2-Star Hotels in Winter Haven

My husband and I were UNLUCKY enough to have lived at the Winter Haven Gardens for 3 months. The staff there are ignorant and DO NOT KNOW HOW TO TREAT A GUEST. We were very disappointed in the front desk employees down to the maid service. The management (if you can call them that) have a long way to go and more to learn just to bring them up to be polite and helpful. If any of the management there worked for me, well let's just say they would never work for me. But your management is only as good as the owner and his willingness to pay for good help. Your management should set the pace and the atmosphere of the hotel. The management, especially the head of the maid service and dining room, is the worst of all of them. She gets into everyone's business, even the guests. They never had.any clean towels or clean linen. I ended up buying my own. The washers and dryers there are filthy and leak water. Most of the washers take your $2.50, and the machine never turns on. It was hit or miss with the dryers too. And don't think you're going to get a quarterback when you lose it, because the front office will tell that the sign says that you wash at your own risk. I thought that sign meant that if your laundry was stolen, they were not going to be responsible. But I guess that's a sign with many meanings!! The room was nice and I kept it clean. I did a much better job than the maids did. But if I were getting paid the money that they are getting paid to do that job and work for nasty people, then I would not care about the job that I did either. There are too many dogs there. The room had a wet dog smell about it when we first got there. And our No Smoking Room smelled like they hadn't taken the curtains down to wash since the day they were hung. The bedspread smelled like smoke too. There was trash in the breezeway and on the weekends, the team would pile up outside of the overstuffed trash cans all around the property. The management Do Not Know was ice was. You can not get a piece of ice anywhere in that hotel. They have several ice machines in the breezeways, but not one of them works, kind of like the washing machines there. This is a terrible place to go and stay. Their prices are high and the quality thereof everything is low. If you want to go to a decent hotel, then go next door to the Howard Johnsons Hotel. At least they are still run by Americans......

Located in Winter Haven, Budget Inn Winter Haven is within a 5-minute drive of Winter Haven Hospital and Theatre Winter Haven. This motel is 2 mi (3.2 km) from Chain of Lakes Park and 2.1 mi (3.4 km) from Sertoma Park.Take in the views from a garden and make use of amenities such as complimentary wireless internet access and a picnic area.Featured amenities include a 24-hour front desk and laundry facilities. Free self parking is available onsite.Make yourself at home in one of the 23 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include desks and microwaves, and housekeeping is provided daily.

Facing the wall of Legoland, the transportation is convenient. The room is large, but in disrepair for a long time, the room smells of musty. The swimming pool is huge. Have a simple breakfast. The front desk service varies from person to person. The eldest sister who checked in was average, and the elder sister who checked out was very nice. The price is close to the people, so there is nothing to complain about.

I am a Hilton Honors Diamond member. I enjoy staying at different properties across Hilton's portfolio. On a recent leisure Amtrak trip I decided to visit Winter Haven, and chose this property as it appeared relatively close to the station and nearby many chain restaurants. The walk between the station and the hotel looked to be a little dangerous, as there are no sidewalks on the road west of US 17. So I called Uber, and a short ride brought me to this hotel. I had checked in online the day before and chose my room, so I went directly there upon arrival using the Digital Key. The room was certainly ample for my needs and provided a good night's sleep. The bathroom was clean and had good counter space. No issues with hot water. The area is a busy commercial district, and as such there was a lot of traffic making it difficult to cross the street when going to my dinner place of choice. Spring Break in Winter Haven? Breakfast in the morning was good and it tided me over until my next meal back on the Amtrak train later on. Since I had enough time and the weather was beautiful, I decided to risk walking carefully back to the station. My concern with the walk along R Street was not my biggest problem. It turned out that there was heavy intersection construction at Cypress Gardens Blvd. & US 17, and all sidewalks and crosswalks were technically closed. With a suitcase it wasn't easy dodging the cones but I made it. Should have sprung for the car service in this direction too. Overall I recommend this property and would stay there again.

The check-in and front desk guy was very nice and smooth. The room wasn't really good but we were ok like that until the night came and we went to sleep. The room started having a bad smell and we couldn't sleep at all because of that. Early morning we went to the bathroom and we saw 2 roaches around the toilet. Then, we also noticed the toilet wasn't attached well to the floor and when we used the toilet was moving to the size, lining creating a gap between the floor and toilet. I went to the front desk to tell the lady, who was there, about the issues and she told me someone would fix it before our return. So, before we left the room, I stopped again to confirm everything was clear and the owner was next to hear listening to me and she confirmed again everything. I told her they would have all day to make these corrections from 9:00 am to 6:00 pm. Guess what! We came back around 6:00 pm and the room was exactly the same as we left it. even the roaches were on the floor killed by us. Not even new towels, or cleaning or nothing was done and the same smell and roaches. So, I went back to the front desk and this time was a guy and who told me he would have to call the owner (the same person who knew about this). So, they sent a man who did not know English (we don't care if they know what to do) with a gallon of roach killer from Home Depot to spray while we were there including my 6-year-old son. I asked him about the toilet issue and he did not know anything about it. Finally, they offered us to move to room #106 and which was a little bit better but still had some smell. It was horrible experience especially for that price.

This place has to be the worst hotel I stayed in, that I can remember, only one person on front desk it took 10 to 15 minutes per room to check in and there was at least 12 people in line , rooms were dirty , the floors, the curtains full of stains, bugs everywhere, (the cleaning lady said don’t worry is only bugs), the water out of the shower had a funny smell, the building is old an no maintenance, my granddaughter had some kind of skin rash in the morning, the Florida health department should shutdown these place , we got there late at night , in the morning we can actually see how bad it was, the front desk attendant told us they don’t have enough employees to clean up the rooms so , the rooms stay dirty , avoid this place like the plague.

For the price you can’t beat it! This is an older single story motel with all rooms opening to the outside. No breakfast is provided, but it did appear they have coffee in the morning. Front desk and housekeeping staff were very friendly! *Note* Housekeeping begins their rounds early (8am)! My room was huge, even with a king bed. You could easily fit a Queen blow up mattress on the floor. The room was clean but could use some detail/deep cleaning in the harder to clean areas. The bed was mediocre in comfort - not as hard as the floor but by no means soft either. The king mattress was too large for the base so it hung over one side a bit and made it so you couldn’t really sleep on the edge of that side of the bed. The pillows were flat & lumpy. However, I slept great all 4 nights. Cable tv is provided. The shower is great - spacious with super hot water very quickly. The shampoo & lotion smell good. The entire flooring in the room is tile. The desk chair was surprisingly comfortable! I’d buy one for home if I knew where they got it. The mini fridge worked very well! My small bottle of water froze just a little bit. A microwave is provided in the room too. It’s a quiet area (unless a diesel vehicle is parked nearby & starts up before you are awake). Race Trac is within walking distance for snacks, lunch, & ice cream. I’d stay here again. As the title states, it’s a great value for the area. If you are “picky” or expect perfection, this is not the motel for you.

My sister and I went to visit my aunt that has dementia. We were very impressed with the cleanness and the excellent customer service. The kitchen lady was awesome and complimented us and the front desk person called and set me up on the awards program. It was a wonderful experience. Thank all of the workers at the best western in winter haven.

I stayed there for hurricane Ian. I was very impressed at how welcoming the staff was. All the staff did a amazing job for my entire stay. The hotel is very clean and maintained. Overall a wonderful stay.

We had a wonderful experience at this Courtyard! We came to Legoland a day early and needed to stay here before moving to the resort. The beds were comfortable, night auditor was great, and the rooms were very clean. We were blown away the next morning by the staff going out of their way to make our son feel special for his birthday. Tishann, Eva, and Alisa presented him with a gift and a birthday card that they had all taken time to sign, and they even sang ‘Happy Birthday’! I’ve never experienced that level of customer service and kindness in hospitality. We will not hesitate to stay here in the future. Fantastic experience all around!