My wife and I chose this hotel for its excellent reviews, convenient location and highly rated restaurant. We arrived on 8 July 2026 for a three-night stay and, after a long journey, looked forward to a drink in the bar. We were surprised to learn the hotel was not serving alcohol. Staff explained that, after a change in ownership, the new company had not yet been granted an alcohol licence for the hotel or its restaurant.
This was very disappointing, especially as we had not been told in advance despite emailing the hotel to arrange an airport transfer. Had we known, we would have booked elsewhere. We raised this with reception; the staff member was pleasant and said she would pass it to management.
On 10 July, the same staff member said her manager had advised there was nothing they could do and no compensation would be considered. I found this response poor: there was no direct apology from management and no gesture of goodwill, such as a small restaurant discount or complimentary soft drink.
My low rating is mainly due to the lack of prior communication and the absence of any meaningful management acknowledgement of an issue that matters when choosing a hotel with a restaurant and bar.
Breakfast was also disappointing compared with the reviews: service was slow, choice was limited, and toast was unavailable because the hotel apparently had no toaster.
On the positive side, the staff we met were pleasant, the property was clean, and the location was very convenient
