Favehotel LTC Glodok Reviews

Response from Property: Dear 88Tom88,Thank you once again for staying with us and for sharing another helpful review with an 8/10 rating.We are pleased that you highlighted our strategic location in West Jakarta, with convenient access to Central Jakarta and the nearby Glodok Chinatown area. We also truly appreciate your excellent 10/10 rating for our service.Thank you for your continued feedback and support. We look forward to welcoming you back to favehotel LTC Glodok for another pleasant stay.Warm regards,Andi R - General Manager

Response from Property: Dear MyNata,Terima kasih banyak atas kepercayaan Anda untuk kembali menginap bersama kami dan memberikan penilaian sempurna 10/10.Kami senang mengetahui bahwa Anda menikmati lokasi hotel yang strategis, beragam pilihan kuliner di sekitar hotel, serta pelayanan yang baik dan ramah dari tim kami. Apresiasi Anda menjadi motivasi bagi kami untuk terus memberikan pengalaman menginap yang nyaman dan menyenangkan.Kami menantikan untuk kembali menyambut Anda di favehotel LTC Glodok pada kunjungan berikutnya.Salam hangat,Andi R - General Manager

Response from Property: Dear Guest, Thank you for staying at favehotel LTC Glodok and for taking the time to share your valuable feedback. We are delighted that you appreciated the value for money and the friendly service of our staff. However, we sincerely apologize for any inconvenience caused by the condition of the facilities, cleanliness, and the presence of insects. We take your feedback very seriously and will further strengthen our cleaning, inspection, and pest control measures to create an even more comfortable environment. We look forward to welcoming you back again. Sincerely, Andi R - Management Team

Response from Property: Dear Sherif-98, thank you for choosing favehotel LTC Glodok and sharing your experience. We understand your thoughts regarding our location and surroundings and appreciate your valuable feedback. Our hotel, LTC Glodok, is located within the shopping center, providing easy access to Jakarta's Chinatown, Kota Tua, and other tourist areas. We also thank you for your positive rating of our service and cleanliness. We look forward to welcoming you again in the future. Sincerely, Andi R - Management Team

Response from Property: Dear guest, Thank you for choosing favehotel LTC Glodok and sharing your feedback. We are happy to know that the room overall met your expectations. However, we apologize for the inconvenience regarding the bathroom glass design which affected your privacy. We greatly appreciate your feedback and will be taken into consideration by the management in evaluating the improvement of room facilities in the future. Thank you for your comments. We look forward to welcoming you back with a more comfortable stay. Kind regards, Andi R - General Manager

Response from Property: Yth. Bapak/Ibu Tamu Kami,Salam hangat dari favehotel LTC Glodok.Terima kasih banyak atas ulasan yang sangat positif dan penilaian sempurna 10/10.Kami sangat senang mengetahui bahwa selama ini favehotel LTC Glodok menjadi salah satu pilihan menginap yang paling bagus dan nyaman bagi Anda. Apresiasi dan kepercayaan ini sangat berarti bagi seluruh tim kami dan menjadi motivasi untuk terus memberikan pelayanan serta kenyamanan terbaik.Kami menantikan untuk kembali menyambut Anda pada kunjungan berikutnya.Salam hangat,Andi R - General Manager

Response from Property: Dear The Adventurer number 15,Thank you very much for your wonderful review and perfect 10/10 rating.We are delighted to know that you had a pleasant stay and enjoyed our clean and comfortable room, friendly staff, convenient location, and great value for money. It is especially rewarding to know that you would choose to stay with us again.Your kind feedback is a great motivation for our entire team. We look forward to welcoming you back to favehotel LTC Glodok on your next visit to Jakarta.Warm regards,Andi R - General Manager

Response from Property: Dear Sukimi, Thank you for choosing to stay at favehotel LTC Glodok and sharing your experience. We are delighted to hear that you were satisfied with our service and appreciate your mention of the laundry service. We also sincerely apologize for any inconvenience caused to you by the housekeeping staff during their cleaning duties. We have shared your feedback with the housekeeping team and remind all staff to strictly adhere to the standard operating procedure of knocking, identifying themselves, and confirming no response before entering guest rooms, in order to respect the privacy and comfort of every guest. Regarding the discrepancy in laundry charges, we will further review the billing process to ensure clear information and consistent pricing, avoiding any confusion for guests. Thank you for your valuable feedback, which will help us continuously improve our service quality. We look forward to welcoming you back to favehotel LTC Glodok in the future and providing you with an even better stay. Sincerely, Andi R - Management Team

Response from Property: Dear Mr. Yüksel Koray, thank you for choosing favehotel LTC Glodok and sharing your experience with us. We are pleased that you were satisfied with our convenient location and the friendly service of most of our team. However, we sincerely apologize for the room allocation and reception experience not meeting your expectations. We have shared your comments with our Front Office team. We are aware that we always need to adopt a more understanding, helpful, and solution-oriented approach in our communication with our guests, and we will make the necessary assessments in this regard. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you again in the future and offer you an even better stay. Sincerely, Andi R - Management Team

Response from Property: Dear drnavi788,Thank you for your review and for giving us an 8/10 rating.We are pleased to know that you found our hotel to be good value for money and appreciated the service from our team. We also appreciate your comments regarding the minor room issues, which have been shared with the relevant team for further improvement.Thank you for staying with us. We look forward to welcoming you back for an even better experience.Warm regards,Andi R - General Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback and for choosing to stay with favehotel LTC Glodok again.We sincerely apologize that your recent experience did not meet the positive impression you had from your previous stay. We are especially sorry to hear about the bathroom cleanliness, including the presence of cockroaches, and your disappointment with our breakfast selection. Your comments have been shared with our Housekeeping, Pest Control, and Food & Beverage teams for immediate attention and improvement.We would also like to clarify that favehotel continues to be managed by Archipelago International, the same hotel group that manages brands such as Aston, Alana, Harper, Quest, Neo, and others. We remain committed to continuously improving our products and services to provide a better guest experience.Thank you for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with a much more enjoyable stay in the future.Warm regards,Andi R - General Manager

Response from Property: Dear FriedLND,Thank you for taking the time to share your feedback regarding your recent stay at favehotel LTC Glodok.We are sorry to learn that your experience did not meet your expectations and that you felt it was below the standard you have experienced at other favehotels. We sincerely apologize for the disappointment.Your comments have been shared with our team for review, as we are committed to improving both our service and facilities to provide a better guest experience.Thank you for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with a much more satisfying stay.Warm regards,Andi R - General Manager

Response from Property: Dear Guest, Thank you very much for your wonderful review and perfect 10/10 rating for favehotel LTC Glodok. We are very happy to know that you always feel comfortable and loved your stay with us. Moreover, knowing that you want to keep coming back is a very meaningful appreciation for our entire team. Thank you for your trust and loyalty. We look forward to welcoming you again to favehotel LTC Glodok. Warm regards, Andi R - General Manager

Response from Property: Dear valued guest, thank you for staying at favehotel LTC Glodok and for leaving such a valuable review. First, we sincerely apologize for the very uncomfortable experience you had due to the cockroach issue in the room and the condition of the bedding. We are also deeply regretful that you were so disappointed that you were unable to fully enjoy your 3-night, 4-day stay and had to move to another hotel. While we appreciate your positive feedback regarding the friendliness of our staff, the fact that the cleanliness and maintenance of the room fell far short of your expectations is an area we must improve upon. We will share your feedback with relevant departments and professional pest control agencies to further strengthen room inspections, cleanliness management, and pest control measures. We sincerely apologize once again for the inconvenience and thank you for your valuable feedback. Thank you. Andi R - Management Team