West Port Hotel

Had a wonderful Stay the room was very comfortable and I enjoyed the evening meal. Great service highly recommend to anyone who visits the Falkirk area

I was a little hesitant about booking a table at 6:30 on Mother’s Day knowing it would be busy all day and in some restaurants after a hectic day the service and food level can drop. Sadly I was right in being hesitant, the service was good but the food was below average. Broccoli and Stilton soup had peas in it and tasted exactly of that “peas” couldn’t taste Stilton at all. We questioned it but told it was Broccoli and Stilton. Ordered a steak Medium Rare, it came not even cooked enough to be rare, sent it back to be cooked further, it clearly was microwaved as the edges were now well done and it was brought back to the table a few minutes after it was taken back. I was a chef for a long time so knew it had been microwaved. Pepper sce was bland. Trio of roast meats was missing the pork crackling. Garlic bread and cheese came with no cheese, second drink ordered was wrong. The latter couple of things aren’t a big issue but the more they happened the more frustrating it became. Asked for the bill which was brought to the table then sat for 10 minutes waiting on the card machine, this was at 8pm so not busy, ended up taking the bill to the till. Kids fish and chips, Lamb Kofka were nice. Such a shame as fantastic staff and a beautiful setting to sit in but the food let it down.

Enjoyable Stay The hotel is ready for a cosmetic overhaul and consequently looks a little tired’’ That said the food was very good but service from all members of staff was fantastc. They were all extremely polite considerate and extremely friendly