To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(68)
Positive reviews(31)
Reviews with photos/video(4)
Awesome stay(8)
Great location(7)
Friendly staff(6)
Dong Tao
Superior Twin Room
Stayed in Aug 2024
Business travellers
37 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Service is good,food is excellent.
Response from Property: We're delighted to hear that you had a pleasant stay with us! Thank you for recognizing our efforts. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future!All the best, Alicja Golon Guest Experience Manager
Clara Malpica
Superior Double Room
Stayed in Mar 2023
Travel with friends
29 review
5.0/5
Outstanding
Posted on Apr 30, 2023
Hotel is very well located in a quiet area, good transportation around. Walking distance to the main square about 15 mins.
Service staff really helpful during check in, room was clean and installations in general super good!
Response from Property: Dear Clara, We are glad that we could accompany you on your visit to Wroclaw. Thank you for your positive feedback about our hotel. We hope, that thanks to our good location, the comfort of your stay and our amazing service, you will come back to us more than once. See you soon! :)Best regards,Sebastian MaronaGeneral Manager
Alex
Superior Twin Room
Stayed in Mar 2023
Family
2 review
5.0/5
Outstanding
Posted on Apr 27, 2023
I loved the view from hotel’s window! It looked so modern. Felt like I was in New York! Great hotel! Good service! Enjoyed breakfast. Highly recommend
Response from Property: Dear Alex,Thank you for choosing our hotel during your stay in Wroclaw. It is an honour that you felt like you were in New York with us! We hope this will make you remember your stay for a long time. Thank you for your high rating of our service and breakfasts - we will pass this on to the team. See you again - hopefully sooner than later! :) Best regards,Sebastian MaronaGeneral Manager
Guest User
Superior Double Room
Stayed in Mar 2023
Couples
5 review
4.5/5
Great
Posted on Apr 12, 2023
The location is about 15 mins walking distance from train and bus station. The bed is superb and the facility and amenities are satisfactory. Highly recommended.
Response from Property: Dear guest,Thank you for taking the time to share your feedback and comment that contain perks from stay You have experienced. We are so glad about your positive memories from stay with us. We hope to welcome you back to our hotel very soon!Your sincerely,Sebastian MaronaGeneral Manager
MR1000
Superior Double Room
Stayed in Nov 2022
Couples
8 review
4.5/5
Great
Posted on Dec 19, 2022
A good hotel with a good location, which is a walking distance to the market square as well as the train station.
You can walk to the hotel from the train station but if I have luggage, it is better to take a taxi.
Response from Property: Dear guest,Thank you for taking the time to share your feedback. We appreciate so much that you shared your experience with us. With this kind of comments our team feel fulfilled and want to keep our service on superior level as much as we can. We invite You to visit our hotel again in the future:)Sincerely,Sebastian Marona
Guest User
Superior Double Room
Stayed in Jul 2022
Other
2 review
5.0/5
Outstanding
Posted on Sep 30, 2022
it's very comfortable for me
Response from Property: Dear guest,Thank you for taking the time to share your feedback and comment that contain perks from stay You have experienced. We hope to welcome you back to our hotel very soon!You sincerely,Sebastian MaronaGeneral Manager
Anonymous User
Superior Double Room
Stayed in Aug 2022
Solo travellers
1 review
4.0/5
Very Good
Posted on Oct 30, 2022
Good value
Response from Property: Dear guest,Thank you for taking the time to share your feedback and comment that contain perks from stay You have experienced. We hope to welcome you back to our hotel very soon!You sincerely,Sebastian MaronaGeneral Manager
Luca9006
Superior Twin Room
Stayed in Jul 2024
Business travellers
38 review
5.0/5
Outstanding
Posted on Aug 23, 2024
Clean room, rich breakfast
Original TextTranslated by Google
Response from Property: Thank you for your positive feedback! We're delighted to hear that you enjoyed the clean room and our rich breakfast. Your satisfaction is our priority, and we're glad we could meet your expectations. We look forward to welcoming you back in the future!Best regards Karolina Łowiec Guest Experience Specialist
Guest User
Superior Double Room
Stayed in Aug 2024
Business travellers
12 review
5.0/5
Outstanding
Posted on Sep 30, 2024
Chain hotel, suitable for business trips, clean rooms, rich breakfast, hotel dinner tastes good, convenient transportation
Original TextTranslated by Google
Response from Property: We're grateful for your excellent rating! We strive to deliver the best service possible to our guests. We hope to see you again soon!All the best, Alicja Golon Guest Experience Manager
Gabriel G.
Superior Twin Room
Stayed in Jul 2024
Travel with friends
9 review
3.7/5
Posted on Aug 15, 2024
It was very confusing at first that Ibis and Novotel were in the same building and had the same reception. Check-in was carried out by the same person for both hotels and so the waiting time was particularly long.
The pillowcases were not completely clean and had a few black stains. Otherwise everything was fine.
Original TextTranslated by Google
Response from Property: Thank you for sharing your experience. We apologize for any confusion caused by the shared reception between Ibis and Novotel and for the longer wait during check-in. We appreciate your patience and will work on improving this process to make it more efficient. Additionally, we regret that the pillowcases were not completely clean and will address this with our housekeeping team to ensure higher standards. We're glad to hear that everything else was in order, and we hope to welcome you back for a more seamless stay in the future.Best regards Karolina Łowiec Guest Experience Specialist
Yanggongzailushang
Superior Twin Room
Stayed in Oct 2024
Business travellers
34 review
5.0/5
Outstanding
Posted on Nov 16, 2024
Same standard chain as always, except the price is a bit higher
Original TextTranslated by Google
Response from Property: Dear Yanggongzailushang,Thank you for your feedback! We appreciate your honesty and understand that our pricing may sometimes be higher than expected. We always strive to maintain the high standards that our guests know and appreciate, with a focus on quality service and comfort. We hope that, despite this, your experience was pleasant, and we look forward to welcoming you again in the future.All the best,Alicja GolonGuest Experience Manager
Dengshanzhe
Superior Twin Room
Stayed in Jun 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Sep 14, 2024
Facilities: Good
Environment: Nice
Service: As always
Hygiene: No problem
Original TextTranslated by Google
Response from Property: Dear Dengshanzhe,Thank you for your high review of our hotel! We're glad you enjoyed your stay with us. We hope to see you again soon. All the best,Alicja GolonGuest Experience Manager
Matylda
Superior Double Room
Stayed in Jun 2023
Couples
5 review
5.0/5
Outstanding
Posted on Jul 23, 2023
The hotel is classic from the outside. Inside, very nicely decorated. The room we got was exceptional. Lobby very nice. Clean, pleasant. Very nice service. Delicious lemonade at the reception. Tasty breakfasts, variety of dishes. A very enjoyable stay.
Original TextTranslated by Google
Response from Property: Mrs. Matylda,
Thank you for your kind words about our hotel! We are glad that we met your expectations during your stay. It's great that you appreciated the unique design of our hotel and the pleasant lobby. Thank you also for praising the tasty breakfasts and variety of dishes. Our goal is to provide an exceptional and enjoyable experience for all of our guests, and we are pleased to hear that this was achieved for you.
We cordially invite you for another successful stay in our hotel!
Regards,
Sebastian Marona
Hotel director
Guest User
Superior Double Room
Stayed in Aug 2024
Business travellers
22 review
5.0/5
Outstanding
Posted on Sep 25, 2024
Good stay on business trip, good service
Original TextTranslated by Google
Response from Property: Thank you for the perfect score! We're thrilled to have exceeded your expectations. We hope to see you soon!All the best,Alicja GolonGuest Experience Manager
Kyoungyoung
Superior Twin Room
Stayed in Nov 2023
Business travellers
3 review
4.0/5
Very Good
Posted on Dec 28, 2023
The location was good near the center and there was a supermarket nearby so it was convenient.
Ramen and kimchi are also available.