Red Roof Plus+ West Palm Beach

Had a booking incident that required some added stress, however it worked out. The front desk clerk assisted happily doing what was possible. The property accepts pets, no charge. There are guests coming and going all hours and appears to be long term locals. Overall, budget and pet friendly, hot coffee in the lobby with vending. My room and bed were clean, and that's what was needed for a night.

Nice hotel. Clean rooms. Clean hotel. Friendly staff. Would stay again.

The overall experience wasnt terrible and it was fairly cheap. However, every time we came back to our room we had to get the front desk to reactivate our key card. Their system was messed up and the key activation seemed to only last a few hours at most. This got to be pretty frustrating. We stayed 6 nights and every time we went back to our room we had to stop at the desk and wait before we had access to the room. Also, the door latch was broken, like someone befofe had rammed open the door and cracked the frame. The lock worked fine but the additional safety latch did not work at all.

Yikes! This was not like any Red Roof I have stayed at before and certainly not “plus”. It was VERY dirty. The hallways to the rooms looked like they hadn’t been vacuumed in months…clumps of hair, debris, bits of food, dirt, just gross. The room itself was not a comfort either. It felt sticky, looked sub par, and under cared for. The tub and caulking were stained orange and black. The sink counter and caulking were also stained and dirty looking. The table had dirt on it and there were ashes on the sheet UNDER the comforter! The corners of the room had dust balls and dirt and there was a long skinny bug in the dresser drawer. The place felt more like an old dirty motel, not a red roof hotel. I turned around and walked out. There was no way I would be able to fall asleep in that room. It was gross.

I tried checking in 30;mins earlier and was charged a fee and an upgrade fee because my room was not ready. Now keep in mind the parking lot was empty.

Staff was very friendly. Didn't like the $28 early check in fee. Waited until 4pm to check in. Got my room key. Ooened the door and someone else was in the toom. They switched my room immediately. The rest of my stay was without any incidents.