No. 19 Shanshui East Road, Binhu District, Wuxi, Jiangsu, 214081, ChinaView Hotel Details
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Jinling Lakeview Hotel Guest Reviews
4.5/5
Good
426 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.6
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All reviews(426)
Positive reviews(397)
Reviews with photos/video(84)
Convenient location(94)
Classy environment(77)
Close to scenic area(44)
Delicious breakfast(38)
Large rooms(25)
Loved the view(24)
Tasty restaurant(18)
Has play area for children(5)
Negative reviews(29)
LIM M K
Superior Twin Room
Stayed in mar 2024
Solo travellers
43 review
5.0/5
Outstanding
Posted on 4 abr 2024
Excellent. Clean and comfortable, everything looks new, was given a room with a nice view of Taihu.Friendly and helpful staff, buffet breakfast was good and the Chinese restaurant on 2nd level served good food at reasonable price.Enjoyed my stayed here very much. Should be given a Six Star rating. (Lim M K of Singapore)
Response from Property: Hello dear Mr. Lin! Thank you for choosing to stay at Wuxi Shanshui Lijing Hotel. We also appreciate taking the time out of your busy schedule to share your stay experience with us. We are very glad that you have enjoyed our service! We have always been committed to providing warm and caring services, allowing every guest at Shanshui Hotel to feel the warmth of a family. Thank you again for your recognition of us. We hope that when you come again, we can receive you with a more perfect appearance! Shanshui Lijing Hotel looks forward to your next visit!
Guest User
Standard Room (2 beds)
Stayed in jul 2024
Travel with friends
2 review
3.5/5
Posted on 21 jul 2024
After visiting Wuxi Lingshan and Three Kingdoms City, I chose Wuxi Jinling Shanshui Lijing Hotel nearby on Shanshui East Road. The front desk arranged the 294 yuan double-bed standard room on the second floor of Building B. The lighting and ventilation were poor and the humidity was too high. Judging from the environment, Building B is just a guest house, and the price is there.
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6/7
Response from Property: Dear guests, hello! Thank you very much for your stay at Wuxi Jinling Shanshui Lijing Hotel and for your feedback. We deeply regret and regret that your stay experience did not meet your expectations. The hotel has a total of 188 guest rooms of different sizes, facilities and decoration styles, which can meet the needs of guests with different needs. You are staying in a room in our auxiliary building this time. If you come to Wuxi next time, you may wish to experience the room in our main building. The room will definitely give you a different feeling. Sincerely look forward to your visit again! Thanks!
MEE YIAN
Family Room
Stayed in may 2024
Family
6 review
3.0/5
Posted on 29 may 2024
Check-in experience ~ A family of 4 arrived at the hotel lobby and asked the front desk if there was a luggage attendant to help with the luggage. The receptionist said there was no, the waiter had already got off work and needed to carry the luggage by himself. The 4-star hotel did not arrange enough staff to serve customers, and informed that There was a car nearby and we could pull it by ourselves. The service attitude was really speechless. Finally, a lady suddenly came out to help us pull our luggage, which finally solved the problem.
The room is clean, the bathroom has no odor, the necessary toiletries are provided, and the bed is very comfortable.
The laundry service is fast but needs to be improved. The price for washing clothes for adults and children is the same. Most foreign countries offer half-price discounts for washing children's clothes, but not here.
Check-out service ~ The lady at the front desk has no smile, no enthusiasm, and feels very unfriendly.
The bellman was even worse. He looked very unhappy and did not take the initiative to help with the luggage. When he arrived at the lobby, he just put the luggage aside and ignored me. I called a special car for 6 people to pick him up. In the end, there was no bellman to help and I had to do it myself. It was a really bad experience pulling all the luggage out. Although the room is clean, the hotel is beautiful, and the location is good, I will not stay here again because I am not satisfied with the experience. Employees need to be well trained. The most important thing in the hotel service industry is that employees need to make guests feel at home, rather than providing indifferent services.
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Response from Property: Dear guest, hello! Thank you very much for choosing Wuxi Shanshui Lijing Hotel. We are sorry that we could not give you a satisfactory experience. We have conveyed your feedback to the hotel management. We also attach great importance to the issues you raised and we will work hard to improve ourselves. , strengthen staff training and improve service quality. We absorb everyone's ideas in order to better provide guests with quality services. Thank you again for your stay and look forward to your next visit~
Anonymous User
Standard Room (2 beds)
Stayed in may 2023
Travel with friends
2 review
1.0/5
Posted on 2 may 2023
The room next to the corridor is just a small hotel, the price is less than 600, the express hotel room is a few blocks away from the Jinling Shanshui Lijing Hotel, it is terrible👎
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying at Wuxi Shanshui Lijing Hotel and leaving a review. We are very sorry that this experience did not meet your expectations because the room did not meet your expectations. The hotel has many different room types to choose from. We hope to come back to Wuxi next time. Your experience of other hotel room types will definitely bring you different feelings. We sincerely look forward to your visit again! To provide you with more pleasant services, thank you!
Jinjin
Executive Lake-view Room
Stayed in jul 2023
Other
2 review
1.0/5
Posted on 30 jul 2023
If you don't communicate in advance about check-out, half a day's room fee will be charged after 2 o'clock. Poor attitude and unprofessional. There is no formal fee schedule document. Bad review
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing Wuxi Shanshui Lijing Hotel. We are sorry that we did not give you a satisfactory experience. We have conveyed your feedback to the hotel management. We also attach great importance to the issues you raised and we will work hard to improve ourselves. , strengthen staff training, improve service quality, we absorb everyone's ideas, the purpose is to better provide quality services to guests, thank you again for your stay, and look forward to your next visit~
Guest User
Standard Double Room
Stayed in jun 2023
Business travellers
2 review
1.0/5
Posted on 14 jun 2023
This price brings you to the so-called side building in Zhuangqi and Baoba. It looks like it was renovated 30 years ago, but the Internet says it was newly renovated in 2020. The air-conditioning engine is just as loud. I really can’t stand the cost of paying 80 yuan to live in the main building, and they said there is no breakfast. , first negative review!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying at Wuxi Shanshui Lijing Hotel and leaving a review. We are very sorry that this experience did not meet your expectations because the room did not meet your expectations. The hotel has many different room types to choose from. We hope to come back to Wuxi next time. Your experience of other hotel room types will definitely bring you different feelings. We sincerely look forward to your visit again! To provide you with more pleasant services, thank you!
Guest User
Standard Double Room
Stayed in may 2023
Travel with friends
3 review
1.5/5
Posted on 27 may 2023
I'm not satisfied. I arrived after 12 o'clock in the evening, and then I was given floor B. It was really, really bad, just like an irregular hotel. Still very trendy. I didn't sleep much that night, and the air conditioner was very old. Not much use. I asked to move to the main building the next day. The main building was quite good, and if I wanted to change rooms on the same day, I had to pay the price difference. I couldn't stand it anymore the next day, so I even contacted Ctrip customer service, but the hotel still changed it. He must not be cheap, or remember not to ask for a room on the B floor.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying at Wuxi Shanshui Lijing Hotel and leaving a review. We are very sorry that this experience did not meet your expectations because the room did not meet your expectations. The hotel has many different room types to choose from. We hope to come back to Wuxi next time. Your experience of other hotel room types will definitely bring you different feelings. We sincerely look forward to your visit again! To provide you with more pleasant services, thank you!