Guest User
October 3, 2023
This is my first time living in Vienna and I have to leave a negative review!
I booked two rooms for a total of 4 nights!
1. The parking lot can only park about 30 cars, which is not enough. If you are celebrating a holiday, all the cars from other places will be there. Where can you park them? Let you park on the street.
2. The room was in extremely bad condition. There was a musty smell when opening the door!
There were obvious mold stains in the bathroom.
3. As shown in the picture, on my first night in the room, I told the lady on the floor that the shower head could not be hung up. I needed a screwdriver to unscrew it, and then I could hang the shower head by turning it around! The eldest sister muttered a lot in the local dialect. What I probably understood was to call the engineer to do it! I said, it's okay, don't worry, I've already taken a shower tonight. Just fix it tomorrow. The results of it? The next day, all the people in my house were holding the shower head with one hand while taking a shower again. The National Day room rate is close to 500/night. How dare the hotel make money with this kind of room and service? Rob?
4. As shown in the picture, after the second consumption, a paid air purifier appeared in the room! ? I said, you have adult products in your room and you have rental charging data cables. I can understand this. Keeping the air in the room good, no smell, no mites, no formaldehyde is what your hotel should do! Why the extra charge? Doesn't this mean that if I go to a restaurant to eat, I will be charged extra for adding salt to the stir-fry? And there is a layer of dust inside the machine. Do I dare to use it?
5. There were no slippers in the room on the first night, I forgot to put them! I called the front desk and made it clear that there were no slippers in the room. The eldest sister sent it. It was the first time she sent a pair. I said, I still need it, but it’s not enough. The eldest sister said impatiently, "Why do you need so much?" It’s not like there aren’t any rooms! I repeated it again, but there was no pair in the room. Impatient for a ball? I'm not even impatient! Kao!
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