Daan Mogot Rd No.5 Kav.2, West Cengkareng, Cengkareng, West Jakarta Jakarta, Special Capital Region of Jakarta 11730, IndonesiaView hotel details
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Guest Reviews of Samala Hotel Jakarta Cengkareng
7.8/10
Good
182 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.2
Amenities7.4
Service8.1
Cleanliness7.5
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All reviews(182)
Positive reviews(159)
Reviews with photos/video(32)
Great service(12)
Too noisy(9)
Great value for money(8)
Great location(8)
Awesome stay(7)
Negative reviews(23)
MyTrips
Deluxe king Room
Stayed in May 2026
Business traveller
36 reviews
6.0/10
Posted on Jun 28, 2026
The location is close to high way so, little bit noisy. Not many choices for breakfast. No eggs station. Bed is Ok.
Response from Property: Exceptional👍Dear Guest,Thank you very much for your wonderful rating. We truly appreciate you taking the time to share your feedback, and we are delighted that your stay met your expectations so well.We look forward to welcoming you back in the future.Warm regards,Management Hotel SamalaSangat cocok untuk yang mencari kenyamanan.Dear Guest,Terima kasih banyak atas ulasan yang Anda berikan. Kami sangat senang mengetahui bahwa tempat kami dapat memenuhi kebutuhan kenyamanan Anda selama menginap. Hal ini merupakan apresiasi yang berarti bagi kami untuk terus menjaga kualitas layanan.Kami menantikan kesempatan untuk menyambut kedatangan Anda kembali di lain waktu.Warm regards,Management Hotel Samala周围比较方便,有商场菜市场,酒店感觉比较老了,但是价格便宜啊Dear Guest,感谢您抽出宝贵时间分享您的住宿体验。我们很高兴听到酒店周边交通便利,靠近商场和菜市场,能为您的行程带来便利。同时,关于您提到酒店设施略显陈旧的部分,我们已认真记录您的意见,并将持续改善设施与服务品质。我们也很高兴性价比获得您的认可,这也是我们一直努力维持的方向。期待未来能再次为您服务,并为您带来更好的住宿体验。Warm regards,Management Hotel SamalaThe location is close to high way so, little bit noisy. Not many choices for breakfast. No eggs station. Bed is Ok.Dear Guest,Thank you for sharing your detailed feedback with us. We apologize for the noise disturbance due to the proximity to the highway, as well as for the limited breakfast variety and the absence of an egg station, which we understand may have affected your overall experience. Your comments have been duly noted and will be shared with our team for further improvement.We are glad to hear that you found the bed comfortable, and we hope to have the opportunity to welcome you back with an improved experience in the future.Warm regards,Management Hotel Samala
Guest User
Deluxe king Room
Stayed in Apr 2026
Solo traveller
6 reviews
10/10
Outstanding
Posted on May 17, 2026
Continuing from yesterday, it's still relaxed and comfortable. All in all, it's great!
Original textTranslated by Google
Response from Property: Dear Guest,Thank you very much for your continued trust and for sharing your experience with us once again. We are delighted to hear that your stay remains relaxed and comfortable, and we truly appreciate your kind words.We look forward to welcoming you back for many more pleasant stays ahead.Warm regards,Management Hotel Samala
Huaisen
Deluxe twin Room
Stayed in May 2026
Business traveller
73 reviews
10/10
Outstanding
Posted on Jun 29, 2026
The surroundings are quite convenient, with a mall and a wet market nearby. The hotel itself feels a bit old, but the price is really good.
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Guest User
Deluxe king Room
Stayed in Feb 2026
Solo traveller
3 reviews
3.5/10
Posted on Mar 23, 2026
I was forced to check out at 3 AM because of bed bugs biting my skin until it bled.
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Guest User
Deluxe king Room
Stayed in Oct 2025
Couple
1 reviews
6.5/10
Posted on Nov 7, 2025
An average hotel but located nearby a shopping mall and market. Buffet breakfast nothing to shout about
Response from Property: Dear Guest,Thank you for sharing your feedback about your stay at Samala Hotel Jakarta.We are pleased to know that you appreciated our convenient location near the shopping mall and market.We also take note of your comments regarding our breakfast selection, and we will review this with our culinary team to enhance our offerings.Your feedback is valuable for us as we continuously strive to improve our guest experience.We look forward to welcoming you again with better service and improvements on your next visit.Sincerely,Management of Samala Hotel Jakarta
Kylalalalala
Deluxe twin Room
Stayed in Mar 2025
Travelling with friends
2 reviews
7.5/10
Posted on Apr 21, 2025
Everything is okay except for cleanliness. Got roaches almost everywhere inside the room.
MariahMawi Sutrisna
Deluxe king Room
Stayed in Aug 2025
Solo traveller
31 reviews
10/10
Outstanding
Posted on Nov 2, 2025
Such a lovely experience! The team went above and beyond to make our stay enjoyable. Everything was spotless, and the atmosphere felt welcoming and relaxing.
Response from Property: Dear Guest,Thank you for sharing your wonderful experience at Samala Hotel Jakarta. We’re truly delighted to know that our team went above and beyond to make your stay enjoyable, and that you appreciated the cleanliness and relaxing atmosphere of our hotel.Your kind words mean a lot to us and serve as great encouragement for our team to continue providing exceptional service to all our guests. We look forward to welcoming you back for another lovely stay soon.With appreciation,Management Hotel Samala
Anonymous User
Deluxe twin Room
Stayed in Oct 2024
Couple
10 reviews
2.0/10
Posted on Nov 22, 2024
stayed 2nights in this hotel. first and LAST.
zero security, zero security guard
anyone can go to any floor. no card verification in elevator.
in-room door lock is broken
dirty towels
dirty toilet mat
clothes cabinet stinks
poor breakfast variation and taste. very salty.
poor coffee
WILL NEVER return to this hotel. NOT RECOMMENDED
hope can get compensation from trip.com for 2sleepless nights.
Yu_Anna
Deluxe twin Room
Stayed in Mar 2025
Business traveller
28 reviews
9.0/10
Great
Posted on Apr 14, 2025
I think this is my second or third time staying here. The hotel is strategically located, not far from the highway exit. It's close to many dining options, or you can try the hotel restaurant's menu, which is also great. The bed is soft but not saggy, and the blanket and pillows are acceptable. Amenities include a water heater, cups, coffee and tea, fresh tissues, and toiletries. However, the hotel might want to check the toilet again. Overall, it's very satisfying for the affordable rate.
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Response from Property: Dear Guest,Terima kasih banyak atas ulasan yang detail dan kepercayaan Anda untuk kembali menginap bersama kami. Kami sangat senang mendengar akses hotel yang strategis dekat exit tol serta pilihan tempat makan di sekitar, termasuk menu restoran hotel, dapat memenuhi kebutuhan Anda. Kami juga senang kenyamanan ranjang, selimut, bantal, serta kelengkapan kamar seperti teko pemanas air, kopi, teh, tisu, dan peralatan mandi sesuai dengan harapan Anda.Mohon maaf atas ketidaknyamanan terkait kondisi closet yang Anda sampaikan; kami akan segera menindaklanjuti dan melakukan pengecekan agar dapat diperbaiki. Kami juga berterima kasih atas apresiasi Anda terhadap harga sewa yang terjangkau.Kami menantikan kesempatan untuk menyambut kedatangan Anda kembali di lain waktu.Warm regards,Management Hotel Samala
Anonymous User
Executive Suite
Stayed in Dec 2025
Business traveller
9 reviews
9.0/10
Great
Posted on Apr 5, 2026
Need to improve for the breakfas
Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize that our breakfast did not meet your expectations. Please be assured that your comments have been duly noted and will be shared with our team for further improvement.We appreciate your input, as it helps us enhance our service, and we hope to have the opportunity to welcome you back with a much-improved experience.Warm regards,
Kento koko
Deluxe king Room
Stayed in Oct 2024
Business traveller
23 reviews
6.5/10
Posted on Nov 8, 2024
Have to request a hair dryer.....
ayzer
Executive Suite
Stayed in Jan 2026
Couple
10 reviews
10/10
Outstanding
Posted on Mar 7, 2026
good in everything
Anonymous User
Deluxe king Room
Stayed in Oct 2024
Couple
4 reviews
10/10
Outstanding
Posted on Nov 18, 2024
Nyaman
MurtoSiya
Deluxe king Room
Stayed in Apr 2024
Couple
1 reviews
9.0/10
Great
Posted on May 29, 2024
The staff unfriendly, and also the access card is not wotking
Response from Property: Dear MurtoSiya
Warmest Greetings from Samala Hotel Jakarta..
Thank you for trusting you and your family to stay at Hotel Samala Jakarta and taking the time to write this review.
It is an honor for us to know that you are satisfied with the facilities and services provided by our hotel staff during your stay.
Guest satisfaction and comfort is our priority, therefore our team will always try to provide the best service.
We look forward to welcoming you back to Hotel Samala Jakarta.
Best regards,
Richi Setria
Front Office Manager