Anonymous User
May 5, 2025
The environment and facilities of the hotel are great. Even on holidays like May Day, you can find peace and beauty here. The housekeeper responded very quickly and promptly, and was very responsible. Thumbs up to him!
It's just that the catering service is too bad.
First of all, I wanted to eat some fruit and drink some wine on the first day, but the fruit plate I ordered was not even 5:30 in the afternoon, and after 6 o'clock, I was told that the dessert room had closed... There was only one wine list in each restaurant, and it felt extremely unprofessional to follow the waiter from the second floor to the first floor to find this wine list. All the fruit plates and cups that others had eaten were not collected, and they were spread there to feed flies.
The next day, not to mention that we and the next table were served the wrong breakfast set that we had chosen in advance at breakfast time, the whole service was very chaotic. The waiter stood next to a workbench full of collected dishes, paper towels, rags, etc. used by guests to help us register for breakfast, and then there were tables that had been used but not collected. It was indeed very slow to remind us when we ordered coffee, but it was so slow that I felt that I could go to the Mixc opposite to buy it and come back. The waiter was very busy, but I really didn't know what he was busy with. Great attitude but really needs some training.
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