To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(5429)
Positive reviews(5251)
Reviews with photos/video(1074)
Friendly front desk staff(825)
Classy environment(403)
Delicious breakfast(227)
Easy to get around(210)
Fantastic river view(203)
Luxurious(91)
Close to metro(33)
Negative reviews(177)
Thabz
Deluxe Room,1 King Bed,Non-Smoking
Stayed in Aug 2024
Couples
3 review
4.5/5
Great
Posted on Aug 15, 2024
We had a great stay, the staff was amazing and most were able to speak simple English which made everything smooth and pleasant. Special thanks to the reception staff big mention to Camille Liu, you have a great personality and made us feel comfortable ❤️❤️I definitely recommend this hotel and will definitely go there again
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Gavin Peter
Deluxe Room,1 King Bed,Non-Smoking
Stayed in Sep 2024
Business travellers
21 review
4.7/5
Amazing
Posted on Sep 27, 2024
Nice hotel of course for the price high scale. Friendly staff but need to understand a joke at the front desk .. good breakfast but limited basic or standard restaurants for evening meals. Have to go out and search and location is not directly near anything, but go to the "Tanhualin" area and you will find some reasonable and varied choices. Colleagues facing the river enjoyed the Wuhan Yangtze River Building light show!
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Xavierasy
Club Partial River View Twin Room,2 Twin Beds, Non-smoking
Stayed in Sep 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Sep 15, 2024
We got a free upgrade to a full river view room , The staff is very friendly and helpful, our mandarin is not good but they are always willing to help. Breakfast is great too with varieties, you can choose to eat whatever you want, overall it is a lovely stay!
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Fiona
Premium Deluxe Room ,1 King Bed, Non-Smoking
Stayed in Mar 2024
Couples
4 review
4.7/5
Amazing
Posted on Mar 6, 2024
This is the first time we came to Wuhan and we received great hospitality from this hotel. The hotel is clean with great amenities and I want specially thanks Miyan Dang and Thomas Tang for helping us to order Mei Tuan. We are both foreigner and basically we cannot order any food via the Mei Tuan app. Thanks to both the Westin staffs for helping us to order our dinner and branch and send up to our room. They even let us extend our room until 2pm instead of normal check out time.
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Pelinlinn
Deluxe Room,1 King Bed,Non-Smoking
Stayed in Aug 2024
Business travellers
23 review
5.0/5
Outstanding
Posted on Sep 26, 2024
Very nice hotel with nice view great location
At night you can watch the light show from terrace
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Don
Deluxe Room,1 King Bed,Non-Smoking
Stayed in Apr 2024
Business travellers
6 review
3.2/5
Posted on Apr 22, 2024
The hotel is nit new but well maintained. Nothing much nearby other than some food outlet and a beautiful river. I can heard birds chirping in the morning even when I’m staying at 17 floor.
Response from Property: Dear Guest,Thank you for choosing to stay at the Westin Wuhan Wuchang and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to make you stay well in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Wuhan.
Guest User
Club Partial River View Twin Room,2 Twin Beds, Non-smoking
Stayed in Feb 2024
Family
2 review
4.5/5
Great
Posted on Feb 7, 2024
We enjoy our stay at Westin Wuchang. Besides its comfortable beds, we are delighted to Ho ed with the services provided. Special thanks to James Wang and Nikon, two Golden Key members in the hotel. I would recommend The Westin Wuchang strongly
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
BFCMaggie
Club River View Room,2 Twin Beds,Non-Smoking
Stayed in Nov 2023
Family
1 review
5.0/5
Outstanding
Posted on Nov 13, 2023
It was a very nice experience, the room was clean and comfortable, staff was very friendly and helpful ☺️
非常好的酒店,干净舒适,职员热情有礼
Response from Property: Dear guests, hello! Thank you for your recognition and praise of our staff's service. The hotel is adjacent to the Yangtze River, with river views on both sides of the river. It is only 500 meters away from Jiyuqiao Station of Metro Line 2. It is surrounded by Hubu Lane, Yellow Crane Tower and other places of interest. It is the first choice for guests to stay, comfortable The river view rooms are a favorite choice for leisure and business activities. Your satisfaction is our greatest motivation. We will uphold our consistent warm service and look forward to your stay again!
See
Deluxe Room,2 Twin Beds,Non-Smoking
Stayed in Sep 2023
Couples
1 review
4.7/5
Amazing
Posted on Sep 8, 2023
Hotel is a little old. Need renovation. Service staff was excellent. Romm air conditioning was not strong. Near subway and transport is convenient.
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your positive comments very much.We are glad that you are satisfied with our service. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
enenzhe
Club River View Room,1 King Bed,Non-Smoking
Stayed in Dec 2022
Couples
33 review
4.0/5
Very Good
Posted on Jan 16, 2023
Booked a river view executive room but the executive lounge wasn't in operation. In exchange, evening drinks and snacks were served in the lobby cafe. Rather unimpressive.
Response from Property: Dear guests,Thank you for choosing Westin Wuhan, and taking the time to share your stay experience with us! Our Executive Lounge has now resumed happy hour service and we sincerely hope to provide better service for your next stay!
Wing Chi
Executive Deluxe Queen Room
Stayed in Jan 2024
Business travellers
29 review
5.0/5
Outstanding
Posted on Jan 23, 2024
Suggest to my colleagues
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang.We are glad that you are satisfied with our service. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Anonymous User
Premium Deluxe Room ,1 King Bed, Non-Smoking
Stayed in Jul 2022
Travel with friends
1 review
2.2/5
Posted on Jul 21, 2022
They said that we drink the water in the Refrigerator, but we didn't, and they said we will give the money back to you, and said you can wait three days and we will give back the money . And then we wait and wait ,about three days the money didn't give back to us , and then I thought that they were to busy, but then I wait about one week and more they didn't give back the money to us, the time that we check out date is 7.13 but now is 7.21 whenever we called them they said wait three days or more but we are been waiting so long that we are not sure that they will give us the money back. So I think that they were so Unreliable tht they didn't do the things and they didn't said that they did it .
Response from Property: Dear guest, we sincerely thank you for your feedback. we are sorry that the relevant departments will take appropriate measures to avoid similar situations due to the inconvenience of the refund process. Thank you again for your support and understanding, we look forward to providing you with a better service experience in the near future.
Guest User
Club Partial River View Twin Room,2 Twin Beds, Non-smoking
Stayed in Jul 2024
Other
6 review
5.0/5
Outstanding
Posted on Sep 30, 2024
Very nice
Michael CHIKWENDU
Club River View Room,1 King Bed,Non-Smoking
Stayed in Jul 2022
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jul 29, 2022
The view from my room was amazing..the breakfast was excellent…and I had the opportunity to meet this intelligent and smart ladies Joyce and Karyn all thanks to you…you guys made my stay in wuhan memorable
Response from Property: Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your positive comments very much.We are glad that you are satisfied with our service. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
Guest User
Club Partial River View King Room, 1 King Bed, Non-smoking
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Nov 25, 2023
Top
Nice service
Response from Property: Dear guests, hello! Thank you very much for staying at The Westin Wuhan. We are glad that you had a pleasant stay at the hotel and hope that the services we provide will make your trip more exciting. Looking forward to your stay again!