11 Bolton Street, Wellington Central, Wellington, 1160, New ZealandView Hotel Details
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Sofitel Wellington Guest Reviews
4.4/5
Very Good
113 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(113)
Positive reviews(12)
Reviews with photos/video(3)
Great location(4)
Negative reviews(1)
Joshboy
Luxury King Room Club Sofitel Access
Stayed in Nov 2022
Travel with friends
1 review
3.5/5
Posted on Feb 5, 2023
Good hotel but small executive lounge with limited food offerings.
Overall a good stay but there is probably better!
Anonymous User
Superior Queen Room
Stayed in Mar 2024
Booked for others
14 review
5.0/5
Outstanding
Posted on Jul 10, 2024
I think this is the best hotel in Wellington, close to the beach and the pier. It is close to the commercial street. There are many shops and restaurants. You can walk to the parliament.
Original TextTranslated by Google
Response from Property: Bonjour Kia Ora,感謝您對我們的高度評價!我們非常高興得知您認為我們是威靈頓最好的酒店。很高興您喜歡我們靠近海邊和碼頭的便利位置,附近還有許多商店和餐廳。能夠步行到達議會景點也讓您的旅程更加輕鬆愉快。我們期待着在不久的將來再次歡迎您回到 Sofitel Wellington。Warm regards,Anagha TharejaGuest Experience Manager,Sofitel Wellington
Anonymous User
Classic Queen Room
Stayed in Mar 2024
Solo travellers
23 review
5.0/5
Outstanding
Posted on May 20, 2024
Excellent location, good environment, good hygiene, good service
Original TextTranslated by Google
Response from Property: Bonjour Kia Ora,感謝您的反饋!很高興知道您對酒店的地理位置、環境、衞生和服務都感到滿意。我們一直致力於為客人提供卓越的體驗。期待您的再次光臨!如果您有任何其他建議或意見,請隨時告訴我們。Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington
Guest User
Superior King Room
Stayed in Oct 2023
Couples
7 review
3.2/5
Posted on Nov 25, 2023
There was no wifi for two days. I turned on the cleaning light on the first day when I went out but did not come to clean. The parking fee was expensive.
Original TextTranslated by Google
Response from Property: Bonjour Kia Ora, 感謝您分享您的體驗。對於您在入住期間遇到的 Wi-Fi 問題和清潔服務的不足,我們深表歉意。我們理解這些問題會影響您的住宿體驗,我們會進一步調查並加以改進。關於停車費用的反饋,我們也會考慮並評估如何為客人提供更具競爭力的選擇。感謝您的寶貴意見,我們期待有機會為您提供更好的服務。希望您下次能享受到更加完美的住宿體驗!Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington
Guest User
Luxury King Room Club Sofitel Access
Stayed in Apr 2023
Couples
2 review
2.2/5
Posted on May 17, 2023
I booked a deluxe king room for more than 2,000 a night, not an ordinary double room, just to make the room bigger and more comfortable to live in. What is this? Maze? A long and narrow corridor runs through the entire room, walking from the bathroom to the bed is like a maze, one side is very close to the window, narrow and cramped, and the bathroom dresser is also very small. This is the so-called 32 square meter room…
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Bojinguibin
Classic Queen Room
Stayed in Mar 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on Apr 10, 2023
First of all, thank you Sofitel Wellington for the good service provided, and thank you Ctrip for the good service, which made the guests have a satisfactory stay experience. Then, I wish Sofitel Wellington and its staff: happiness! Happiness! Prosperity! I wish Ctrip and its staff: happiness! Happiness! Prosperity!
The specific comments are as follows: 1. Location, Sofitel Wellington Hotel is located in the center of the capital of New Zealand, near the Parliament Building, near the sightseeing train, and opposite the hotel is the five-star Bolton Hotel. 2. Star rating, from the hardware facilities, with the same price of five-star, the so-called 5⭐ star, is not satisfactory. Why, there is no swimming pool, no garden, and no free parking lot, so parking is a problem. Ctrip marked the hotel as valet parking. From the software service, the attitude is very good, but there is no foreign language dialogue service, here refers to ☞ no Chinese service, so it is basically enough for 5⭐ stars. 3. Breakfast, basically European style with French 🇫🇷 as the main style. The restaurant is small, but the hygiene, service, hot processing, on-site production, etc. are quite good. 4. The room is clean and tidy, the bed is comfortable, there is a small refrigerator and a "minibar", a desk, wifi, murals, bedside tables, wardrobes, coffee machines, hair dryers, etc. The hotel will not proactively provide disposable toothbrushes and bottled water, but guests can ask for them separately. 5. During Easter, the hotel hung a chocolate cookie made by the hotel outside the guest room door as a gift to the guests, which was quite warm. In addition, the hotel has a very small lounge and a very small gym.
Overall, it can get 5⭐⭐⭐⭐⭐ stars, thank you!
Firstly, I would like to express my gratitude to Sofitel Wellington for providing excellent service, as well as Ctrip for providing excellent service and providing guests with a satisfactory stay experience. Next, I wish Sofitel Wellington and its staff: happiness and happiness! Happy! Abundant financial resources! Wishing Ctrip and its staff happiness and happiness! Happy! Abundant financial resources!
The specific comments are as follows: 1. Location: The Sofitel Wellington Hotel is located in the center of the New Zealand capital, near the Parliament Building and the sightseeing train. Opposite the hotel is the five-star Bolton Hotel. 2. Star rating, from the perspective of hardware facilities and five stars at the same price, the so-called 5 ⭐ Star, not satisfactory. Why? With no swimming pool, no garden, and no free parking lot, parking is a problem. Ctrip has indicated that hotels can park cars for guests. From the perspective of software services, the attitude is very good, but there is no foreign language dialogue service. Here, it means that there is no Chinese language service, so it is basically enough ⭐ Star rating. 3. Breakfast, basically in France 🇫🇷 A predominantly European style. The restaurant is small, but the hygiene, service, hot working and on-site production are very good. 4. The room is clean, the bed is comfortable, there are small refrigerators and "mini bars", there are desks, wifi, murals, bedside cabinets, wardrobes, coffee machines, hair dryers, etc. The hotel will not actively provide disposable dental supplies and bottled water, but guests can ask for them separately. During Easter, the hotel hung a homemade chocolate biscuit outside the guest room door as a gift, which was quite warm. In addition, the hotel has a small lounge and a small gym.
Overall, you can obtain 5 ⭐⭐⭐⭐⭐ Star review, thank you!
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6/15
Guest User
Superior King Room
Stayed in May 2024
Family
10 review
5.0/5
Outstanding
Posted on Jul 21, 2024
Comfortable room, high-end decoration
Original TextTranslated by Google
Response from Property: Bonjour Kia Ora, 感謝您對我們的評價!我們很高興聽到您對房間的舒適度和高檔裝飾感到滿意。您的滿意是我們最大的動力。期待在不久的將來再次歡迎您回到 Sofitel Wellington。Warm regards,Anagha TharejaGuest Experience Manager,Sofitel Wellington
Anonymous User
Superior King Room
Stayed in Sep 2022
Business travellers
105 review
4.0/5
Very Good
Posted on Oct 25, 2022
The location is a 5-minute walk from the Prime Minister's Office. It is on a large slope. Self-driving parking uphill and starting side parking are all technical activities.
The hall and room can only be said to be ok, after all, it is not a fashionable hotel, although some desks and sofas have a light luxury style (pay attention to professional habits).
Breakfast order + buffet, my evaluation is only passable, fried rice is okay.
I met a ********* girl in the service, and she was very enthusiastic. Take the initiative to bring us water, after all, there is no water in the room. Taxi is easy to take, and many restaurants close early on Labor Day. But I learned the local Meituan of Uber eats. Compared with the domestic advanced driving and running, it is not an electric motorcycle. After all, there are fewer people running.
Opposite the parking lot is public. The hotel opposite has a swimming pool.
Original TextTranslated by Google
6/8
Anonymous User
Luxury King Room Club Sofitel Access
Stayed in Aug 2023
Business travellers
150 review
5.0/5
Outstanding
Posted on Oct 22, 2023
Very good location
Nice environment
The room is clean
Original TextTranslated by Google
Response from Property: Bonjour Kia Ora, 感謝您的評價!我們很高興您對酒店的位置、環境和房間的乾淨程度感到滿意。期待您再次光臨,我們會繼續努力為您提供優質的服務!Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington
Han bin
Classic Queen Room
Stayed in Aug 2023
Solo travellers
2 review
4.0/5
Very Good
Posted on Nov 13, 2023
The room size is suitable and the location is good
Original TextTranslated by Google
Response from Property: Bonjour Kia Ora, 感謝您的反饋!很高興您對房間大小和酒店的地理位置感到滿意。我們會繼續努力為客人提供舒適的環境和便利的出行選擇。如果您有其他建議或需要的服務,請隨時告訴我們。期待您的下次光臨!Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington
cathy2116
Superior Twin Room
Stayed in Sep 2022
Family
29 review
5.0/5
Outstanding
Posted on Dec 26, 2022
French hotel, the environment is very good, the room is very comfortable, arrive at the hotel early, you can check in at 3 o'clock, can't you be more flexible
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xuzhecvcc
Superior King Room
Stayed in Sep 2023
Travel with friends
60 review
4.5/5
Great
Posted on Nov 1, 2023
The room is a bit old
Original TextTranslated by Google
Response from Property: Bonjour Kia Ora, 感謝您的反饋!我們會注意到房間的設施狀況,並努力提升客人的入住體驗。希望在您下次光臨時,能夠看到我們的改進。如果您還有其他建議或意見,請隨時告訴我們!Warm regards, Anagha Thareja Guest Experience Manager, Sofitel Wellington