Guest User
August 8, 2023
I made a reservation to stay at this premise through ***********. The property was described as a hotel and I booked for three nights a deluxe room with private bathroom for the sum of £240. Wrongly and my fault I assumed this meant en suite. As is the norm with *********** I paid approximately a week before the due date but shortly after I then received a further email stating I had to pay a £100 ‘deposit’ for damages that may occur. This was after I had the chance to cancel my booking and have my fee returned. I paid the ‘deposit’. I then enquired about car parking and was informed I would be able to purchase a parking permit for £5 a day. This is incredibly good value, however parking spaces within the zone are rare. I was fortunate to be able to park my car on the esplanade and didn’t move it for the three days I was in Weymouth. All the time I was there I saw one other space. If I had moved my car I would never have got another space! I have never stayed in a hotel/B and B which has been as less personal as this one. All communication is via WhatsApp or email. Upon arrival your outside door key is retrieved from a key safe and your room key from another key safe once you have entered the premise. I had been allocated room 6. This was on the fourth floor and shared the landing with room 7. I immediately saw that my private bathroom was on this landing. Fortunately, room 7 was unoccupied. I then entered my deluxe room. Immediate impressions were ‘what is deluxe about this’? The room had standard furniture; two easy chairs were situated in front of a high window. A sink was one side of the bed making it impossible for that side to have a bedside table and the other side of the bed had a bedside table which was hit by the door every time it was opened. There was a fridge, which regularly buzzed, placed on the floor with a portable heater above it! After the first day we returned to our rooms to find that the room had not been serviced or the towels which we had placed in the shower as per instructions had not been changed. I contacted the owner, via email and was told that the room could be serviced for £25 and the towels replaced for £10. We declined both. What was good about the room, the bedding was clean and the bed comfortable. There was enough tea and coffee for our time there. The view over the river from the average sized window was nice although we couldn’t sit and look out the window. The room was very dusty especially at the side of the bed and on the skirtings. If there was a fire then I suspect we may have been in trouble getting out of the property. Fire doors on all floors had been wedged open and there were loose electrical wiring visible in numerous places. The kitchen was also left open for all to use with a wide variety of appliances that could have been left switched on and unattended. Security was also an issue on one day we returned to find the outer door wedged open and the whole property available to a