Champneys Henlow

I booked and paid for a superior room based on your offer, as I have stayed in this room before. However, I was given a shabby, small room, number 14. It seems rooms 14 and 15 are reserved for guests you no longer wish to see. The explanation from the friendly receptionist was that the hotel was fully booked, which was not true. She tried to make up for the situation with a practical gift from Champneys, but the claustrophobic room and the difficulty of accessing it with a large suitcase after a long journey were unpleasant. The hotel incorrectly judged me based on my attire, even though I intended to use their facial massage services, which were very professional, as were their massages and the products they use. Everything that was old seven years ago is now seven years older and even more worn out. Breakfasts are modest but healthy. They could use more fresh herbs, which they once grew in the spa gardens, now overgrown with weeds. Guests leave their plates and glasses on the lawn, and no one picks them up promptly. The spa lacks organization, except on weekends when older women step in to help, solving problems more quickly and efficiently. I am disappointed because it is not fair to deceive customers regarding room types. While the room lacked nothing and was regularly cleaned, it was next to a smelly toilet, and I was promised a superior room but given a standard one, as indicated on the temporary card received upon arrival. However, I must commend the lady who has diligently worked there for 30 years. It would be nice if she were friendly even when not promoting their services. If improvements are not made to the facilities and surroundings, there is no reason for me to return specially after the room switch and no difference in the price.

Thank you for such a wonderful weekend So peaceful, quiet and calm. Lots of places inside and outside to sit and relax. The gardens and woodland are perfect for a mindful walk or more energetic run All of the staff were amazing. Particular thanks to Lisa, Maddie and Clare from the housekeeping team Chloe and Virginia - great beauty therapists Toby and Jackie in the restaurant Andrew at reception All perfect

My stay from start to finish was one of pure luxury and enjoyment. From the warm greeting at reception to the lovely lady who showed me to my room, the staff could not of been more friendly and helpful. My room, the facilities and whole building were absolutely stunning. I went with two friends and after dinner we sat and played cards infront of a huge log fire in a room that could of been in hogwarts. I had booked a massage on the day of my arrival but unfortunately there was a bit of a mix up with the booking, I was given a complimentary session on the wave bed which was fantastic and rebooked my treatment for the next morning. I had body radiance with lina, I can not recommend her enough. As someone who suffers with back problems the massage with her was incredible. From the start with the all over body scub which made my skin feel so soft to the actual massage. I could feel all the sore knots in my back and especially my shoulder blades dissolving, she truly worked magic in that room... if I pass though those doors again I would one million percent book another treatment with her.. thank you

We have been going to Henlow for over 30 years. Always have a great time. I would like to particularly mention Dawn, a senior therapist. She is fantastic, kind and funny. As a therapist you couldn’t wish for a better person. I have been lucky enough to have her quite a few times. Looking forward to next year. Marie Tross

I visited with a friend for one night. Our deal included dinner, spa use and a massage. I was perfectly well when I arrived. We had a nice day albeit the jacuzzi wasn’t working and the sauna is tiny and overcrowded. I had the seafood dish for dinner at around 8pm and a glass of wine. By midnight I was being violently sick and had bad diarrhoea. The next morning feeling very slightly better we went for our massage. My therapist refused to give me a massage due to my illness overnight. I explained what I’d eaten to the manager and he said an investigation would commence. I was then told I couldn’t use the facilities. So a nice spa weekend with my friend ruined. I returned home and had no further illness. I was told the investigation had concluded that there was no issue with any food and Champneys were not at fault. No compensation offered or any kind of gratuity. Really poor customer service. I am a fit and healthy person and rarely get ill. I have no doubt that something at Champneys caused me to get ill so be warned! Overall I thought this Champneys looks tired. Our room was in desperate need of a revamp. Not worth the money !