in Jan 2024
Family
23 review
10/10
Outstanding
Posted on Feb 8, 2024
I was very satisfied with my stay. It was clean and very new. My daughter liked Xiaole and the robot very much. She didn’t want to leave. They provided children’s slippers, toothpaste and toothbrushes, and bath balls, which are not found in other hotels. She will stay here again next time.
Original textTranslated by Google
Response from Property: [Intelligent voice throughout the room·Xiao Le] When Xiao Jin received it, we will definitely tell Xiao Le, and Xiao Le told us: He is also very happy. The trip with you and your family will bring you a beautiful memory. It is ours. pleasure! At this time, silence is better than sound. Thousand-mile horses often exist but bole does not always appear. It seems that Xiaojin has met another confidant with a keen eye for pearls. It’s great to be liked by you. I believe you will become our regular customer in the near future. See you next time! I wish you and your family happiness and good health!
M647199****
Standard 2-bed Room
Stayed in Jan 2024
Other
5 review
10/10
Outstanding
Posted on Feb 9, 2024
It's very comfortable and smart. It's right next to Weishan Ancient City, and there's a market downstairs. It's very New Year's style! We went for the Weibaoshan Prince Palace. The hotel is also very close to the Weibaoshan special bus line. Remember that the bus line ends at 15:30!
Original textTranslated by Google
Response from Property: [Double soundproof glass] Dear family: Hello! Thank you very much for staying at Jinshun Tianhua Hotel and sharing your stay experience. I am very happy that this trip has left you with wonderful memories. Seeing your comments makes Xiaojin feel like a spring breeze in her heart, and even the air she breathes is filled with the smell of loving you. The development of the hotel cannot be separated from your support and companionship. We will continue to work hard and never forget our original aspirations. Just to meet you again with my best self. wish you a happy life! ❤️
M336116****
Cozy Queen Room
Stayed in Jan 2024
Family
35 review
10/10
Outstanding
Posted on Feb 6, 2024
The details of the room are very considerate. The bathroom is equipped with disposable bath flowers and toilet mats. The toilet is also smart and the room is clean. We went out to play and the customer service helped us check out late. The windows in the room are also very soundproof. It's very noisy outside and you can't hear anything when you close the window. The small sofa in the room can be put together for children to sleep on.
Original textTranslated by Google
Response from Property: [Double soundproof glass] Dear family: Hello! Thank you very much for staying at Jinshun Tianhua Hotel and sharing your stay experience. I am very happy that this trip has left you with wonderful memories. Seeing your comments makes Xiaojin feel like a spring breeze in her heart, and even the air she breathes is filled with the smell of loving you. The development of the hotel cannot be separated from your support and companionship. We will continue to work hard and never forget our original aspirations. Just to meet you again with my best self. wish you a happy life! ❤️We will continue to work hard to live up to your praise of our hotel. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
M482677****
Cozy 2-bed Room
Stayed in Dec 2023
Family
16 review
10/10
Outstanding
Posted on Feb 2, 2024
The room is clean and refreshing, with a reasonable layout. The mattress is particularly comfortable. Even those with poor sleep quality slept well. The service is super attentive and thoughtful. Although it is small, it feels like a star hotel.
Original textTranslated by Google
Response from Property: [Equipped with slippers for the elderly, pregnant women, women, men, and children] Thank you for your high evaluation. Your satisfaction is the biggest encouragement to Xiaojin; we are honored that we have received such high evaluation from you in all aspects, and we will continue to maintain this Serve guests with enthusiasm and sincerity. Comparing your heart with your heart, our friends will use love, sincerity and carefulness to make you feel comfortable and at ease. Our enthusiasm for you will definitely grow day by day, and we only look forward to meeting you again. The hotel is located in the core area of ​​Weishan Ancient City Business District, close to Weishan Lifestyle Business District, with complete shopping, dining and entertainment facilities. It is your best choice for business travel and tourism. We look forward to it Meet you again. I love you~ I’ve been waiting for you
M318230****
Cozy Queen Room
Stayed in Dec 2023
Travelling with friends
2 review
5.0/10
Posted on Jan 27, 2024
facility: 1. The bed is very hard, harder than other chain hotels I have stayed in, and it is indeed a bit uncomfortable to sleep on. 2. The space for dry and wet separation is narrow and it is not very convenient to open and close the door. However, it does not affect normal use and is not an acceptable problem. 3. Looking at the new store, I wanted to feel free to use the hot water kettle, but when I saw the rust inside the hot water kettle, I hesitated and didn’t dare to use it for the time being. 4. There were no slippers prepared when I arrived in the room. I saw the instructions on the wall and needed to contact the front desk to ask for them, which reduced the experience. 5. What is more annoying is that the sound of the toilet flushing is too loud. Suddenly, I was unable to sleep after a good sleep. I was very helpless that day. Hygiene: The floor of the room I visited was still dirty, which is not an acceptable problem, but I am not happy about it. Environment: The environment is okay. The hotel is close to the road. The location is very easy to find. It is very friendly and convenient for self-driving. Service: I felt very bad about the service provided by the lady at the front desk. I told her that she needed to take us to park the car, and she didn't ask me where the car was, so she went to the parking space on her own. We were not sure whether we had parked correctly, and we were not sure whether we would be charged. After looking for someone for a long time, I hesitantly decided to park the car first. We drove out of the parking lot at 7 a.m. the next morning and saw a charge of 90 yuan. I was a little confused, so I got out of the car and ran to the front desk to ask, only to find out that our license plate was not recognized and entered when we checked in. I didn't tell me that I had finished operating the identification lever. I thought I would have to wait for a while, so I waited for a few more minutes at the front desk, which wasted my time and also left me with the impression of a service that doesn't have much patience with customers. Generally speaking, the experience of staying this time was not very good from the beginning of the service. It would be better if the facilities could be improved or the service level could be improved.
Original textTranslated by Google
Response from Property: 尊敬的客人:您好!非常感謝您選擇入住我們酒店,並坦誠地反饋了體驗中的問題。看到您在設施和服務上遇到的諸多困擾,我們感到十分愧疚。您提到的每一個細節都是我們改進的重要方向,以下是針對問題的詳細説明與整改計劃,希望能向您表達我們的重視與決心:關於設施問題的改進床墊硬度問題我們已採購不同軟硬度的床墊樣品(如乳膠墊、記憶棉墊),近期將在部分客房試點更換,未來客人可根據需求提前申請調整,後續會根據反饋逐步優化全屋配置。乾濕分離空間窄小由於房型結構限制,部分房間確實存在空間侷促的問題。我們已在衞生間門後加裝摺疊掛鈎,並調整毛巾架位置,儘可能提升使用便利性;長期將結合裝修計劃,對佈局進行優化。熱水壺銹跡問題已全面排查所有客房熱水壺,對存在銹跡或老化的設備全部更換為不銹鋼材質新品,並要求保潔每日清潔時重點檢查,避免類似情況再次發生。拖鞋配備問題考慮到環保需求,我們目前採用 “按需提供” 模式,但忽略了客人初到的便捷性。即日起,所有客房將預先放置一次性拖鞋,並在牀頭櫃增設 “環保提示卡”,如需更換可隨時聯繫客房服務。馬桶沖水噪音已聯繫供應商對全屋馬桶進行檢測,發現部分沖水閥配件老化導致噪音偏大,本週內將統一更換靜音型沖水閥,並對水箱進行降噪處理,確保夜間使用不影響休息。關於衞生與環境反饋地板清潔問題:已對當值保潔進行強化培訓,要求清掃後必須使用乾濕兩用拖把二次清潔,領班需通過 “***檢查法” 驗收,避免灰塵殘留。地理位置優勢:感謝您對酒店交通便利性的認可!我們會持續優化自駕客人服務,如在停車場增設充電樁指引標識、提供周邊景點停車攻略等。關於服務體驗的反思停車引導不專業前台未詢問車輛位置、未明確收費規則,是溝通流程的嚴重缺失。我們已制定標準化停車服務流程:✅ 入住時主動詢問 “是否需要停車指引?”✅ 告知停車場位置、收費標準(如免費需説明錄入車牌流程)✅ 帶領客人至車位並確認停放無誤針對此次收費糾紛,經核查確因未及時錄入車牌導致誤扣費,我們已優化系統提醒機制,並對當值員工進行情景模擬培訓,避免類似失誤。應急處理效率低晨間處理車牌識別問題時,未清晰告知操作進度,讓您多等待了幾分鐘,這是服務耐心與溝通能力的不足。我們已在前台增設 **“快速響應通道”**,緊急事務需由專人全程跟進直至解決,並在處理完畢後主動告知客人預計時間。致客人的改進承諾您提到 “希望完善設施、提高服務水平”,這正是我們目前工作的核心。本週內我們將完成:設施層面:更換熱水壺、馬桶配件,試點床墊升級;服務層面:開展全員 “5 分鐘響應” 培訓,製作《自駕入住指引卡》(含停車、充電、周邊路線等訊息);長期計劃:每季度開展 “住客體驗日”,邀請客人實地反饋,確保改進措施落地見效。如果您願意再給我們一次機會,下次入住時可提前告知我們,我們將為您預留配備新床墊的客房,並安排專人對接停車、用車需求,全程跟進您的體驗。若有任何問題,可隨時聯繫值班經理,我們會第一時間為您解決。再次為此次不愉快的經歷向您道歉,感謝您的包容與建議。我們深知服務的温度藏在細節裏,未來定會以更專業的態度、更貼心的行動,努力成為您旅途中的可靠選擇。祝您生活愉快,期待與您再次相遇!