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Pan Pacific Whistler Village Centre
4.6/5100 Reviews

Pan Pacific Whistler Village Centre

Whistler|0.4km from Whistler Blackcomb
Terrible customer service. We are leaving early for the airport today, so we asked to pay the bill last night. A lot of confusion by Reception occurred before we got the final details …( we only had 3 extra items on our bill as well as the room- so, not a complicated calculation ) we then went back to our room to transfer money onto our travel money card to pay for our bill. My husband went down to Reception to pay- (a new person on Reception) paid the bill - Staff member asked if it was Debit /credit card - my husband said several times Debit card. Bill paid he returned to the room. A telephone call from Reception, to say he (Staff Member) had used the wrong machine to pay and could we come back to Reception to pay our bill. On checking our account the money had been taken out of our account plus extra !! The staff member made a mistake which meant our debit card was overdrawn, with extra USD$ being used to pay for this extra 24$ plus a fee!!! We were certainly not going to pay out an extra $2000+ bill! We went to Reception to sort it- tel calls made to head of Reception - no answer. I asked for the details of the Hotel Manager to which the Staff member ever said there wasn’t a Hotel Manager ?!!!! I knew they wouldn’t be available but wanted the name & number . He was very unhelpful- eventually he told me there was a Manager!! I rang his number (it is late by this time, so knew I’d be only leaving a message) only to be told that this person had not set up an answering service… really? A manager of 2 Pan Pacific hotels in Whistler… The staff member gave me the number of the head of Reception- I left a message on her answering machine to contact us - outlining our issues. We are still waiting to hear back….. This hotel is expensive- that we don’t mind if we are having a nice time, but we haven’t slept all night with the worry of this & us needing to leave early. Including taxes the room has cost 660$ a night. This very stressful incident has spoilt a special occasion trip for us - we are leaving for the airport very upset at the way in which we have been treated. Paying your bill should be the easiest thing in the world- it should come as no surprise to the hotel, as everyone has to do it! Staff training is obviously an issue that needs sorting - you speak to a different person every time- we still have had no reply from the Head of Reception, absolutely shocking.

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Top rated hotels in Whistler

Searching for hotels near Whistler Blackcomb? Compare room rates and reviews to find your ideal stay.
Pangea Pod Hotel
4.3/598 Reviews
I visited Whistler during the high season, Christmas and the lodgings were all too expensive. That's how I found the Pangea Pod Hotel. Although the name is a hotel, it is actually a capsule hotel with curtains that open and close the door(?), like a hotel. However, contrary to our fears, the soundproofing was good and we were able to rest in moderate comfort. Circulates air like a fan inside? There's a machine that does it, but even though it's loud, it doesn't sound great outside. It's almost stuffy because it's a straight space, but the fan(?) functions well. The location is the best as it is in the Olympic Village ☺️
Pan Pacific Whistler Village Centre
4.6/5100 Reviews
Terrible customer service. We are leaving early for the airport today, so we asked to pay the bill last night. A lot of confusion by Reception occurred before we got the final details …( we only had 3 extra items on our bill as well as the room- so, not a complicated calculation ) we then went back to our room to transfer money onto our travel money card to pay for our bill. My husband went down to Reception to pay- (a new person on Reception) paid the bill - Staff member asked if it was Debit /credit card - my husband said several times Debit card. Bill paid he returned to the room. A telephone call from Reception, to say he (Staff Member) had used the wrong machine to pay and could we come back to Reception to pay our bill. On checking our account the money had been taken out of our account plus extra !! The staff member made a mistake which meant our debit card was overdrawn, with extra USD$ being used to pay for this extra 24$ plus a fee!!! We were certainly not going to pay out an extra $2000+ bill! We went to Reception to sort it- tel calls made to head of Reception - no answer. I asked for the details of the Hotel Manager to which the Staff member ever said there wasn’t a Hotel Manager ?!!!! I knew they wouldn’t be available but wanted the name & number . He was very unhelpful- eventually he told me there was a Manager!! I rang his number (it is late by this time, so knew I’d be only leaving a message) only to be told that this person had not set up an answering service… really? A manager of 2 Pan Pacific hotels in Whistler… The staff member gave me the number of the head of Reception- I left a message on her answering machine to contact us - outlining our issues. We are still waiting to hear back….. This hotel is expensive- that we don’t mind if we are having a nice time, but we haven’t slept all night with the worry of this & us needing to leave early. Including taxes the room has cost 660$ a night. This very stressful incident has spoilt a special occasion trip for us - we are leaving for the airport very upset at the way in which we have been treated. Paying your bill should be the easiest thing in the world- it should come as no surprise to the hotel, as everyone has to do it! Staff training is obviously an issue that needs sorting - you speak to a different person every time- we still have had no reply from the Head of Reception, absolutely shocking.
Mountain Side Hotel Whistler by Executive
4/5102 Reviews
The facilities are perfect, but a bit old, the heating in the room was broken the night I checked in. There is parking lot. The apartment-style rooms have higher floors and are divided into upper and lower floors. The lower floor is the living room dining room bathroom, and there is a sofa bed in the living room. There is a master bedroom on the upper floor, as well as a sauna room, but I haven’t tried it out and I don’t know if it will work. Sanitation is a bit old, and the basin is poorly drained.
Fairmont Chateau Whistler
4.3/5118 Reviews
The hotel is located in the small town of Whistler, and the back door of the hotel is the cable car. The location is very convenient. The hotel facilities are relatively new, the rooms are small, clean and tidy. There was no microwave in the room, and the refrigerator didn't work either, which was full of wine. Hotel parking is subject to additional charges.
Whistler Village Inn & Suites
4/5102 Reviews
Very good hotel, just in the small town of Whistler, there is a hot spring bath, parking is free but it takes 6 minutes to walk back.
The Crystal Lodge
4.4/5109 Reviews
Really enjoyed staying here while snowboarding at whistler Blackcomb. The mountain lifts and lift ticket booth is right outside the hotel. Hotel service was also very nice, and the room exactly as we wanted it. We didn’t get to use the hot tub/ sauna but looked enticing too! I loved how convenient the place was to the rest of whistler village, would come back again!

Frequently Asked Questions

Whistler Travel Guide

Looking for hotels in Whistler? Trip.com is a great place to start. If you want to stay at the best hotel in Whistler, Trip.com is here to help! While traveling to Canada, Whistler is one of the most popular destinations. Whistler is a city with tons of tourist attractions. You'll never want to leave!

Every day, travelers worldwide arrive at Whistler to start their vacations and business trips in Whistler.

You don't have to worry about accommodations when traveling to Whistler. Here, there are more than 120 hotels for you to choose from. There are many well-known chain hotels in Whistler. Those who favor Hilton can choose a hotel under its name. Hilton is the most popular brand among tourists. Pinnacle Hotel Whistler is one of the most popular hotels in Whistler. The Crystal Lodge and Suites is also one of the most frequently chosen hotels.

If you stay at a hotel in downtown Whistler, nearby attractions like Whistler Library can be your first stop. For short trips in Whistler, Water Ski are all good options. You can also visit top-rated attractions like Whistler Mountain, alta lake, Scandinave Spa. Upon departure, you can head to popular commercial areas like Whistler Hat Gallery, MarketPlace IGA to buy souvenirs or travel accessories.

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