WuWei Yunxiao Grand Hotel

The deluxe view room is spacious and bright, elegantly designed, and the comfort level exceeds expectations. I was told that the hotel is still in the trial operation period. I feel that the hardware configuration is high-end, but the service level needs to be improved. Based on my personal experience, I would like to make the following suggestions: 1. Smoking areas and non-smoking areas must be clearly defined and the hotel must strictly manage them. I personally experienced a guest smoking in an elevator that was marked "No Smoking" and was shocked. There are ashtrays everywhere in the room and lobby. Does that mean smoking is allowed everywhere? Indeed, I encountered guests sitting in the lobby's reception area smoking many times. This is the first time I have seen such a high-end hotel. 2. The toilet in the room did not flush properly. I reported it to the front desk twice and called the room twice, but no one checked and dealt with it during the entire stay. Flushing after using the toilet depends on luck: sometimes the toilet flushes, sometimes it doesn’t, which is really embarrassing. 3. The guest rooms are not equipped with refrigerators, and it is difficult to store the Chinese medicines that my parents brought. 4. There is no safe in the guest room, which is a bit surprising for a hotel of this level. 5. The service staff was quite enthusiastic, but it was a bit inappropriate for them to knock on the door at 3pm and ask if the room needed cleaning. The guest room had clearly been tidied in the morning, but it woke up the elderly who were taking a nap. Is there no record of the room being cleaned by the housekeeping staff? 6. Booked 2 deluxe view rooms for 2 nights. After checking in, I found that the two rooms were different, and one was much smaller. I went back to the front desk and was changed to another room with a view. I'm just asking, does the hotel guess that guests won't be able to tell the difference between the two rooms? Why not assign rooms according to reservation? 7. The bed is comfortable and the bedding is cozy.

房間乾淨衞生，設施齊全，送了水果酸奶，總體很滿意，房間隔音好，房間很大，有浴缸可以泡澡，早餐豐富，味道不錯

設施：不夠人性化～～～～衞生間洗手枱沒鏡子，淋浴房沒地方放洗浴用品。 淋浴房頂部漏水非常嚴重～ 淋浴房的窗簾有點透～