Oaks Wellington Hotel Reviews

Response from Property: Kia ora Guest,Thank you so much for your wonderful feedback. We are truly grateful you took the time to share such a heartfelt review of your stay with us.It is fantastic to hear that our security team and front office staff made such a positive impression. Providing friendly, genuine service and stepping in to help whenever needed is something we take great pride in, so your kind words mean a great deal to the whole team.We also really appreciate your comments about how your stay contributed to your overall travel experience. Your description was both thoughtful and memorable, and it is very rewarding to know we played a small part in creating such a meaningful moment during your journey.Thank you again for choosing to stay with us. We hope to welcome you back on your future travels and create more great memories with you.Ngā mihi nui, Dwhi Maharani Duty Manager Oaks Wellington Team

Response from Property: Kia ora Marcus,Thank you for taking the time to share your feedback and for your outstanding rating across all areas of your stay.We are delighted to hear that you had an excellent stay and that you were pleased with our amenities, cleanliness, surroundings and service. Your kind feedback is greatly appreciated by the team.We also thank you for raising your concerns regarding safety and security around the hotel. The wellbeing and comfort of our guests is extremely important to us. Our security team is present to help maintain a safe environment for everyone, and we take any comments regarding security matters seriously. We will review your feedback with the relevant team members to ensure appropriate procedures and guest expectations continue to be met.We appreciate you bringing this to our attention and are grateful for the opportunity to reflect on your experience. We hope to welcome you back to Wellington for another enjoyable stay in the future.Ngā mihi nui, Dwhi Maharani Duty Manager Oaks Wellington Team

Response from Property: Kia ora Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to hear that you found your room clean and comfortable and that our central location suited your needs. It is also wonderful to know that you enjoyed the overall experience and rated our amenities, cleanliness, surroundings and service so highly.We appreciate your comments regarding breakfast as well. Guest feedback helps us continue to refine and improve the experience we offer.Thank you for choosing to stay with us. We are pleased that you had a good stay and hope to welcome you back to Wellington again in the future.Ngā mihi nui, Dwhi Maharani Duty Manager Oaks Wellington Team

Response from Property: Kia ora Guest,Thank you very much for your thoughtful and detailed feedback. We are delighted to hear that you had such a positive stay overall and truly appreciate you taking the time to share your experience.It is wonderful to know that you found your room clean, spacious and comfortable, and that the upgrade to a window room added to your stay. We are especially pleased that our front office team made a great impression, and that you found all staff to be kind and welcoming. Your comments about the breakfast and our convenient location are also greatly appreciated, and we are glad you were able to enjoy nearby attractions with ease.At the same time, thank you for raising your concerns. We understand that the activity outside the hotel in the evening may have felt unsettling, and we are sorry for any discomfort this caused. While the surrounding street environment is outside of our direct control, we do take guest safety very seriously. Our team will continue to monitor the entrance area closely and remain available should any assistance be needed.We also sincerely apologise for the disturbance you experienced during the night from other guests. This is not the standard we aim to provide, and we encourage guests to contact reception at any time so our team can promptly address noise concerns and ensure a more restful stay.Thank you again for your kind words and constructive feedback. It means a great deal to us, and we hope to have the opportunity to welcome you back to Wellington in the future.Ngā mihi nui, Dwhi Maharani Duty Manager Oaks Wellington Team

Response from Property: Kia ora Xiaoli1983,Thank you very much for your wonderful feedback and for recommending us so highly.We are delighted to hear that you enjoyed our central location and found it so convenient for getting around the city. It is also great to know that your room was quiet and spotless, as we understand how important a comfortable and restful environment is for our guests.Your kind words about breakfast are truly appreciated. We are pleased that you enjoyed the variety on offer, especially the selection of meats and fruits.Most importantly, thank you for recognising our team. Hearing that our staff were friendly and welcoming throughout your stay means a great deal to us, and we will be sure to share your comments with everyone.We are grateful you chose to stay with us and hope to welcome you back again soon.Ngā mihi nui, Dwhi Maharani Duty Manager Oaks Wellington Team

Response from Property: Kia ora Ngaire,Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the generous room size and our central location, as these are aspects we know make a real difference to our guests’ stay.At the same time, we appreciate you bringing the concerns about the smell in the corridors and your room to our attention. This is certainly not the experience we aim to provide, and we are sorry for any discomfort this may have caused. Your comment regarding the air conditioning is particularly helpful, and we will be reviewing this with our maintenance team to ensure everything is functioning as it should and that the air quality is fresh and comfortable throughout the property.We are glad to know that, overall, the hotel met your needs, and we truly value your balanced feedback as it helps us improve.Thank you again for staying with us, and we hope to welcome you back in the future.Ngā mihi nui, Dwhi Maharani Duty Manager Oaks Wellington Team

Response from Property: Kia ora Guest,Thank you for taking the time to share your feedback with us.We are pleased to hear that you found your overall stay to be a good one and that our service made a positive impression. Your kind comments are appreciated by the team and will certainly be shared with them.We also value your thoughts on the breakfast selection. While we aim to provide a range of options to suit most tastes, we understand there is always room to improve. Your feedback has been noted as we continue to review and enhance our offering.Thank you again for choosing to stay with us. We hope to welcome you back for an even more enjoyable visit in the future.Ngā mihi nui, Dwhi Maharani Duty Manager Oaks Wellington Team

Response from Property: Kia ora Guest,Thank you for sharing your feedback with us.We are pleased to hear that you enjoyed the cosy feel of the room and found it to be clean. Creating a comfortable and tidy space for our guests is very important to us, so your comments are appreciated.We also value your ratings and will continue working on improving our facilities to provide an even better experience for all our guests.Thank you again for staying with us. We hope to welcome you back in the future.Ngā mihi nui, Dwhi Maharani Duty Manager Oaks Wellington Team

Response from Property: Kia ora Guest,Thank you kindly for taking the time to share your feedback.We are delighted to hear that you enjoyed our central location and found the breakfast offerings to your liking. It is also very pleasing to know that our team made such a positive impression on you. Your kind words about our staff being superb truly mean a great deal to us, and we will be sure to pass this on.We appreciate your comments regarding cleanliness and the areas where we can improve. Please be assured that we take this seriously, and we will continue working with our housekeeping team to lift our standards even further.Thank you again for your balanced feedback. We are grateful you chose to stay with us and hope to welcome you back for an even better experience next time.Ngā mihi nui, Dwhi Maharani Duty Manager Oaks Wellington Team

Response from Property: Kia ora Cijianyueming, Thank you so much for your wonderful feedback and for taking the time to share your experience with Oaks Wellington Hotel. We’re delighted to see your perfect scores for all points, and it truly means a lot to our team. It’s great to hear that you found us conveniently location and the availability of our front desk service 24 hours. We hope to welcome you back for another amazing stay in Wellington. Ngā mihi nui, Dwhi Maharani Duty Manager Oaks Wellington Team

Response from Property: Kia ora,Thank you for taking the time to share your experience with us. We are truly sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the condition of the blanket and the delay in resolving your room concern. This is certainly not the standard of service we strive to provide, and we deeply regret the inconvenience caused.We appreciate your honesty, as it helps us identify areas where we need to do better. If you’re open to it, we would love the opportunity to welcome you back and provide a much-improved experience.Ngā mihi nui,Dwhi MaharaniDuty ManagerOaks Wellington Hotel