The view from the room was nothing like the pictures shown on Trip.com. The cleanliness was appalling, with dust and grime in multiple spots. The light switches and even the menu on the table had thick grease stains, and there was a huge oil stain on the laundry list itself. The moment I walked in, my hands got sticky with oil – it was truly disgusting.
I requested a room change because of the disappointing view, but even the new room didn't match the Trip.com photos. It was nowhere near having a 'panoramic lake view'; instead, it offered a meager side glimpse of a small patch of lake, with ugly building rooftops dominating the rest of the view. This hotel absolutely does not deserve to be on China's TOP 50 Most Beautiful Hotels list!
While waiting for the room change, we went to the hotel's seafood buffet restaurant. The very first appetizer served had an insect in it. The staff's initial reaction was incredibly unprofessional and dismissive, as if it had nothing to do with them. Later, another staff member processed a refund. We couldn't tolerate eating there any longer and left immediately. (Note: This restaurant offers low-priced group deals on ** and **, which makes it extremely crowded and noisy. On top of that, there's extensive construction outside the windows, making for a truly awful dining environment! Hotel guests should think twice before choosing it!)
The hotel's pillows and bedding were also extremely subpar. Some pillows were too high, others too soft, making it impossible to get any sleep on either. The bedspread material was very stiff and made a loud noise with every movement. What's more ridiculous is that the twin room type has an open-plan bathroom with an incredibly poorly designed sliding door. You have to lean way over the bathtub to push or pull it, and it makes a loud noise when closing. If two people are staying, it will 100% disturb the other person's sleep.
Overall, this is an extremely poor, one of the worst, old five-star hotels that doesn't live up to its reputation. It was the worst night my friend and I have ever experienced in Wuhan. It completely put me off Marriott, even making me fearful! I will never stay at a Marriott again.
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