Top rated hotels in Winchester

Hilton Garden Inn Winchester
4.4/556 Reviews
Spent 7 days here for a work trip Hilton diamond member who stays at hiltons/hyatts alot Pros Central location Clean room Comfortable bed Cons As a hilton diamond member the perks here are negligible...they offer a $10 a day credit but the morning breakfast buffet (which is pretty much free breakfast at any other hilton business hotel like embassy or tru) is $15...want to buy something al a cart...$15-20....for same room price stay at another hilton business hotel and get a free hot breakfast. It's very cheap feeling they don't offer this. The front desk. When they are present they are kind but definitely need some training or a manager who is actually around...I witnessed a 20 min transaction involving a very tired guest trying to pay with cash for her room and this confused and pretty much locked up the front desk woman...I just wanted to buy some water...I was tempted to ask for the manager so I could ask them why they are not available to help their front desk when in need but ultimately gave up and went to my room. Kinda ridiculous. Whoever is this manager train your staff and be present to pop out and help out when needed. Twice I went to front desk during the 9-5 hours to find no one around...both times the bartender had to come over to check on me after she could not find the front desk person. Front desk woman seemed unable to understand the diamond free room upgrade perk...she said no upgrades yet didn't check the computer once... Overall a 2/5 experience. Go stay at tru or embassy suites instead. 3 of my business associates changed from hilton garden inn mid trip due to similar issues.

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