Novotel Wroclaw Centrum Reviews

Response from Property: Dear Guest,Thank you for your feedback regarding your recent stay with us. We appreciate your comments about the family room size and the food options available nearby. We strive to provide a comfortable experience for families, and your suggestions will be taken into consideration for future improvements.Sincerely,Alicja GolonGuest Experience Manager

Response from Property: Dear Guest,Thank you very much for your detailed feedback! We're glad to hear that you appreciated the hotel's convenient location and proximity to the central station, as well as the variety of nearby dining options. It's also great to know that you found the room comfortable.We truly value your comment regarding the lighting in the room - especially for guests who wish to work - and we’ll certainly take this into consideration for future improvements. As for the breakfast pricing, we understand your concern and will review this aspect to ensure it aligns with expectations while maintaining the quality we aim to offer.We hope to see you again soon!Sincerely,Alicja GolonGuest Experience Manager

Response from Property: Thank you for such a positive review! We would be delighted to welcome you again.Sincerely,Alicja GolonGuest Experience Manager

Response from Property: We're delighted to hear that you had a pleasant stay with us! Thank you for recognizing our efforts. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future!All the best, Alicja Golon Guest Experience Manager

Response from Property: Dear Clara, We are glad that we could accompany you on your visit to Wroclaw. Thank you for your positive feedback about our hotel. We hope, that thanks to our good location, the comfort of your stay and our amazing service, you will come back to us more than once. See you soon! :)Best regards,Sebastian MaronaGeneral Manager

Response from Property: Dear Alex,Thank you for choosing our hotel during your stay in Wroclaw. It is an honour that you felt like you were in New York with us! We hope this will make you remember your stay for a long time. Thank you for your high rating of our service and breakfasts - we will pass this on to the team. See you again - hopefully sooner than later! :) Best regards,Sebastian MaronaGeneral Manager

Response from Property: Dear guest,Thank you for taking the time to share your feedback and comment that contain perks from stay You have experienced. We are so glad about your positive memories from stay with us. We hope to welcome you back to our hotel very soon!Your sincerely,Sebastian MaronaGeneral Manager

Response from Property: Dear 제리LEE,Thank you for your positive feedback. We are pleased to hear that you had a good experience at our hotel. Your satisfaction is important to us, and we hope to welcome you back soon.Sincerely,Alicja GolonGuest Experience Manager

Response from Property: Dear Guests, Thank you for sharing your feedback and for choosing our hotel. We are pleased that the breakfast met your expectations – this is very important to us. We are also very sorry for any inconveniences related to the air conditioning and bed comfort. The beds in our rooms are standard Novotel beds – we do everything in our power to maintain them in the best possible condition and ensure guests' comfort. However, we understand that individual experiences may vary and we appreciate your comments. Regarding the air conditioning, we encourage you to report any issues during your stay. This allows us to respond immediately and improve guest comfort. In this case, the report has been forwarded to our technical department to investigate and resolve any issues. We hope that on your next visit, we will be able to provide you with a fully comfortable stay, in line with the standards we strive for. Best regards, Alicja Golon, Guest Satisfaction Manager

Response from Property: Dear YidiWang,Thank you for sharing your feedback! We are delighted to hear that you found the hotel's location in the city center convenient and that the room was very clean. It's also great to know that you enjoyed the breakfast.We apologize for the inconvenience caused by the fact that the window could not be opened and the air conditioner was too loud. We will certainly pass these comments on to the appropriate teams so that necessary improvements can be made.Thank you for your constructive feedback, and we hope that you will notice improvements during your next visit. We look forward to welcoming you again!Sincerely,Alicja GolonGuest Experience Manager

Response from Property: Dear Guest,Thank you very much for your kind words!We're truly happy to hear that you felt well treated and it's wonderful to know that our staff's attitude made a difference during your stay.We hope to welcome you again soon! Sincerely,Alicja GolonGuest Experience Manager

Response from Property: Dear Luca,Thank you for such a positive review! We would be delighted to have you stay with us again. See you soon!All the best, Alicja Golon Guest Experience Manager

Response from Property: Dear Guest,Thank you for sharing your feedback. We are glad to hear that you found the clean room and sofa bed suitable for your family of four. It's wonderful to know that you enjoyed our breakfast offerings, especially the cup ramen and soybean paste stew kimchi, which cater well to Korean tastes.Please note, that additional amenities such as toothbrushes and toothpaste are available free of charge upon request and can be ordered at the reception or through our hotel app. Your positive comments and willingness to visit again mean a lot to us. We look forward to welcoming you back and providing an even better experience in the future.Sincerely,Alicja GolonGuest Experience Manager

Response from Property: Thank you very much for sharing such a detailed review.We’re happy to hear that you appreciated the cleanliness of the room and our efforts to be more eco-friendly. Your comfort is very important to us, so we’re sorry to hear that the bed and room temperature did not meet your expectations. While our rooms do have individual climate control, we understand that preferences vary — next time, please don’t hesitate to reach out to reception. We’re happy to provide an extra blanket or adjust the settings to make your stay more comfortable.We truly appreciate your feedback and hope to welcome you again soon.Sincerely,Alicja GolonGuest Experience Manager