Weimengxiangqihang
October 23, 2023
The hotel staff was extremely irresponsible towards the residents. I checked into the hotel on October 20. At that time, the car was parked in the parking lot at the entrance according to the instructions of the hotel front desk staff. When I checked out on the 22nd, I found that the car was scratched and the car cover was damaged. When the hotel cooperated with the call for surveillance, the hotel tried every means to shirk the situation. It was not until the police called the police that the video was provided according to the police's request. During this period, I kept pretending that I had no knowledge of my vehicle being hit. It wasn’t until the traffic police found the driver that caused the accident that I learned that the person directing the car to reverse in the video was the hotel security guard. The security guard witnessed the entire incident but acted as if it had not happened. Concealing the facts and not informing hotel residents, this kind of service attitude is really chilling
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